Program Supervisor

POSITION SUMMARY: The APS Program Supervisor provides direct supervision and daily operational oversight of Adult Protective Services (APS) staff serving vulnerable adults age 18 and older in Monmouth County. The Supervisor oversees screening and investigation activities, case assignments, risk and safety assessments, protective service planning, documentation, service coordination, and case closure reviews. The Supervisor ensures timely, person-centered and least intrusive protective interventions consistent with New Jersey APS requirements, county contract expectations and CPC policies. The Supervisor may carry a caseload when program needs require.

MINIMAL QUALIFICATIONS:

• Master's degree in a human services-related field from an accredited college or university.
• Minimum one year of supervisory experience.
• Valid New Jersey driver's license.

PREFERRED QUALIFICATIONS:

• New Jersey professional license or certification (such as LSW, LAC or CADC).
• Experience in adult protective services, investigations, community-based case management, crisis intervention or services for vulnerable adults.

WORK REQUIREMENT:

• Must be computer literate and proficient with Microsoft Office and required electronic record systems, including CIS.
• Must have a valid New Jersey driver's license and meet CPC driving requirements.
• Must be able to travel throughout Monmouth County and respond to field-based program needs.
• Must complete applicable New Jersey APS training within the state-required timeframe.

MAJOR SUPERVISORY RESPONSIBILITIES/PERFORMANCE OBJECTIVES:

• Provide direct supervision, coaching, performance feedback and case consultation to APS Care Managers; ensure staff understand and consistently follow established procedures.
• Oversee daily intake, screening, investigation assignments and caseload distribution; ensure adequate staff coverage and timely response to urgent reports.
• Monitor required face-to-face investigation timelines, including one working day for abuse or immediate threats and three working days for other screened-in reports, as committed in the approved grant and subject to applicable state requirements.
• Review investigations and assessment findings, including allegations, safety, risk, capacity-related concerns, collateral information and need for protective intervention; escalate complex or high-risk matters promptly.
• Review and approve, within delegated authority, protective service plans and updates; ensure interventions are person-centered, appropriate and the least intrusive feasible.
• Monitor ongoing face-to-face contacts at least every two weeks during the first three months of enrollment and at least every 30 days thereafter, or more often as indicated by risk.
• Conduct regular case conferences and supervisory review of high-risk, complex or stalled cases; ensure timely consultation with legal counsel, emergency responders and other partners when indicated.
• Review case records, investigation findings, referral follow-up, warm handoffs and closure recommendations; ensure required supervisory review before closure.
• Ensure accurate, complete and timely documentation in the New Jersey Comprehensive Information System (CIS) and any other approved CPC systems.
• Coordinate with healthcare, behavioral health, aging and disability providers, law enforcement, courts, housing providers and community partners while maintaining confidentiality.
• Monitor staff schedules, field activity, Care Manager safety, attendance, training completion and case coverage during absences.
• Conduct regular individual and group supervision and quarterly field observations/home-visit reviews; identify staff development needs and provide coaching.
• Participate in hiring, onboarding, orientation, performance evaluations, corrective action and ongoing training of assigned staff.
• Prepare and review daily and weekly reports on investigations, overdue tasks, client contacts, service plans, documentation and case progression; report concerns and corrective actions to the Program Manager.
• Participate in quality improvement, chart audits, incident reviews, county/state monitoring and program meetings.
• Maintain a direct APS caseload when needed due to high-risk cases, emergencies, staffing shortages or other program needs.

ADDITIONAL RESPONSIBILITIES:

• Drive agency vehicles and follow agency policies related to vehicle use.
• Follow agency policies regarding confidentiality, privacy and security of client information.
• Work cooperatively with staff, supervisors, executive leadership and community partners.
• Seek and use supervision and consultation in a professional manner.
• Attend scheduled staff meetings, training and required county/state meetings.
• Perform other related duties as assigned and abide by agency policies and procedures.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. The position requires periods of sitting, standing and walking; travel to community locations and private residences; use of standard office equipment; and the ability to communicate effectively. The employee may occasionally lift or move up to 30 pounds. Reasonable accommodations may be made in accordance with applicable law.

About Our Benefits

CPC Integrated Health offers a comprehensive variety of benefits to promote health and financial security for you and your family:

• Competitive salary (Annual Salary range from $75,000 to $90,000 based on experience)
• Comprehensive medical, dental and vision plan options.
• Generous paid leave (vacation, sick, personal)
• Flexible Spending Accounts (Health Care & Dependent Care)
• Tuition reimbursement
• Tax-Deferred 403B Retirement Plan w/ employer match after 6 months of service
• Company paid Life Insurance and accidental and critical illness coverage.
• Employee Assistance Program
• Discounts offers for cell phone service, entertainment/travel/shopping, childcare, and much more!

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