Care Manager

Position Summary

The Adult Protective Services (APS) Care Manager is responsible for investigating reports of suspected abuse, neglect, and exploitation involving vulnerable adults age 18 and older throughout Monmouth County. The Care Manager conducts comprehensive assessments, identifies safety concerns and risk factors, develops individualized protective service plans, and coordinates services and interventions to promote client safety, stability, and well-being.The APS Care Manager works collaboratively with clients, families, caregivers, healthcare providers, law enforcement, legal services, and community organizations to address complex needs while respecting each individual's rights, dignity, autonomy, and self-determination. Services are provided in accordance with New Jersey APS regulations, program standards, and CPC Integrated Health policies and procedures.

Education and Experience

• Bachelor's degree from an accredited college or university required, preferably in Social Work, Psychology, Sociology, Human Services, or a related field.
• Experience working with vulnerable adults, older adults, individuals with disabilities, behavioral health populations, or other high-risk populations preferred.
• Experience in care management, protective services, community-based services, crisis intervention, or investigative work preferred.
• Knowledge of community resources, aging and disability services, behavioral health systems, and protective service interventions preferred.
• Previous APS experience preferred but not required.

Knowledge, Skills, and Abilities

• Strong assessment, interviewing, critical thinking, and problem-solving skills.
• Ability to identify and respond appropriately to abuse, neglect, self-neglect, exploitation, and safety concerns.
• Strong organizational skills and ability to manage a caseload, prioritize responsibilities, and meet established deadlines.
• Excellent written and verbal communication skills.
• Ability to work independently in community settings while recognizing situations requiring supervisory consultation.
• Ability to establish professional relationships with individuals experiencing complex medical, psychiatric, cognitive, financial, or social challenges.
• Ability to collaborate effectively with multidisciplinary professionals and community agencies.
• Understanding of client rights, confidentiality, professional boundaries, and ethical decision-making.
• Ability to work effectively with diverse populations using culturally responsive, trauma-informed, and person-centered approaches.
• Proficiency with electronic documentation systems and standard computer applications.

Additional Requirements

• Valid New Jersey driver's license and ability to travel throughout Monmouth County.
• Ability to conduct home visits and provide services in community settings.
• Ability to respond to urgent situations and adjust schedules based on client safety and program needs.
• Successful completion of required background checks and agency onboarding requirements.
• Completion of New Jersey APS Core Training within the first year of employment.
• Compliance with applicable APS regulations, state training requirements, and CPC Integrated Health policies and procedures.

Essential Duties and Responsibilities

• Investigate assigned reports of suspected abuse, neglect, self-neglect, and exploitation in accordance with New Jersey APS regulations and established response timelines.
• Conduct face-to-face investigations within one working day for allegations of abuse or immediate threats to health, safety, or financial well-being, and within three working days for other screened-in reports, consistent with applicable APS requirements.
• Conduct home visits, client interviews, collateral contacts, and comprehensive assessments to evaluate safety, risk factors, decision-making capacity concerns, functional abilities, living conditions, and protective service needs.
• Identify immediate safety concerns and coordinate appropriate interventions, including emergency medical services, crisis response, law enforcement, and other protective resources.
• Evaluate investigation findings and make recommendations regarding case acceptance, protective interventions, ongoing services, and case closure in consultation with supervisory staff.
• Develop, implement, and regularly review individualized protective service plans that address identified risks, client needs, and appropriate interventions.
• Provide ongoing care management, including face-to-face visits at least every two weeks during the first three months of enrollment and at least every 30 days thereafter, or more frequently based on client needs and level of risk.
• Monitor client safety, reassess risk factors, evaluate the effectiveness of interventions, and modify service plans as needed.
• Assist clients in accessing appropriate community resources, including medical and behavioral health services, home care, housing, nutrition, transportation, benefits assistance, legal services, and other supportive programs.
• Collaborate with hospitals, law enforcement, courts, attorneys, aging and disability service providers, and other community agencies to coordinate investigations, protective interventions, and continuity of care.
• Identify situations requiring legal consultation, including potential guardianship, financial exploitation, or other protective legal actions, and coordinate with supervisory staff and designated legal resources.
• Engage individuals who may be reluctant to accept services using person-centered, trauma-informed approaches while respecting client rights and self-determination.
• Make reasonable efforts to contact individuals who are difficult to locate or engage, utilizing home visits, telephone calls, collateral contacts, and other appropriate outreach methods.
• Maintain accurate, complete, and timely documentation of investigations, assessments, service plans, client contacts, interventions, referrals, and care outcomes in the New Jersey Comprehensive Information System (CIS).
• Ensure investigations, documentation, client contacts, and follow-up activities are completed within established program and regulatory timeframes.
• Maintain ongoing communication with referral sources, service providers, and other involved parties as appropriate and consistent with confidentiality requirements.
• Review cases with supervisory staff prior to closure to ensure appropriate interventions, referrals, follow-up activities, and documentation have been completed.
• Participate in individual supervision, case conferences, multidisciplinary consultations, staff meetings, training, and quality improvement activities.
• Consult with the APS Program Supervisor regarding high-risk situations, complex investigations, safety concerns, legal issues, and barriers to service delivery.
• Complete required New Jersey APS Core Training within the first year of employment and participate in ongoing professional development.
• Maintain confidentiality and comply with all applicable federal and state laws, regulations, ethical standards, and agency policies.
• Perform other related duties as assigned.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job.

The position requires prolonged sitting, some bending and stretching. Good eye-hand coordination and manual dexterity sufficient to operate standard office equipment is required. Employees must have normal range of hearing and eyesight to record, prepare, and communicate information pertaining to this position. The employee must occasionally lift and/or move objects up to 30 pounds.

About Our Benefits

CPC Integrated Health offers a comprehensive variety of benefits to promote health and financial security for you and your family:

• Competitive salary (Annual salary starting from $52,000 based on experience)
• Comprehensive medical, dental and vision plan options.
• Generous paid leave (vacation, sick, personal)
• Flexible Spending Accounts (Health Care & Dependent Care)
• Tuition reimbursement
• Tax-Deferred 403B Retirement Plan w/ employer match after 6 months of service
• Company paid Life Insurance and accidental and critical illness coverage.
• Employee Assistance Program
• Discounts offers for cell phone service, entertainment/travel/shopping, childcare, and much more!

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