Jobs in the United States

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ER
Consultant, Transactions
Environmental Resources Management, Inc.
Houston, TX · Denver, CO · Manhattan, NY
- $84,980 to $102,154 USD / year
…covering asset integrity, operational performance, management systems, and business…
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LC
Fire & Rescue Training Instructor
Loudoun County Government
Leesburg, VA
- $71,712.66 to $125,497.16 USD / year
…instructional strategies, training methods, techniques, and media to support learning and engage a diverse…
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LC
Youth Services Case Worker
Loudoun County Government
Leesburg, VA
- $68,184.25 to $115,913.22 USD / year
Collaborates with community and other government resources and partners to build support for program goals; identifies opportunities to leverage community resources.
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Maintenance Supervisor, Multifamily
Pinnacle Property Management Services, LLC (PPMS)
Tampa, FL
The Maintenance Supervisor provides maintenance support and is accountable for delivering on our commitments to our residents. This includes quality move-in, resident satisfaction, quality…
Added just now
Maintenance Supervisor, Multifamily
Pinnacle Property Management Services, LLC (PPMS)
Tampa, FL
The Maintenance Supervisor provides maintenance support and is accountable for delivering on our commitments to our residents. This includes quality move-in, resident satisfaction, quality…
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Academic Coach
University of the District of Columbia
Washington, DC
…and record and report results via various student reporting systems, including Banner and Salesforce. Finally, will be expected to participate on committees, adhere to work standards, and…
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Senior Mechatronics & Robotics Technician
C&W FACILITY SERVICES INC.
CA
…of automated packaging and distribution equipment. You will support the Operations Maintenance Team by designing solutions for difficult problems and managing projects. You will help train,…
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Mechatronics & Robotics Technician
C&W FACILITY SERVICES INC.
OH
As a Mechatronics & Robotics Technician, you will use your skills to support the Operations Maintenance Team repairing and maintaining material handling equipment and pneumatic systems…
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Maintenance Supervisor, Multifamily
Pinnacle Property Management Services, LLC (PPMS)
NV
The Maintenance Supervisor provides maintenance support and is accountable for delivering on our commitments to our residents. This includes quality move-in, resident satisfaction, quality…
Added just now
RU
Bilingual Onsite Coordinator
Randstad USA
Port Jervis, NY
- $25 to $29 USD / hour
Roster Tracking: Maintain accurate daily attendance logs, complete shift reports, and update our tracking systems to support accurate payroll processing.
Added 1 min ago
SAFETY OPERATIONAL OFFICER
Marta
Atlanta, GA
Develops management information reporting systems in support of hazard analysis, statistical analysis, and trend analysis of identified safety deficiencies.
Added 1 min ago
Senior Leader, Parts Fulfillment - US Central
Barry-Wehmiller
Akron, OH
Support ERP enablement and future-state capabilities by piloting, refining, and scaling initiatives.
Added 1 min ago
Customer Service Coordinator
Integrated Power Services
Riverview, FL
Arrange startup services for newly installed systems and equipment
Added 1 min ago
SAMPLE INVENTORY SHIPPER
MegaMex Foods LLC
SAGINAW, TX
Use inventory and shipping systems to support order processing, inventory tracking, and warehouse operations.
Added 1 min ago
Coordinator - Office of Appreciative Education
Florida Atlantic University
United States
…every participant touchpoint. By orchestrating administrative systems, digital platforms, and vibrant communications, this role ensures every learner feels valued, supported, and recognized…
Added 1 min ago
Pilot Plant Operator 1
Lubrizol Corporation
Wickliffe, OH
You will support all Lubrizol business segments, improving products with a variety of chemistry and process equipment. Product development work includes working in a lab using 1–12-liter…
Added 1 min ago
Facility Technician
Ascent Aviation Services
Marana, AZ
…performing a variety of general maintenance and repair activities to support the safe and efficient operation of company facilities. This role performs preventative and corrective…
Added 1 min ago
Director, Market Access Strategy (Oncology)
SERVIER MONDE
CA
Support Product Launches: Contribute to and execute market access components of product launch plans, ensuring timely and effective access.
Added 1 min ago
Foreman
Groundworks Operations, LLC
Amarillo, TX
…homes. Supported by an award-winning brand, industry‑leading systems, and a culture that promotes from within, this role is built for leaders who want responsibility, respect, and long‑term…
Added 1 min ago
Employee Relations Specialist
Groundworks Operations, LLC
Virginia Beach, VA · Irving, TX
Support the workplace accommodation interactive process, including gathering relevant information, coordinating with stakeholders, documenting outcomes, and monitoring approved…
Added 1 min ago
HH
Administrative Assistant- Day & Community Services
HEARTSHARE HUMAN SERVICES OF NEW YORK
Brooklyn, NY
- $22 to $24 USD / hour
The Administrative Assistant – Day & Community Services provides administrative and operational support to Heartshare’s Day and Community Services. This position is responsible for…
Added 1 min ago
AI
Software Developer - Link
Ahtna Inc
Germantown, MD
- $95,000 to $140,000 USD / year
We are expanding our Classified Systems team to support both the current Nuclear Materials Management and Safeguards System (NMMSS) desktop/legacy environment and the upcoming modernization…
Added 1 min ago
Supervisor, Access and Patient Support
Cardinal Health 110, LLC
Remote, United States
Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they…
Added 1 min ago
Advisor, Quality Compliance
Cardinal Health 200, LLC
United States
Directs efforts to assess the implementation of Quality Management Systems (QMS) to drive performance improvement and enhance supply chain integrity while preserving and optimizing system…
Added 1 min ago
Elementary School Counselor
VT|K12|Mountain Views
Barnard, VT
Participate as a collaborative member of school-based student support teams and contribute to coordinated systems of student support.

CourseStorm

Support Analyst

Remote, United States

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Job details

Experience: At least 2 years of experience in a SaaS technical support role.
Posting language: English
Posted: Nov 9, 2026

Original job description

CourseStorm helps Arts organizations connect people with creative learning opportunities. Our simple class registration, enrollment, and marketing tools make it easier for these organizations to deliver meaningful programs in their communities. We’ve connected over 350,000 students with education and enrichment opportunities already, and we’re growing fast! We’re seeking a curious, resourceful Support Analyst to provide exceptional customer support and high-quality technical solutions. You’ll join our Customer Success team to field technical questions, investigate problems, and deliver professional services, including integrations, data imports, and custom reports. Your work will begin with understanding the customer's friction point or desired outcome, asking thoughtful questions, and finding practical solutions that help them move forward. You'll lean on AI-powered tools to streamline your work and enable you to focus your energy where it is most needed. We’re looking for someone who combines technical skill with clear communication and dependable follow-through. Whether you’re explaining a feature, troubleshooting an issue, or preparing a report, you’ll make complex information understandable and help customers feel confident in the solution.

Responsibilities

Seek to understand the customer's need and use case in each Support interaction.
Resolve questions and technical issues with clear, practical guidance, ensuring the proposed solution meets the customer's need.
Reproduce reported issues, document findings, and escalate to Product and Engineering when additional expertise is needed.
Own assigned support tickets from start to finish, including investigation, escalation, customer updates, and resolution.
Coordinate and deliver assigned professional services projects.
Contribute technical expertise to Help Center articles and internal documentation.
Identify patterns across customer requests and recommend improvements to our product, services, and processes.
Use AI and connected tools to investigate, organize, and complete work efficiently while maintaining accuracy and sound judgment.
Operate efficiently in an ecosystem of connected platforms, including ChatGPT, Slack, Jira, HubSpot, GitHub, Fellow, etc.
Contribute to overall Customer Success objectives to enhance customer experience and sentiment.

Requirements

A bachelor’s degree from an accredited institution.
At least 2 years of experience in a SaaS technical support role.
Experience using ticketing systems such as Jira, Zendesk, or similar tools.
Experience with and enthusiasm for AI-first workflows.
Experience working with software integrations, including tools such as Zapier and APIs.
Experience using SQL to retrieve, investigate, and report on data.
Strong discovery and investigation skills: you stay curious, ask good questions, and seek to understand the underlying need.
Ability to explain technical concepts clearly in simple, natural language, verbally and in writing.
Comfort with public speaking and a professional, reassuring presence on camera.
Resourcefulness and initiative: you use available resources, raise concerns early, and propose solutions.
Sound judgment, including the ability to spot patterns and make recommendations informed by customer needs and company goals.
An appreciation for simplicity and the ability to focus on what matters most.
Adaptability, accountability, and openness to feedback and growth.

Helpful, but not required:

Additional programming experience, such as Python, JavaScript, or HTML.
Experience with public-facing technical writing.
Experience working directly in an Arts organization.

CourseStorm is centered around personal growth. Even if you don’t meet every requirement, we encourage you to apply. We know confidence gaps and imposter syndrome can keep excellent candidates from applying, and we don’t want that to keep us from meeting you.

Benefits

CourseStorm offers a competitive benefits package, including:

A supportive team and a culture that values work+life fit
Flexible remote work
Health, dental, and vision insurance
Short-term disability and life insurance
Retirement plan
Employee Assistance Program
Paid holidays
Unlimited “Take What You Need” paid time off
Paid professional development
$1,200 home office budget
$1,000 annual personal learning stipend
Competitive compensation

About CourseStorm

We believe that everyone is needed to build a better world through education and we are actively working to hire a diverse staff. The unique experiences, perspectives, and talents of our team members aren’t accessories – they are instrumental to our success and the impact we make. We welcome anyone with an open mind and an open heart to join us on this journey. CourseStorm is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, veteran status, or national origin.

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