Jobs in the United States

25+ jobs

Save this search

Added just now
Principal Electrical Engineer (Hybrid)
BAE Systems
Cedar Rapids, IA
Are you looking for a dynamic and fast-paced environment where you can utilize your engineering skills to develop automated test solutions for cutting-edge defense technology Navigation…
Added just now
Senior Principal Electrical Engineer II (Hybrid)
BAE Systems
Cedar Rapids, IA
Are you looking for a dynamic and fast-paced environment where you can utilize your engineering skills to develop automated test solutions for cutting-edge defense technology Navigation…
Added just now
Lead Product Manager - Ethernet Network
Lumen
Des Moines, IA
…network strategy into a clear, prioritized feature backlog that engineering teams can execute. The Lead Product Manager partners across architecture, engineering, operations, sales,…
Added just now
Technology Delivery Lead - Energy
Accenture
Des Moines, IA
Define solution architectures and roadmaps for cloud, application modernization, and platform engineering.
Added just now
A
Google Data Specialist
Accenture
Des Moines, IA
- $70,350 to $196,000 USD / year
A hands-on Specialist with foundational experience in Data Engineering, Analytics, or Machine Learning - now building deep expertise in Google Cloud Platform (GCP). You are eager to apply…
Added just now
A
Google Senior Data Engineer
Accenture
Des Moines, IA
- $94,400 to $266,300 USD / year
A hands-on Engineer with foundational experience in Data Engineering, Analytics, or Machine Learning - now building deep expertise in Google Cloud Platform (GCP). You are eager to apply…
Added just now
A
Knowledge Engineering Industry Leader Solution Architect - Insurance, CMT, or Retail
Accenture
Des Moines, IA
- $163,000 to $434,000 USD / year
…Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve…
Added just now
Principal Architect
Akamai Technologies, Inc.
Des Moines, IA
Collaborating with solution-specific architects across engineering to define architectures that lead toward a unified cloud platform vision
Added 4 mins ago
Senior Account Executive, MSSP, Southwest
Horizon3
Remote, United States
- Foster strong relationships with engineering and marketing teams to identify and resolve product-related issues, including quality, delivery, and design concerns.
Added 6 mins ago
O
Principal Systems Implementation Analyst
Oracle
United States
- $91,400 to $187,000 USD / year
…In this role, you will partner with clients, product teams, engineering, and operations stakeholders to implement solutions that improve healthcare workflows, operational efficiency, and…
Added 6 mins ago
O
Oracle NetSuite Principal Solution Consultant Consumer Services Industry
Oracle
United States
- $52.6 to $89.9 USD / hour
8+ years of Solution Consulting, Sales Engineering, ERP Consulting, Business Consulting, Professional Services, Operations, or related experience.
Added 11 mins ago
Technical Product Manager
Welbehealth
Remote, United States
Work closely with engineering, solution architecture, domain SMEs, and healthcare professionals to drive product development, ensuring timely delivery of high-impact solutions
Added 13 mins ago
FL
GTM Engineer
FlowGen Labs
San Francisco, CA
- $150,000 to $250,000 USD / year
This is a hands-on engineering role with broad ownership. You will identify the real constraint, build a practical solution, and remain accountable through deployment, adoption, and…
Added 13 mins ago
FL
Strategic AI Partnerships Lead
FlowGen Labs
San Francisco, CA
- $300,000 to $450,000 USD / year
…acceptance criteria before commitments are made. Work with engineering to ensure the solution is feasible and the delivery plan supports what was…
Added 14 mins ago
Systems Application Engineer - Space & Defense Electronics
Teledyne Defense Electronics, LLC
Garland, TX
…technologies. As a System Applications Engineer, you will bridge engineering, product strategy, and customer engagement to define innovative system-level solutions spanning memory,…
Added 14 mins ago
AE
Project Engineer - Process Piping
ACCO Engineered Systems
Costa Mesa, CA
- $28.84 to $57.69 USD / hour
Utilize ACCO standard Engineering technologies, provide technical support for the construction effort including participating in the planning and design, interpretation of the design, value…
Added 15 mins ago
Software Engineer, Platform agents
Verily Health Inc
Boston, MA
…tailored to meet the unique needs of our partners. Pre’s Workbench solution provides a secure collaborative environment for data generators, research, and biopharma organizations to govern…
Added 16 mins ago
ME
Account Manager - Commercial HVAC
Mesa Energy Systems, Inc.
Irvine, CA
- $75,000 to $120,000 USD / year
…turnkey in-house capabilities with design assistance, as well as engineering applications and automated control…
Added 17 mins ago
Account Executive - Architecture
Cisco
Clayton, MO
…proof of concept and proof of value engagements to showcase solution capabilities and business outcomes before customer commitment. Collaborate with solution engineers and account teams to…
Added 18 mins ago
Senior Consulting Engineer
Avaya
United States
As a member of Avaya’s engineering team, you’ll contribute to delivering cutting-edge cloud contact center and critical communication solutions. You’ll play a key role in delivering…
Added 18 mins ago
C&
Customer Success Associate
Cast & Crew LLC
Burbank, CA
- $20 to $27 USD / hour
Gather information about problematic or unexpected program behavior, identify the cause, and provide a solution or hands-on guidance
Added 19 mins ago
Software Implementation Engineer
US9 Kardex Solutions LLC
United States
…systems and other technologies that may be integrated with the…
Added 20 mins ago
Engagement Manager
ENERGY worldnet
Decatur, TX
Bachelor's degree in Business, Operations, Engineering, or a related field, or an equivalent combination of education, training, certifications, and experience.
Added 22 mins ago
Senior Principal - Advanced Engineering
Infosys
United States
In the assigned Job Role of Engineering Principal, your Area Of Responsibility will be as below:
Added 23 mins ago
Account Executive
MicroStrategy
Chicago, IL
Work closely with the sales engineering and customer success teams to ensure a smooth onboarding process and long-term client satisfaction.

CourseStorm

Support Analyst

Remote, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: At least 2 years of experience in a SaaS technical support role.
Posting language: English
Posted: Nov 9, 2026

Original job description

CourseStorm helps Arts organizations connect people with creative learning opportunities. Our simple class registration, enrollment, and marketing tools make it easier for these organizations to deliver meaningful programs in their communities. We’ve connected over 350,000 students with education and enrichment opportunities already, and we’re growing fast! We’re seeking a curious, resourceful Support Analyst to provide exceptional customer support and high-quality technical solutions. You’ll join our Customer Success team to field technical questions, investigate problems, and deliver professional services, including integrations, data imports, and custom reports. Your work will begin with understanding the customer's friction point or desired outcome, asking thoughtful questions, and finding practical solutions that help them move forward. You'll lean on AI-powered tools to streamline your work and enable you to focus your energy where it is most needed. We’re looking for someone who combines technical skill with clear communication and dependable follow-through. Whether you’re explaining a feature, troubleshooting an issue, or preparing a report, you’ll make complex information understandable and help customers feel confident in the solution.

Responsibilities

Seek to understand the customer's need and use case in each Support interaction.
Resolve questions and technical issues with clear, practical guidance, ensuring the proposed solution meets the customer's need.
Reproduce reported issues, document findings, and escalate to Product and Engineering when additional expertise is needed.
Own assigned support tickets from start to finish, including investigation, escalation, customer updates, and resolution.
Coordinate and deliver assigned professional services projects.
Contribute technical expertise to Help Center articles and internal documentation.
Identify patterns across customer requests and recommend improvements to our product, services, and processes.
Use AI and connected tools to investigate, organize, and complete work efficiently while maintaining accuracy and sound judgment.
Operate efficiently in an ecosystem of connected platforms, including ChatGPT, Slack, Jira, HubSpot, GitHub, Fellow, etc.
Contribute to overall Customer Success objectives to enhance customer experience and sentiment.

Requirements

A bachelor’s degree from an accredited institution.
At least 2 years of experience in a SaaS technical support role.
Experience using ticketing systems such as Jira, Zendesk, or similar tools.
Experience with and enthusiasm for AI-first workflows.
Experience working with software integrations, including tools such as Zapier and APIs.
Experience using SQL to retrieve, investigate, and report on data.
Strong discovery and investigation skills: you stay curious, ask good questions, and seek to understand the underlying need.
Ability to explain technical concepts clearly in simple, natural language, verbally and in writing.
Comfort with public speaking and a professional, reassuring presence on camera.
Resourcefulness and initiative: you use available resources, raise concerns early, and propose solutions.
Sound judgment, including the ability to spot patterns and make recommendations informed by customer needs and company goals.
An appreciation for simplicity and the ability to focus on what matters most.
Adaptability, accountability, and openness to feedback and growth.

Helpful, but not required:

Additional programming experience, such as Python, JavaScript, or HTML.
Experience with public-facing technical writing.
Experience working directly in an Arts organization.

CourseStorm is centered around personal growth. Even if you don’t meet every requirement, we encourage you to apply. We know confidence gaps and imposter syndrome can keep excellent candidates from applying, and we don’t want that to keep us from meeting you.

Benefits

CourseStorm offers a competitive benefits package, including:

A supportive team and a culture that values work+life fit
Flexible remote work
Health, dental, and vision insurance
Short-term disability and life insurance
Retirement plan
Employee Assistance Program
Paid holidays
Unlimited “Take What You Need” paid time off
Paid professional development
$1,200 home office budget
$1,000 annual personal learning stipend
Competitive compensation

About CourseStorm

We believe that everyone is needed to build a better world through education and we are actively working to hire a diverse staff. The unique experiences, perspectives, and talents of our team members aren’t accessories – they are instrumental to our success and the impact we make. We welcome anyone with an open mind and an open heart to join us on this journey. CourseStorm is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, veteran status, or national origin.

Apply About employer

Report this job