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Administrative Services Analyst I/II - Program Support
County of Riverside
Riverside, CA
- $29.61 to $47.73 USD / hour
…Health department is seeking to hire an Administrative Services Analyst I/II to join their Program Support team in…
Added 1 min ago
eCommerce Integration Analyst
Uline, Inc.
Pleasant Prairie, WI · Milwaukee, WI · Waukegan, IL · Glenview, IL · Kenosha, WI
Do you enjoy solving problems, working with customers and connecting technology? As an eCommerce Integration Analyst, you will help customers connect their purchasing systems with Uline,…
Added 1 min ago
Compliance Analyst Contracts
Abbott Laboratories Inc(ALI)
IL
Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
Added 2 mins ago
Budget Analyst
TX-HHSC-DSHS-DFPS
AUSTIN, TX
…providing consultative services and technical assistance to program staff on budgetary, operational, and fiscal matters for the Center for Health Emergency Preparedness and Response…
Added 3 mins ago
Federal Financial & Program Analyst
Hive Group LLC
McLean, VA
The Financial Analyst will work closely with multiple Defense and Civilian Agency program offices to monitor and analyze project cost and schedules; track contract line items and funding…
Added 3 mins ago
Analyst/Sr Analyst, Material Planning
United States
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Added 4 mins ago
CO
Information Technology Manager
City of Brooklyn Park
Brooklyn Park, MN
- $129,916.8 to $175,760 USD / year
…Network Engineer, ERP Systems Administrator, and Applications Analyst, fostering collaboration, accountability, and continuous…
Added 4 mins ago
Pricing Data Analyst
CDK Global, LLC
Hoffman Estates, IL · OR · TX · OH
The Pricing Analyst is a quantitative, commercially oriented role at the intersection of data analytics, pricing strategy, product, and go-to-market execution. The analyst will primarily…
Added 4 mins ago
Behavior Analyst Board Certified (BCBA) - Pediatrics
FRIENDSHIP COMMUNITY CARE
Bryant, AR
The primary function of the Board-Certified Behavior Analyst (BCBA) is to plan, develop, and monitor a variety of behavioral support service delivery options to meet the needs of clients…
Added 4 mins ago
Behavior Analyst Board Certified (BCBA) - Pediatrics
FRIENDSHIP COMMUNITY CARE
Bryant, AR
The primary function of the Board-Certified Behavior Analyst (BCBA) is to plan, develop, and monitor a variety of behavioral support service delivery options to meet the needs of clients…
Added 5 mins ago
BF
Capital Markets Trading Associate (Chicago based)
B Federal Reserve Bank of New York
Chicago, IL · NY
- $105,000 to $140,000 USD / year
Professional experience working productively in a high-performance team atmosphere and as an independent analyst
Added 5 mins ago
UG
EHR Advisory Services Analyst, Consultant Development Program - Eden Prairie, MN
UnitedHealth Group
Eden Prairie, MN
- $60,200 to $107,400 USD / year
Relocation is not offered for the Consultant Development Program**
Added 5 mins ago
Operational Accounting Analyst
PepsiCo
Purchase, NY
The Analyst, NCDA Trade Accounting, is responsible for supporting the accurate accounting, reporting, reconciliation and control of National Customer Development Agreement (NCDA) trade…
Added 6 mins ago
IFPC IV&V Software System Analyst
Torch Technologies, Inc.
Huntsville, AL
Torch is seeking an IFPC IV&V Software System Analyst to provide technical support and analytical support for the Indirect Fire Protection Capability (IFPC) IV&V team. This role supports…
Added 6 mins ago
Fraud Product Analyst I
AppGate Cybersecurity, Inc.
Remote, United States
As a Jr Fraud Product Analyst, you help U.S. banks and credit unions get the most from 360 Risk Control after deployment. You train customers, configure and calibrate fraud rules, analyze…
Added 6 mins ago
CH
Senior Analyst, Product Engineer
CVS Health
Hartford, CT · Montgomery, AL · Little Rock, AR · Phoenix, AZ · Sacramento, CA · Denver, CO · Washington Dc, DC · Dover, DE · Tallahassee, FL · Atlanta, GA · Des Moines, IA · Boise, ID · Springfield, IL · Indianapolis, IN · Topeka, KS · Frankfort, KY · Baton Rouge, LA · Boston, MA · Annapolis, MD · Augusta, ME · Lansing, MI · Saint Paul, MN · Jefferson City, MO · Jackson, MS · Helena, MT · Raleigh, NC · Bismarck, ND · Lincoln, NE · Concord, NH · Trenton, NJ · Santa Fe, NM · Carson City, NV · Albany, NY · Columbus, OH · Oklahoma City, OK · Salem, OR · Harrisburg, PA · Providence, RI · Columbia, SC · Pierre, SD · Nashville, TN · Austin, TX · Salt Lake City, UT · Richmond, VA · Montpelier, VT · Olympia, WA · Madison, WI · Charleston, WV · Cheyenne, WY
- $22.59 to $53.95 USD / hour
…product database/general report and plan set up resources. SR Analyst, Product Engineer will set up the plans using a prototype control in CCI and PMA application to support the Small Group…
Added 6 mins ago
Financial Analyst
Penske
Reading, PA
A Penske Financial Analyst provides analysis and metrics for Finance core processes and be responsible for knowledge of all systems. Position will provide critical accounting and analytical…
Added 6 mins ago
Support Analyst
CourseStorm
Remote, United States
…growing fast! We’re seeking a curious, resourceful Support Analyst to provide exceptional customer support and high-quality technical…
Added 7 mins ago
Registered Behavior Technician (RBT) | Snohomish, Washington
Sunbelt Staffing
Snohomish, WA
…collaborative teamwork. Supervision by a Board Certified Behavior Analyst (BCBA) will be provided, ensuring youre supported with ongoing guidance and…
Added 7 mins ago
Registered Behavior Technician (RBT) | Marysville, Washington
Sunbelt Staffing
Marysville, WA
In this role, youll be part of a collaborative educational environment with oversight by a Board Certified Behavior Analyst (BCBA), ensuring both student progress and your continued…
Added 7 mins ago
Registered Behavior Technician in Granite Falls, WA
Sunbelt Staffing
Granite Falls, WA
As part of this assignment, you will be supervised by a Board Certified Behavior Analyst (BCBA), with ample opportunity to deepen your knowledge and skills under expert guidance. Candidates…
Added 7 mins ago
Registered Behavior Technician (RBT) | Everett, Washington
Sunbelt Staffing
Everett, WA
…receiving direct supervision from a Board Certified Behavior Analyst…
Added 10 mins ago
Senior Quality Assurance Analyst
BlueCross and BlueShield of South Carolina
Florence, SC
Develops and implements a quality control and improvement program based on targets identified through the quality reviews
Added 10 mins ago
Benefit Files Analyst I
BlueCross and BlueShield of South Carolina
Columbia, SC
…rewards. You will be eligible to participate in our benefits program the first of the month following 28 days of…
Added 10 mins ago
Data Coordinator
Families and Youth Innovations Plus
Las Cruces, NM
…works closely with the Data Manager, the Quality Manager, and program teams, including on CCBHC standards and…

CourseStorm

Support Analyst

Remote, United States

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Job details

Experience: At least 2 years of experience in a SaaS technical support role.
Posting language: English
Posted: Nov 9, 2026

Original job description

CourseStorm helps Arts organizations connect people with creative learning opportunities. Our simple class registration, enrollment, and marketing tools make it easier for these organizations to deliver meaningful programs in their communities. We’ve connected over 350,000 students with education and enrichment opportunities already, and we’re growing fast! We’re seeking a curious, resourceful Support Analyst to provide exceptional customer support and high-quality technical solutions. You’ll join our Customer Success team to field technical questions, investigate problems, and deliver professional services, including integrations, data imports, and custom reports. Your work will begin with understanding the customer's friction point or desired outcome, asking thoughtful questions, and finding practical solutions that help them move forward. You'll lean on AI-powered tools to streamline your work and enable you to focus your energy where it is most needed. We’re looking for someone who combines technical skill with clear communication and dependable follow-through. Whether you’re explaining a feature, troubleshooting an issue, or preparing a report, you’ll make complex information understandable and help customers feel confident in the solution.

Responsibilities

Seek to understand the customer's need and use case in each Support interaction.
Resolve questions and technical issues with clear, practical guidance, ensuring the proposed solution meets the customer's need.
Reproduce reported issues, document findings, and escalate to Product and Engineering when additional expertise is needed.
Own assigned support tickets from start to finish, including investigation, escalation, customer updates, and resolution.
Coordinate and deliver assigned professional services projects.
Contribute technical expertise to Help Center articles and internal documentation.
Identify patterns across customer requests and recommend improvements to our product, services, and processes.
Use AI and connected tools to investigate, organize, and complete work efficiently while maintaining accuracy and sound judgment.
Operate efficiently in an ecosystem of connected platforms, including ChatGPT, Slack, Jira, HubSpot, GitHub, Fellow, etc.
Contribute to overall Customer Success objectives to enhance customer experience and sentiment.

Requirements

A bachelor’s degree from an accredited institution.
At least 2 years of experience in a SaaS technical support role.
Experience using ticketing systems such as Jira, Zendesk, or similar tools.
Experience with and enthusiasm for AI-first workflows.
Experience working with software integrations, including tools such as Zapier and APIs.
Experience using SQL to retrieve, investigate, and report on data.
Strong discovery and investigation skills: you stay curious, ask good questions, and seek to understand the underlying need.
Ability to explain technical concepts clearly in simple, natural language, verbally and in writing.
Comfort with public speaking and a professional, reassuring presence on camera.
Resourcefulness and initiative: you use available resources, raise concerns early, and propose solutions.
Sound judgment, including the ability to spot patterns and make recommendations informed by customer needs and company goals.
An appreciation for simplicity and the ability to focus on what matters most.
Adaptability, accountability, and openness to feedback and growth.

Helpful, but not required:

Additional programming experience, such as Python, JavaScript, or HTML.
Experience with public-facing technical writing.
Experience working directly in an Arts organization.

CourseStorm is centered around personal growth. Even if you don’t meet every requirement, we encourage you to apply. We know confidence gaps and imposter syndrome can keep excellent candidates from applying, and we don’t want that to keep us from meeting you.

Benefits

CourseStorm offers a competitive benefits package, including:

A supportive team and a culture that values work+life fit
Flexible remote work
Health, dental, and vision insurance
Short-term disability and life insurance
Retirement plan
Employee Assistance Program
Paid holidays
Unlimited “Take What You Need” paid time off
Paid professional development
$1,200 home office budget
$1,000 annual personal learning stipend
Competitive compensation

About CourseStorm

We believe that everyone is needed to build a better world through education and we are actively working to hire a diverse staff. The unique experiences, perspectives, and talents of our team members aren’t accessories – they are instrumental to our success and the impact we make. We welcome anyone with an open mind and an open heart to join us on this journey. CourseStorm is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, veteran status, or national origin.

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