Jobs in the United States

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Added 1 min ago
AI Validation, Senior Specialist
The Vanguard Group, Inc.
Charlotte, NC
The Model Risk Management (MRM) Team, part of Vanguard’s second line of defense, is seeking an experienced model risk professional to support independent oversight of AI/ML and generative…
Added 2 mins ago
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Patient Access Associate Specialist
Ensemble RCM LLC
Boardman, OH
- $17 to $18.15 USD / hour
Added 2 mins ago
Director of Data Science & Engineering
AdAction Interactive LLC
Austin, TX · Chicago, IL · CO
Typically 8+ years of relevant professional experience in Data Science, Machine Learning, or related engineering roles, including substantial hands-on experience delivering applied ML or…
Added 2 mins ago
Talent Acquisition Specialist
M2E LLC
Coral Gables, FL
Review resumes, applications, and candidates submitted by vendors against the job requirements, including any required professional licenses and certifications such as PE, EI, special…
Added 2 mins ago
Talent Acquisition Specialist
M2E LLC
Orlando, FL
Review resumes, applications, and candidates submitted by vendors against the job requirements, including any required professional licenses and certifications such as PE, EI, special…
Added 2 mins ago
Talent Acquisition Specialist
M2E LLC
Tampa, FL
Review resumes, applications, and candidates submitted by vendors against the job requirements, including any required professional licenses and certifications such as PE, EI, special…
Added 2 mins ago
Talent Acquisition Specialist
M2E LLC
West Palm Beach, FL
Review resumes, applications, and candidates submitted by vendors against the job requirements, including any required professional licenses and certifications such as PE, EI, special…
Added 3 mins ago
Senior Director, Total Rewards
Smartsheet
Bellevue, WA
Opportunities for professional growth and development including access to Udemy online courses
Added 4 mins ago
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Help Desk Technician
TEKsystems
Detroit, MI
- $28 to $34 USD / hour
…support may be required on an infrequent basis.3-6+ years of professional, applicable IT experienceCurrent DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE,…
Added 4 mins ago
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Qualitative UX Researcher
TEKsystems
New York, NY
- $50 to $70 USD / hour
3+ years of professional qualitative UX research experience.
Added 4 mins ago
Analyst Sr Lead, Multi-Disciplinary
FIS Global
Jacksonville, FL
Demonstrated success building developer platforms, coding frameworks, automation systems or reusable libraries.
Added 4 mins ago
Engineer Sr Lead, Software
FIS Global
Jacksonville, FL
Demonstrated success building developer platforms, coding frameworks, automation systems or reusable libraries.
Added 5 mins ago
Mechanical Design Engineer
Actalent
Frederick, MD
Motivation to grow within a high-growth organization that offers upward mobility and professional development opportunities.
Added 5 mins ago
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Structural Engineer
Actalent
Westerville, OH
- $160,000 to $208,000 USD / year
Whether your long-term goals include practice leadership, office leadership, or executive-level responsibilities, this role provides a clear path for continued professional growth.
Added 5 mins ago
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Quality Inspector
Actalent
Milwaukee, WI
- $24 to $28 USD / hour
…and the chance to learn new skills. The facility promotes a professional, collaborative atmosphere focused on quality, continuous improvement, and employee…
Added 5 mins ago
Mechanical Design Engineer
Actalent
Milwaukee, WI
…regular full-time employees, and paid training to support ongoing professional…
Added 5 mins ago
Cad Designer
Actalent
Racine, WI
…standards drawing library. The position offers opportunities for professional growth, including advancement into a design engineer role, and participation in profitsharing…
Added 5 mins ago
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Inside Sales Engineer
Actalent
Waukesha, WI
- $90,000 to $115,000 USD / year
Maintain a strong focus on customer service, providing timely, professional communication and support throughout the sales cycle.
Added 5 mins ago
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Quality Technician
Actalent
Pleasant Prairie, WI
- $30 to $40 USD / hour
…Monday through Friday. The culture supports internal promotions, professional growth, and increasing involvement in the aerospace industry, offering opportunities to develop skills, take…
Added 5 mins ago
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[CONTRACT] Part-Time Sales Compensation Analyst
Docker
Remote, United States
- Part-time
Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's…
Added 5 mins ago
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Superintendent
Actalent
Chicago, IL
- $90,000 to $160,000 USD / year
Added 5 mins ago
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Superintendent
Actalent
Chicago, IL
- $90,000 to $160,000 USD / year
Added 5 mins ago
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Project Manager
Actalent
Rockford, IL
- $36.06 to $50.49 USD / hour
Serve as a professional representative of the company in meetings with municipalities, city councils, zoning boards, engineers, and other external partners.
Added 5 mins ago
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Technology Systems Designer - 100% Remote
Actalent
Dallas, TX
- $55 to $72 USD / hour
…long-term career development.We're seeking an experienced ICT professional with a strong background in telecommunications and technology systems design who can independently manage project…
Added 5 mins ago
Director of Applied AI and Academic Innovation & Co-Director for the Center for AI Enablement
Midwestern University
Glendale, AZ
Design, deploy, and manage tiered professional development pathways, Institution approved platforms, and certification tracks for faculty, staff, and students.

CourseStorm

Support Analyst

Remote, United States

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Job details

Experience: At least 2 years of experience in a SaaS technical support role.
Posting language: English
Posted: Nov 9, 2026

Original job description

CourseStorm helps Arts organizations connect people with creative learning opportunities. Our simple class registration, enrollment, and marketing tools make it easier for these organizations to deliver meaningful programs in their communities. We’ve connected over 350,000 students with education and enrichment opportunities already, and we’re growing fast! We’re seeking a curious, resourceful Support Analyst to provide exceptional customer support and high-quality technical solutions. You’ll join our Customer Success team to field technical questions, investigate problems, and deliver professional services, including integrations, data imports, and custom reports. Your work will begin with understanding the customer's friction point or desired outcome, asking thoughtful questions, and finding practical solutions that help them move forward. You'll lean on AI-powered tools to streamline your work and enable you to focus your energy where it is most needed. We’re looking for someone who combines technical skill with clear communication and dependable follow-through. Whether you’re explaining a feature, troubleshooting an issue, or preparing a report, you’ll make complex information understandable and help customers feel confident in the solution.

Responsibilities

Seek to understand the customer's need and use case in each Support interaction.
Resolve questions and technical issues with clear, practical guidance, ensuring the proposed solution meets the customer's need.
Reproduce reported issues, document findings, and escalate to Product and Engineering when additional expertise is needed.
Own assigned support tickets from start to finish, including investigation, escalation, customer updates, and resolution.
Coordinate and deliver assigned professional services projects.
Contribute technical expertise to Help Center articles and internal documentation.
Identify patterns across customer requests and recommend improvements to our product, services, and processes.
Use AI and connected tools to investigate, organize, and complete work efficiently while maintaining accuracy and sound judgment.
Operate efficiently in an ecosystem of connected platforms, including ChatGPT, Slack, Jira, HubSpot, GitHub, Fellow, etc.
Contribute to overall Customer Success objectives to enhance customer experience and sentiment.

Requirements

A bachelor’s degree from an accredited institution.
At least 2 years of experience in a SaaS technical support role.
Experience using ticketing systems such as Jira, Zendesk, or similar tools.
Experience with and enthusiasm for AI-first workflows.
Experience working with software integrations, including tools such as Zapier and APIs.
Experience using SQL to retrieve, investigate, and report on data.
Strong discovery and investigation skills: you stay curious, ask good questions, and seek to understand the underlying need.
Ability to explain technical concepts clearly in simple, natural language, verbally and in writing.
Comfort with public speaking and a professional, reassuring presence on camera.
Resourcefulness and initiative: you use available resources, raise concerns early, and propose solutions.
Sound judgment, including the ability to spot patterns and make recommendations informed by customer needs and company goals.
An appreciation for simplicity and the ability to focus on what matters most.
Adaptability, accountability, and openness to feedback and growth.

Helpful, but not required:

Additional programming experience, such as Python, JavaScript, or HTML.
Experience with public-facing technical writing.
Experience working directly in an Arts organization.

CourseStorm is centered around personal growth. Even if you don’t meet every requirement, we encourage you to apply. We know confidence gaps and imposter syndrome can keep excellent candidates from applying, and we don’t want that to keep us from meeting you.

Benefits

CourseStorm offers a competitive benefits package, including:

A supportive team and a culture that values work+life fit
Flexible remote work
Health, dental, and vision insurance
Short-term disability and life insurance
Retirement plan
Employee Assistance Program
Paid holidays
Unlimited “Take What You Need” paid time off
Paid professional development
$1,200 home office budget
$1,000 annual personal learning stipend
Competitive compensation

About CourseStorm

We believe that everyone is needed to build a better world through education and we are actively working to hire a diverse staff. The unique experiences, perspectives, and talents of our team members aren’t accessories – they are instrumental to our success and the impact we make. We welcome anyone with an open mind and an open heart to join us on this journey. CourseStorm is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, veteran status, or national origin.

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