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Part Time-Branch
State Employees' Credit Union
United States
- Part-time
May begin training in other areas of branch operations as needed
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SE
Part Time - Branch
State Employees' Credit Union
United States
- Part-time
May begin training in other areas of branch operations as needed
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Management and Occupancy Review Specialist
Tampa Housing Authority
Tampa, FL
Department: North Tampa Housing Development Corporation (NTHDC)
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Quality Assurance Specialist
Tampa Housing Authority
Tampa, FL
Department: North Tampa Housing Development Corporation (NTHDC)
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Call Center Manager
Merchants Bank of Indiana
Carmel, IN
The Call Center Manager is responsible for leading the daily operations of our Bank's contact center to ensure exceptional client service, operational efficiency, regulatory compliance, and…
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Cryogenic Systems Engineering Manager
LLNL
Livermore, CA
We have an opening for a Cryogenic Systems Engineering Manager to lead and advance the cryogenic operations and engineering capabilities that support the successful fielding of all NIF…
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Mortenson
Lincoln, NE
Coordinate on-site operations/Scope of Work (Equipment, Labor, Schedule)
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General Manager
Chicken Express
Mont Belvieu, TX
Take full responsibility for operations, upholding Crispy Creativity in menu execution, guest experience, and team development.
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Dayton, TX
Take full responsibility for operations, upholding Crispy Creativity in menu execution, guest experience, and team development.
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Dayton, TX
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CO
Equipment Operator Foreman
City of Raleigh North Carolina
Raleigh, NC
- $58,870 to $88,305 USD / year
This position is being re-advertised. Candidates who have previously submitted an application and were referred to the hiring manager are still being considered and do not need to reapply.
Added just now
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Laboratory Manager
City of Raleigh North Carolina
Raleigh, NC
- $90,640 to $140,476 USD / year
…strategic thinker and collaborative leader who aligns daily operations with Raleigh Water’s mission and strategic objectives while cultivating a culture of continuous improvement,…
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Senior Support Manager
Telligen
Oak Brook, IL
- $105,000 to $130,000 USD / year
As the Senior Support Manager, you will serve as the Customer Service Director for the Illinois Targeted Case Management Program (IL TCMP) contract. This pivotal role is responsible for…
Added 1 min ago
Sr. Internal Communications Manager
Samsara
Remote, United States
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT)…
Added 1 min ago
Senior Web Program Manager
Samsara
Remote, United States
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Senior Creative Program Manager
Samsara
Remote, United States
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Manager, Corporate Communications
Benecard Services Inc.
Nashville, TN
We are seeking an experienced and strategic Corporate Communications Manager to lead the development and execution of internal and external communications that support employee engagement,…
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Senior Manager, Business Strategy – Public Sector Strategic Pursuits
Verizon Corp Rsrcs Group LLC
Ashburn, VA · NY · Philadelphia, PA · Basking Ridge, NJ · Boston, MA · Lake Mary, FL
- $128,000 to $223,000 USD / year
…will navigate the complex Verizon ecosystem to align sales operations, product development, and strategic data…
Added 1 min ago
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Sales & Service Lead (Full-Time) - Ala Moana
ALO
Honolulu, HI
- $22 to $26 USD / hour
- Full-time
Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and…
Added 1 min ago
Assistant Bakery Manager Cosentino's Sunfresh 4001 Mills Street, Kansas City, MO #448- FT W/ Benefits 6A-7P and weekend availability
Cosentino's Food Stores
Kansas City, MO
The Assistant Bakery Manager plays a crucial role in the smooth operation of our bakery, assisting the Bakery Manager in all aspects of daily activities. This position requires a highly…

Courser

Client Concierge

southfield, MI, United States

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Job details

Apply by: Feb 1, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

About Courser

Courser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success.

Client Concierge

The Client Concierge plays a critical role in supporting Courser’s small and long-tail clients by delivering proactive, high-quality customer service and operational support. This role manages non-technical inbound client requests, assists with survey follow-ups, supports Account Managers with operational tasks, and helps ensure operational excellence for clients who are not assigned to a dedicated Account Manager.

Working closely with Service Operations and Account Management teams, the Client Concierge ensures that customer inquiries are handled efficiently, data within the CRM remains accurate, and small customers receive consistent, professional engagement.

Key Responsibilities:

Client Request Management

Manage inbound client requests forwarded from the dispatcher team that are not service-oriented, including billing questions, invoice issues, general problem resolution, and simple quote requests
Provide first-touch resolution when possible or route requests to the appropriate internal team with clear documentation
Ensure timely communication and follow-through with clients to maintain a high level of customer satisfaction

NPS & CSAT Survey Follow-Up

Proactively reach out to clients following project completion or service interactions to encourage survey participation
Improve response rates for customer satisfaction and Net Promoter Score surveys
Document client feedback and escalate detractor responses to appropriate teams when necessary

Data Hygiene & Account Support

Maintain accurate records for accounts, contacts, and opportunities within the CRM
Support Account Managers with administrative preparation for Strategic Business Reviews (SBRs), including compiling account data, preparing presentation materials, and coordinating meeting logistics

Basic Orders & Quote Requests

Process basic quote requests and orders for small customers and Account Managers, including workstations, peripherals, and other standard equipment
Ensure quotes, orders, and communications are processed accurately and completed in a timely manner

Microsoft Renewals & Pricing Communication

Manage Microsoft renewal notifications and communicate pricing updates to clients
Work with distributors such as TD SYNNEX to support renewal workflows
Track renewal timelines and escalate issues to Account Managers or Service Operations when necessary

Small Customer Relationship Support

Serve as the primary point of contact for customers generating less than $1,500 in monthly recurring revenue (MRR) who are not assigned to an Account Manager
Manage requests, communications, and general client support needs for these accounts
Establish a proactive outreach cadence to engage with clients throughout the year and maintain positive relationships

Tools & Systems

CRM: HubSpot (client outreach, logging interactions, reporting)
Quoting / Order Processing: QuoteWerks / CPQ tools and TD SYNNEX portal
Service Desk: ConnectWise (documentation and handoffs)
Collaboration: Microsoft Teams and approved messaging channels

KPIs & Outcomes

NPS and CSAT survey completion rates and overall score trends
First-contact resolution rate for inbound client requests
Accuracy and turnaround time for quotes and order processing
On-time Microsoft renewal completion rates
Coverage and engagement cadence for small clients (less than $1,500 MRR)

Qualifications:

· 2+ years of experience in customer service, contact center, or customer success roles (MSP or IT services experience preferred) · Strong written and verbal communication skills, including the ability to handle billing questions and basic sales inquiries · Experience working with CRM platforms (HubSpot preferred), quoting tools, and Microsoft licensing processes · Highly organized with strong attention to detail and the ability to manage multiple priorities · Proactive, collaborative, and comfortable working within a remote outsourced team structure · Scope limited to triage, client outreach, renewal support, quoting assistance, SBR preparation, and CRM data hygiene · Clear escalation paths for complex billing issues, service quality concerns, or at-risk customer accounts · Adherence to Courser values, operational standards, and data-handling requirements

Why you’ll love working here

At Courser, we prioritize the personal and professional development of our employees. We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We foster a culture of innovation and encourage challenging the status quo. With teams located across the country, we leverage a wealth of knowledge and a collaborative spirit, eager to share and grow together.

Benefit Highlights

· Competitive benefits package, including medical, dental, vision, and life insurance · 401(k) company match · Flexible vacation time* · Paid sick time · 10 Holidays including your Birthday and a Floating Holiday! · Healthy Lifestyle reimbursement · Membership Subsidy · 40 Hours for Volunteer Time · Paid parental leave · Reimbursement for ongoing certifications

*Flexible vacation time after completing one full year of employment. For the first year of employment, full-time team members are provided 10 vacation days.

Physical Demands and ADA Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

· This is a largely sedentary role. The employee is frequently required to sit/stand for long periods and work on a computer. · The employee must be able to verbally communicate effectively with clients, employees and management to address questions and resolve issues. This involves talking, hearing, and understanding. · This position requires the regular use of a laptop computer and other office equipment. The employee must be able to operate a keyboard and other devices for extended periods. · The employee may be required to occasionally lift or move up to 10 pounds. · Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

Americans with Disabilities Act (ADA) Statement

Our company complies with the ADA and provides reasonable accommodations to qualified individuals with disabilities in all aspects of employment, including the application process, interviewing, and job performance. If you need a reasonable accommodation to perform the essential functions of the job, please contact us.

Equal Opportunity Employer

Courser is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.

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More about this job

Skills

Customer service
Communication skills
Sales
HubSpot
Attention to detail
Office equipment

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