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Added 2 mins ago
Diesel Mechanic
Republic Services
King Of Prussia, PA
POSITION SUMMARY: With direct supervision from a Lead Technician, Maintenance Supervisor or Maintenance Manager, a Maintenance Technician B performs repair and maintenance work on diesel…
Added 4 mins ago
Sr. Technical Program Manager
Sony Interactive Entertainment (SIE)
Madison, WI
As a Senior Technical Program Manager, you will lead the delivery of complex software programs across Commerce Services & Client Experiences within the PlayStation ecosystem. Working…
Added 11 mins ago
Operations Clerk
ALLIED SERVICES, LLC
Osage Beach, MO
Reports any safety or customer service related issues to supervisor or manager immediately.
Added 16 mins ago
C
Customer Engagement Manager
Coursedog
Remote, United States
- $120,000 to $140,000 USD / year
As a Customer Engagement Manager at Coursedog, you’ll turn our customers’ success into stories, references, and programs that help other institutions see what’s possible, while working…
Added 16 mins ago
C
Event and Partner Marketing Manager
Coursedog
Remote, United States
- $120,000 to $140,000 USD / year
As the Event and Partner Marketing Manager at Coursedog, you'll lead event strategy and execution across our full portfolio - from large tradeshows and user conferences to high-touch…
Added 17 mins ago
EC
Commercial Engineer and Codes & Standards Manager
Eaton Corporation
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- $146,000 to $215,000 USD / year
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Added 17 mins ago
MG66 Salaried Rep Profile
Acosta Group
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Provide in-store support to your team when necessary.
Added 17 mins ago
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Transportation Coordinator
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- $29.86 USD / hour
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Added 19 mins ago
Senior Corporate Security Field Investigator
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Added 24 mins ago
Digital Program Management Sr Manager
The Freeman Company
IL · NV · TX
We are seeking a Digital Program Management Senior Manager to lead how our Digital Commerce organization plans, governs, and delivers its portfolio of programs. Reporting to the VP, Digital…
Added 27 mins ago
Assistant Manager I
Dollar Tree
Brownstown, IN
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 32 mins ago
Groomer
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…well-being of the pets in our care and delivering a high level of customer satisfaction and customer service to pet parents. The Pet Stylist may be required to complete additional tasks as…
Added 32 mins ago
Groomer
Petco Animal Supplies Stores, Inc.
Robinson Township Pittsburgh, PA
…well-being of the pets in our care and delivering a high level of customer satisfaction and customer service to pet parents. The Pet Stylist may be required to complete additional tasks as…
Added 32 mins ago
Groomer
Petco Animal Supplies Stores, Inc.
Robinson Township Pittsburgh, PA
…well-being of the pets in our care and delivering a high level of customer satisfaction and customer service to pet parents. The Pet Stylist may be required to complete additional tasks as…
Added 38 mins ago
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Entry-level Lube Tech/Technician
VIOC
Murfreesboro, TN
- $16.75 USD / hour
Employee Assistance Program (EAP): Quick, free, and confidential well-being support for all areas of life, including personal and work relationships, family, mental health, and legal issues.
Added 38 mins ago
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Entry-level Lube Tech/Technician
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- $18 USD / hour
Employee Assistance Program (EAP): Quick, free, and confidential well-being support for all areas of life, including personal and work relationships, family, mental health, and legal issues.
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- $19.25 USD / hour
- Part-time
Employee Assistance Program (EAP): Quick, free, and confidential well-being support for all areas of life, including personal and work relationships, family, mental health, and legal issues.
Added 38 mins ago
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Assistant Manager
VIOC
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- $19.5 USD / hour
Employee Assistance Program (EAP): Quick, free, and confidential well-being support for all areas of life, including personal and work relationships, family, mental health, and legal issues.
Added 38 mins ago
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Assistant Manager
VIOC
Houston, TX
- $19.5 USD / hour
Employee Assistance Program (EAP): Quick, free, and confidential well-being support for all areas of life, including personal and work relationships, family, mental health, and legal issues.
Added 38 mins ago
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Entry-level Lube Tech/Technician
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- $19.25 USD / hour
Employee Assistance Program (EAP): Quick, free, and confidential well-being support for all areas of life, including personal and work relationships, family, mental health, and legal issues.
Added 38 mins ago
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Entry-level Lube Tech/Technician
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Added 38 mins ago
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Entry-level Lube Tech/Technician
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Employee Assistance Program (EAP): Quick, free, and confidential well-being support for all areas of life, including personal and work relationships, family, mental health, and legal issues.
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Entry-level Lube Tech/Technician
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- $15.25 USD / hour
Employee Assistance Program (EAP): Quick, free, and confidential well-being support for all areas of life, including personal and work relationships, family, mental health, and legal issues.
Added 38 mins ago
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Entry-level Lube Tech/Technician
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- $14 USD / hour
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Added 38 mins ago
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Entry-level Lube Tech/Technician
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Coursedog

Customer Engagement Manager

Remote, United States

$120,000 to $140,000 USD / year

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Job details

Pay: $120,000 to $140,000 USD / year
Posting language: English
Posted: Oct 22, 2026

Original job description

The Opportunity As a Customer Engagement Manager at Coursedog, you’ll turn our customers’ success into stories, references, and programs that help other institutions see what’s possible, while working closely with Sales, Product Marketing, Demand Generation, and Customer Experience. You’ll be responsible for building and running our customer advocacy program, managing our reference pool in Deeto, and bringing customer insight into the campaigns that drive adoption and expansion. You’ll balance relationship-building with program operations, making sure every ask of an advocate is well-timed and worth their effort. This role is well-suited for someone who builds trust easily, enjoys helping people tell their stories, and is motivated by showing how Coursedog helps colleges and universities serve students better. This position offers a competitive base salary between $110,000 - $120,000 based on experience and qualifications. The role also includes a performance-based variable compensation component, bringing total on-target earnings (OTE) to $120,000 - $140,000 when performance objectives are achieved. What You’ll Do

Build relationships with customers for case studies, testimonials, video stories, reviews, and press quotes, helping each advocate shape their topic, angle, and key messages
Guide advocates from first ask through approvals to final delivery, keeping the process simple and respectful of their time
Manage customer speakers for regional higher-ed conferences and the annual AcOps user conference, from session pitch through prep and day-of support
Own and administer Deeto, our customer engagement platform, including advocate profiles, requests, workflows, and reporting
Manage a current pool of referenceable customers segmented by product, institution type, SIS, and use case
Support Sales and Account Managers by matching them quickly with the right reference customers, tracking every request and outcome, and pacing asks so advocates aren’t overused
Partner with the Product Marketing Manager to run the customer advisory board
Collaborate with Demand Generation as a consultant, bringing customer insight, stories, and advocates to customer and partner campaigns
Shape messaging and CTAs for upsell, cross-sell, and lifecycle programs with Product Marketing and Account Management, recommending where customer proof can lift adoption of products customers already own
Analyze customer behavior, purchase history, and engagement data (open and click rates, retention, CSAT, product usage) to spot trends, refine messaging, and surface feedback patterns for Product Marketing
Deliver regular reporting on program performance, including advocate pipeline, reference requests filled, and campaign results
Improve how the program runs by using AI tools to streamline day-to-day work, consistently updating processes to drive efficiencies
Partner with CX on advocacy moments and recognition programs, stay active in the Coursedog customer community, and create short product overview videos and how-tos that help customers use more of Coursedog

What You’ll Bring

Proven track record of building, owning, and scaling customer advocacy, reference, or customer marketing programs at a B2B SaaS company
Demonstrated success recruiting customer speakers and getting them conference-ready, from session pitch through a confident day-of delivery
Strong writing and storytelling skills, with a track record of turning customer conversations into compelling case studies, testimonials, and video stories
Ability to juggle dozens of relationships, requests, and deadlines at once without letting quality or follow-through slip
Strong analytical skills, with the confidence to use engagement, retention, and usage data to make decisions and defend them
Expertise in customer advocacy platforms such as Deeto, including setting up workflows, managing advocate data, and reporting on results
Demonstrated ability to influence and align Sales, Account Management, Product Marketing, Demand Generation, and CX around shared customer goals
A collaborative, customer-first mindset and the judgment to protect advocates from over-asking, even when internal demand is high
Experience using AI tools to cut manual work out of your day and a drive to keep building faster, more efficient processes

Not sure if you should apply? Research shows that women and people from underrepresented backgrounds are less likely to apply unless they meet every qualification listed. At Coursedog, we’re focused on finding the best person for the role, and that person may come from a non-traditional background. We encourage you to apply even if you don’t meet every requirement - our evaluation focuses on your ability to thrive in this role and make an impact.

About Coursedog At Coursedog, our mission is simple but ambitious: to break down barriers to student success. Founded by former college students who were frustrated by outdated academic systems, Coursedog was built to empower higher ed administrators to deliver exceptional educational experiences and make it easier for students to achieve their goals. Since then, we’ve grown into a platform trusted by institutions across the country. Coursedog is the Intelligent Academic Operations Platform, empowering 400+ colleges and universities to better serve over 3.3 million students. Our platform brings together academic scheduling, curriculum and catalog management, assessment, and workflow automation - all designed to adapt to each institution’s unique needs and remove administrative roadblocks so educators can focus on helping students succeed. We’re a remote-first, fast-growing company and a Forbes Top 500 U.S. Startup Employer, with a culture that prioritizes engagement, ownership, and impact. If you’re excited about solving meaningful problems, working with thoughtful teammates, and improving education at scale, you’ll feel right at home at Coursedog. Working at Coursedog Healthcare, Dental & Vision We follow a fixed contribution model to promote equity and transparency. Every employee receives the same annual dollar amount to apply toward medical, dental, and vision coverage. This approach gives you the flexibility to choose the plan that best fits your needs, whether that is a base-level option or more comprehensive coverage.

Depending on the selected coverage level, the company covers:

Employee-only coverage: 99% to 65% of monthly premiums
Employee plus dependents: 77% to 50% of monthly premiums

We partner with Aetna and Guardian, and offer access to best-in-class wellness and support programs, including:

Spring Health (mental health support)
XP Health (vision benefits)
Carrot Fertility (family planning support)
One Medical (primary care)

We also support pre-tax savings through Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). Retirement Planning To support long-term financial health, we offer a Safe Harbor 401(k) plan from day one of employment. Coursedog provides a 4% employer match on your total compensation (subject to federal limits) each pay period for employees contributing to a tax-advantaged retirement account. Paid Time Off We trust our employees to manage their time responsibly. That’s why we offer an unlimited Paid Time Off policy - because flexibility and balance are critical for sustained excellence and personal well-being. Remote-First Since Inception We were built for distributed work. Our culture emphasizes flexibility over rigidity, outcomes over hours, and transparency over gatekeeping. We are committed to being a remote-first organization indefinitely, empowering you to work where and how you thrive best. Equity As a valued contributor to our collective success, you’ll participate in the upside. All employees are granted equity in the company aligned to your role and tenure. Equity grants are reviewed and adjusted with promotions to reflect your evolving impact. Paid Parental Leave Coursedog supports all parents regardless of gender, family structure, or how you became a parent. All parents receive up to 6 weeks of Paid Bonding Leave at 100% of base pay following the birth, adoption, or foster placement of a child. Birthing parents receive an additional 6 weeks of Paid Medical Recovery Leave at 100% of base pay to support physical recovery following childbirth - for a total of up to 12 weeks of fully paid leave.

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Skills

Sales
Customer experience
Customer insight
Relationship building
Reporting
SIS
CTAS
Recruitment
Analytical skills

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