Utility Billing Office Tech

Join a team that provides an essential public service to our community! Seeking a dependable, positive, and detail-oriented individual to join our office team. This position offers excellent benefits, a predictable Monday--Friday work schedule, and a convenient Sandy location. We are looking for someone who enjoys helping people, solving problems, and contributing to a professional, service-oriented work environment. Major Duties (list is not all-inclusive): - Answers phones and assists customers at the counter; responds to questions and complaints and explains rates, fees, and billing schedules. - Processes customer payments for sewer service, impact fees, permits, and other charges; records in-office and mailed payments in Caselle software. - Balances daily cash, check, credit card, and ACH transactions and scans checks for electronic deposit. - Assists customers with online payment services and researches billing questions, unpaid fees, penalties, returned payments, and credit balances. - Issues permits and coordinates inspections with District inspectors, contractors, and others. - Supports accounts payable by issuing purchase orders, matching invoices to purchase orders and shipping documents, assembling credit card support, mailing payments, and filing. - Assists management, inspectors, and other District employees; provides backup office support, including board meeting materials and minutes and assistance with Trustee elections. - Performs other duties as assigned. Qualifications, Skills, & Abilities: - High school diploma or equivalent required. - Proficiency Microsoft Word and Excel and Adobe acrobat required. Experience with Microsoft Access a plus. - Experience with Caselle software and Xpress Bill Pay online payment service preferred. - Communicate effectively and accurately, verbally and in writing. - Must be proactive and able to manage deadlines. - Demonstrate reliable attendance and a strong commitment to punctuality. - Final applicant will be required to pass a drug test and criminal background check. Working Conditions: - Office environment involving: sitting at computer, typing, use of 10-key, frequent movement from desk to reception counter. - Frequent interaction with customers and others in person and by telephone, including difficult customer situations; must remain calm and respectful. - Light physical effort in handling light weights; occasional lifting and moving up to 25 lbs. - Possible driving of a vehicle.