Manager, Risk Management - Atlanta, GA

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.

Role Overview

As the Risk Management Manager, you'll support the day-to-day operations of the Risk Management function while strengthening the processes, reporting, and controls that support the business. You'll manage claims and risk-related activities, analyze incident and claims data, support insurance and vendor compliance, and identify opportunities to create more efficient, consistent, and scalable workflows.

Risk Management Operations

• Manage key Risk Management activities, including claims administration, incident reporting, insurance processes, vendor compliance, and departmental reporting.
• Process and oversee monthly invoices related to Risk Management programs and services.
• Support acquisitions and dispositions by coordinating insurance and other Risk Management requirements.
• Partner with Operations, Legal, Accounting, Procurement, and other teams to address risk-related matters and ensure consistent processes.
• Provide guidance to associates and business partners on Risk Management requirements, processes, and documentation.

Claims Management

• Manage third-party claims, including vendor damage and resident insurance-related matters, from initial reporting through resolution and recovery.
• Coordinate with insurance carriers, adjusters, vendors, residents, and internal stakeholders to facilitate timely claim resolution.
• Coordinate liability releases and maintain complete supporting documentation.
• Review incident information, scopes of work, claim documentation, and supporting records for accuracy and completeness.
• Maintain organized claims records and proactively monitor open matters to drive resolution and recovery.

Process Improvement

• Evaluate Risk Management processes to identify opportunities to simplify workflows, reduce manual work, and improve consistency.
• Develop standardized processes, templates, tools, and documentation that make Risk Management activities easier to manage and scale.
• Identify opportunities to automate recurring tasks and improve how information moves between Risk Management and business partners.
• Partner with internal teams to improve systems and workflows supporting incident reporting, claims, insurance administration, and vendor compliance.
• Establish controls and checkpoints that improve data quality, documentation, and accountability.
• Identify bottlenecks and transition manual or individual-dependent activities into documented, repeatable processes.
• Lead or support projects that improve the efficiency and effectiveness of the Risk Management function.

Reporting & Analytics

• Prepare recurring claims, incident, liability program, and other Risk Management reports for internal and external stakeholders.
• Maintain and monitor claims and incident data to support accurate, reliable reporting.
• Analyze data to identify trends, recurring issues, potential loss drivers, and opportunities to reduce risk.
• Translate Risk Management data into clear, actionable insights for department leadership and business partners.
• Identify opportunities to improve the quality, accessibility, and usefulness of Risk Management reporting.

Qualifications

• Bachelor’s degree in risk management, insurance, business administration, finance, or a related field, or equivalent professional experience.
• 5+ years of relevant experience in risk management, insurance, claims, or a related field, with demonstrated responsibility for managing operational processes and competing priorities.
• Experience managing claims and working with insurance carriers, adjusters, vendors, and internal business partners preferred.
• Demonstrated experience evaluating workflows and implementing process improvements that increase efficiency, consistency, and accountability.
• Strong analytical and problem-solving skills, with experience using data and reporting to identify trends, risks, and opportunities for improvement.
• Strong organizational skills and attention to detail, with the ability to manage multiple projects and ongoing operational responsibilities simultaneously.
• Strong written and verbal communication skills, with the ability to collaborate effectively across departments and organizational levels.
• Experience with process documentation, reporting, data management, and operational controls.
• Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, Word, and Outlook.
• Multifamily or real estate industry experience preferred.
• Project management, workflow automation, or formal process-improvement experience strongly preferred.

About Cortland

Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio.

Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people.

Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email Careers@cortland.com

Cortland is a drug-free workplace.

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When you apply to a job on this site, the personal data contained in your application will be collected by Cortland (“Controller”), which is located at 3424 Peachtree RD NE Suite 300 Atlanta, GA and can be contacted by emailing careers@cortland.com because Controller wishes to evaluate your candidacy for employment at Controller. Your personal data was either obtained from publicly available sources (e.g. LinkedIn) or provided to Controller by someone who referred you for potential employment. Controller’s data protection officer is Greg Shultz, who can be contacted at Greg.Shultz@cortland.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

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Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.