Jobs in the United States

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Added 5 mins ago
Medical Support Assistant
Veterans Affairs, Veterans Health Administration
Omaha, NE
Added 5 mins ago
Information Technology Manager
CACI International
Omaha, NE
CACI is seeking a cleared Information Technology Manager with experience in cyber security and Amazon Web Services. Partial telework may be acceptable with access to a CACI location or…
Added 5 mins ago
Senior Software Test Engineer
CACI International
Omaha, NE
This opportunity provides advanced software development support to a major United States strategic command, contributing to capabilities that underpin national‑level strategic deterrence…
Added 5 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Omaha, NE
- $152,000 to $222,000 USD / year
…program owner for 8+ platform functions (data products, platform support, predictive models, emerging technology, user-facing applications, and fleet data), managing the dependencies…
Added 5 mins ago
Senior UI Software Engineer
CACI International
Omaha, NE
This opportunity provides advanced software development support to a major United States strategic command, contributing to capabilities that underpin national‑level strategic deterrence…
Added 5 mins ago
Software Test Engineer
CACI International
Omaha, NE
This opportunity provides advanced software development support to a major United States strategic command, contributing to capabilities that underpin national‑level strategic deterrence…
Added 5 mins ago
C
Java Full Stack Engineer with Spring boot/AWS Experience
Cognizant
Lincoln, NE
- $86,000 to $99,000 USD / year
Provide technical leadership on cloud-native architectures, microservices, and event-driven solutions to support scalable and secure platforms.
Added 5 mins ago
C
Java Full Stack Engineer with Spring boot/AWS Experience
Cognizant
Lincoln, NE
- $86,000 to $99,000 USD / year
Provide technical leadership on cloud-native architectures, microservices, and event-driven solutions to support scalable and secure platforms.
Added 5 mins ago
Portal Administrator
Maximus
Lincoln, NE
Support the development of web-based applications, including online customer service platforms.
Added 5 mins ago
EG
Product Manager, Team Digital Products
Eliassen Group
Lincoln, NE
- $50 to $55 USD / hour
…solving, serving as the primary point of contact when teams need support, encounter issues, or want to introduce new capabilities. The ideal candidate is confident, proactive, and…
Added 56 mins ago
Program Director - Connect2Recovery *Internal Only*
Riverside Community Care
Greater Boston, MA
…processes, and the program’s overall financial management to support fiscal accountability, compliance, and…
Added 57 mins ago
Supervisor Admissions & Registration-ED. 3p-11:30pm & every 3rd weekend
Beth Israel Lahey Health
Burlington, MA
Responds to problems as they occur and assists the Director/Manager in identifying barriers to performance. Serves as a resource and support to team members.
Added 57 mins ago
Senior Financial Analyst Operations, Fiscal Analysis & Analytics
Boston University
Boston, MA
…responsible for each. Monitor project software systems (PM Web, CAMMs) and prepare bi-weekly reports of requested projects for subSPACE meetings. Verify funding of projects on contract…
Added 57 mins ago
Accounts Payable Accountant
State of Massachusetts
Boston, MA
Added 57 mins ago
CIAM Full Stack Engineer
Manulife
Boston, MA
This role helps build and support secure, seamless Customer Identity & Access Management (CIAM) experiences across Manulife’s digital channels. You will develop customer-facing applications…
Added 57 mins ago
EG
Product Manager, Team Digital Products
Eliassen Group
Boston, MA
- $50 to $55 USD / hour
…solving, serving as the primary point of contact when teams need support, encounter issues, or want to introduce new capabilities. The ideal candidate is confident, proactive, and…
Added 1 hour ago
Marketing Operations Specialist
Cognex Corporation
Natick, MA
We are looking for a Senior Marketing Operations Specialist to join our web marketing team to help centrally manage our marketing tools and technologies that help drive awareness of…
Added 1 hour ago
EG
Product Manager, Team Digital Products
Eliassen Group
Columbia, SC
- $50 to $55 USD / hour
…solving, serving as the primary point of contact when teams need support, encounter issues, or want to introduce new capabilities. The ideal candidate is confident, proactive, and…
Added 1 hour ago
SYSTEMS ENGINEER
City of New York
Brooklyn, NY
…Human Capital Management (HCM), Information Technology (IT), Support Services, and Geographic Information Systems (GIS). The Office of the COO is focused on implementing agency initiatives…
Added 1 hour ago
IT Software Engineer III
Idaho Division of Human Resources
Boise, ID
…collaboratively supports the systems, agencies, and program groups that support Idaho’s K-20 public education system. Software Engineer III’s provide leadership in the design, evaluation,…
Added 1 hour ago
EG
Product Manager, Team Digital Products
Eliassen Group
Boise, ID
- $50 to $55 USD / hour
…solving, serving as the primary point of contact when teams need support, encounter issues, or want to introduce new capabilities. The ideal candidate is confident, proactive, and…
Added 1 hour ago
Software Developer
Qtec, Inc
Huntsville, AL
Added 1 hour ago
EG
Product Manager, Team Digital Products
Eliassen Group
Montgomery, AL
- $50 to $55 USD / hour
…solving, serving as the primary point of contact when teams need support, encounter issues, or want to introduce new capabilities. The ideal candidate is confident, proactive, and…
Added 1 hour ago
Senior Vice President, Eagle Developer/D
The Bank of New York Mellon
Boston, MA
We are seeking an experienced Senior Eagle Developer / Eagle Data Vault Specialist with 10+ years of hands-on experience in Eagle product modules and Data Vault solutions. The role is…
Added 1 hour ago
Systems Administrator - Kiteworks
SitusAMC
Jefferson City, MO
…responsible for the implementation, administration, and ongoing support of the organization's server and platform infrastructure. This individual is an experienced administrator on the…

Corning

D&IT Coordinator, Service Desk

Painted Post, NY, United States

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Job details

Experience: 2-5 years of experience in a Help Desk, Service Desk, or Technical Support environment.
Posting language: English
Posted: Nov 6, 2026

Original job description

Requisition Number: 79382

The company built on breakthroughs. Join us.

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward.

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.

Come break through with us.

Corning’s businesses are ever-evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, automotive, and solar markets. We are changing the world with:

Trusted products that accelerate drug discovery, development, and delivery to save lives
Damage-resistant cover glass to enhance the devices that keep us connected
Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light
Precision glass for advanced displays to deliver richer experiences
Auto glass and ceramics to drive cleaner, safer, and smarter transportation
Solar polysilicon, wafers, and innovative photovoltaic modules, enabling low-cost solar energy solutions

Role Purpose

This role provides technical assistance and support for requests and issues related to computer systems, software, hardware, IT services, and mobile devices. Support is delivered through various contact channels including phone, chat, walk-up, and web-based ticket submissions. The role is responsible for triaging, troubleshooting, resolving, escalating, and appropriately referring end-user inquiries and technical issues. The individual will take ownership of the customer experience, providing timely and effective support while ensuring customer expectations are met or exceeded.

Key Responsibilities

Follows all Corning policies and documented processes including Incident Management, Request Fulfillment and Knowledge Management.
Utilizes Knowledge Base (KB) articles to provide effective and timely analysis, troubleshooting and accurate resolution/routing of incidents and requests.
Recommend improvements to KB articles to improve accuracy, clarity and execution
Provide prompt, clear and ongoing communication with leaders and end users to manage expectations.
Interact with vendor technical support to ensure effective resolution of 3rd party services.
Post service messages & relay updates to internal business groups.
Actively maintain Assignment Group tickets and assigned tickets according to processes and within established SLAs using Service tracking ticketing system. This includes the timely update of tickets to track all troubleshooting performed and communications with users, vendors and other IT teams.
Assist with queue management, when assigned, to route tickets and manage workload across the team.
Participation as a team member in specialist roles such as Bar3000, mobile, software, etc. as needed.
Provide feedback to drive continuous service improvement and prevent reoccurring issues within our environment
Other duties as assigned.

Education Requirements

Associate degree preferred, or equivalent experience.

Work Experience

2-5 years of experience in a Help Desk, Service Desk, or Technical Support environment.

Required Skills

Time management. Ability to meet and keep a schedule. Ability to multitask, complete tasks and meet deadlines in a fast-paced environment
Customer service experience, preferably in a call center environment
Strong work ethic with an attention to detail and a positive attitude
Self-starter, able to work in team environment and motivate others
Strong technical abilities, including knowledge and skill with computers and mobile devices
Strong organization, and planning skills, with ability to handle changing priorities
Interpersonal skills, empathy and patience, able to communicate clearly and influence
Must be able to read, understand and apply written instructions in English

Desired Technical Skills

Experience troubleshooting Microsoft Windows operating systems and desktop issues
Experience supporting Microsoft 365 applications, including Outlook, Teams, Word, Excel, PowerPoint, and SharePoint
Experience troubleshooting Outlook email and calendar issues
Experience supporting macOS devices
Experience with Active Directory account administration and management
Experience supporting iPhone and Android mobile devices
Experience with VPN and remote access solutions
Experience supporting Citrix and virtual desktop environments
Experience with endpoint security tools
Experience using remote support tools
Experience supporting Chrome, Edge, and other web browsers
Familiarity with Microsoft Azure (IaaS)
Experience installing, configuring, and troubleshooting enterprise software
Experience supporting Webex or similar collaboration tools
Experience using ServiceNow or similar ticketing systems
Knowledge of ITIL and ITSM best practices
Strong documentation and knowledge management skills
Experience with Cisco Finesse or similar contact center applications

This position does not support immigration sponsorship.

The range for this position is $48,691.00 - $66,951.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.

A job that shapes a life.

Corning offers you the total package.

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.
Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at accommodations@corning.com.

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