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Maintainability Engineer
Actalent
Greensboro, NC
…maintenance, predictive, preventive, corrective, diagnostics, and software download areas. Organize work with Brands and uptime stakeholders to document customer needs (product targets).…
Added just now
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Electrical Engineer
Actalent
Melville, NY
- $100,000 to $125,000 USD / year
Coordinate the operation, maintenance, and repair of equipment and systems using computer-assisted engineering and design software and tools.
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Packaging Engineer
Actalent
East Hanover, NJ
- $43.26 to $45 USD / hour
…equipment, design for transit, and product lifecycle management…
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Mechanical Engineer
Actalent
Whippany, NJ
…designing and analyzing components and assemblies for aerospace applications, ensuring reliable performance in demanding environments. You will create robust product designs, perform…
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Electronics Engineer
Actalent
Melbourne, FL
- $70 to $85 USD / hour
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Test Rngineer
Actalent
Merritt Island, FL
- $36 to $43 USD / hour
…focuses on the integration and testing of satellite hardware and software components, ensuring that systems meet performance and quality standards, identifying functional issues, and…
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Mechanical Design Engineer
Actalent
Raleigh, NC
Utilize FLOEFD or similar thermal simulation software when applicable.
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Associate Project Coordinator, CPS
FTCRUMAD Fortrea Clinical Research Unit Inc.
Remote, United States
- $20 to $27 USD / hour
Ability to access and use a variety of computer software developed both in-house and off-the-shelf.
Added just now
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Wire Harness/ Bench Build Technician
Actalent
Warren, MI
- $28 to $35 USD / hour
…advanced electrical and infotainment test benches used for software integration and validation of automotive systems. This role focuses on building new and retrofit electrical test benches,…
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URGENTLY HIRING: Pharmaceutical R&D Scientist I
Actalent
Columbus, OH
- $24 USD / hour
Experience with data acquisition software is desirable.
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URGENTLY HIRING: R&D Chemist I
Actalent
Columbus, OH
- $24 USD / hour
Experience with data acquisition software is desirable.
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Electrical Engineer
Actalent
Nunica, MI
- $55 to $60 USD / hour
Write software requirements and interface with software engineers to develop control strategy.
Added 1 min ago
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Civil Professional Engineer (PE)
GPAC
Phoenix, AZ
- $90,000 to $110,000 USD / year
Oversee and participate in the preparation of technical reports, specifications, and permit applications.
Added 1 min ago
Drafter
Actalent
Fond du Lac, WI
Proficiency with AutoCAD or comparable CAD software, with the ability to create and modify 2D technical drawings.
Added 1 min ago
Senior Software & AI Engineer
Abbott Laboratories
Sylmar, CA
Integrate AI and machine learning models into production-grade software applications.
Added 1 min ago
Mobile Application Developer
Computer Task Group, Inc
Jersey City, NJ
CTG is seeking to fill a Mobile Application Developer position for our client.
Added 1 min ago
Clinical Specialist CRM - Burbank / Sherman Oaks
MDU Medtronic USA Inc
Remote, United States
…managing inventory and equipment resources, maintaining programmer software, and assisting with daily coverage logistics to meet customer and business…
Added 1 min ago
Acima Store Manager - Bilingual Preferred
Acima
TULSA, OK
Proficiency in Microsoft Office Suite and other relevant software applications
Added 1 min ago
RH
Contract Management Specialist
RUSS HADICK & ASSOCIATES INC
Loveland, OH
- $28 to $35 USD / hour
Experience working with digital billing applications, enterprise resource planning (ERP) software, or construction management platforms.
Added 1 min ago
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Relationship Banker - Colonie
Arrow Bank NA
Albany, NY
- $21.25 to $24.5 USD / hour
> Proficiency in Microsoft Office applications (Word, Outlook, Excel) and ability to effectively learn and utilize department specific systems and software
Added 1 min ago
PC
Social Media Manager
Premier Community Supports LLC
Medford, OR
- $24 to $35 USD / hour
Added 2 mins ago
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Senior Director, Software Engineering - Slack Application Architecture and Systems
Salesforce, Inc.
Remote, United States
- $218,400 to $401,400 USD / year
You have experience with Electron native desktop applications.
Added 2 mins ago
TN
iOS Engineering Intern
The New York Times
NY
- $40 USD / hour
…community, and continuous improvement. We are product-focused software engineers who care deeply about our work and code quality. We value learning, trust, and fun. Check out some of our…
Added 2 mins ago
TN
Full-Stack Engineering Intern
The New York Times
NY
- $40 USD / hour
…community, and continuous improvement. We are product-focused software engineers who care deeply about our work and code quality. We value learning, trust, and fun. Check out some of our…
Added 2 mins ago
TN
Frontend Engineering Intern
The New York Times
NY
- $40 USD / hour
…community, and continuous improvement. We are product-focused software engineers who care deeply about our work and code quality. We value learning, trust, and fun. Check out some of our…

Corning

D&IT Coordinator, Service Desk

Painted Post, NY, United States

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Job details

Experience: 2-5 years of experience in a Help Desk, Service Desk, or Technical Support environment.
Posting language: English
Posted: Nov 6, 2026

Original job description

Requisition Number: 79382

The company built on breakthroughs. Join us.

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward.

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.

Come break through with us.

Corning’s businesses are ever-evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, automotive, and solar markets. We are changing the world with:

Trusted products that accelerate drug discovery, development, and delivery to save lives
Damage-resistant cover glass to enhance the devices that keep us connected
Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light
Precision glass for advanced displays to deliver richer experiences
Auto glass and ceramics to drive cleaner, safer, and smarter transportation
Solar polysilicon, wafers, and innovative photovoltaic modules, enabling low-cost solar energy solutions

Role Purpose

This role provides technical assistance and support for requests and issues related to computer systems, software, hardware, IT services, and mobile devices. Support is delivered through various contact channels including phone, chat, walk-up, and web-based ticket submissions. The role is responsible for triaging, troubleshooting, resolving, escalating, and appropriately referring end-user inquiries and technical issues. The individual will take ownership of the customer experience, providing timely and effective support while ensuring customer expectations are met or exceeded.

Key Responsibilities

Follows all Corning policies and documented processes including Incident Management, Request Fulfillment and Knowledge Management.
Utilizes Knowledge Base (KB) articles to provide effective and timely analysis, troubleshooting and accurate resolution/routing of incidents and requests.
Recommend improvements to KB articles to improve accuracy, clarity and execution
Provide prompt, clear and ongoing communication with leaders and end users to manage expectations.
Interact with vendor technical support to ensure effective resolution of 3rd party services.
Post service messages & relay updates to internal business groups.
Actively maintain Assignment Group tickets and assigned tickets according to processes and within established SLAs using Service tracking ticketing system. This includes the timely update of tickets to track all troubleshooting performed and communications with users, vendors and other IT teams.
Assist with queue management, when assigned, to route tickets and manage workload across the team.
Participation as a team member in specialist roles such as Bar3000, mobile, software, etc. as needed.
Provide feedback to drive continuous service improvement and prevent reoccurring issues within our environment
Other duties as assigned.

Education Requirements

Associate degree preferred, or equivalent experience.

Work Experience

2-5 years of experience in a Help Desk, Service Desk, or Technical Support environment.

Required Skills

Time management. Ability to meet and keep a schedule. Ability to multitask, complete tasks and meet deadlines in a fast-paced environment
Customer service experience, preferably in a call center environment
Strong work ethic with an attention to detail and a positive attitude
Self-starter, able to work in team environment and motivate others
Strong technical abilities, including knowledge and skill with computers and mobile devices
Strong organization, and planning skills, with ability to handle changing priorities
Interpersonal skills, empathy and patience, able to communicate clearly and influence
Must be able to read, understand and apply written instructions in English

Desired Technical Skills

Experience troubleshooting Microsoft Windows operating systems and desktop issues
Experience supporting Microsoft 365 applications, including Outlook, Teams, Word, Excel, PowerPoint, and SharePoint
Experience troubleshooting Outlook email and calendar issues
Experience supporting macOS devices
Experience with Active Directory account administration and management
Experience supporting iPhone and Android mobile devices
Experience with VPN and remote access solutions
Experience supporting Citrix and virtual desktop environments
Experience with endpoint security tools
Experience using remote support tools
Experience supporting Chrome, Edge, and other web browsers
Familiarity with Microsoft Azure (IaaS)
Experience installing, configuring, and troubleshooting enterprise software
Experience supporting Webex or similar collaboration tools
Experience using ServiceNow or similar ticketing systems
Knowledge of ITIL and ITSM best practices
Strong documentation and knowledge management skills
Experience with Cisco Finesse or similar contact center applications

This position does not support immigration sponsorship.

The range for this position is $48,691.00 - $66,951.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.

A job that shapes a life.

Corning offers you the total package.

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.
Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at accommodations@corning.com.

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