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Added 1 min ago
Aftermarket Account Manager
Lafayette, IN · Irving, TX
…accounts across Aftersales, Quality & Reliability, Support Operations & Aftermarket, and Commissioning Support. The Aftersales Account Manager is a key member of the Data Center Customer…
Added 1 min ago
Retail Assistant Store Manager - 0388
Gold Brokers Pawn
Baltimore, MD
We are seeking an Assistant Store Manager with a minimum of six (6+) months of management/3rd key experience. Assistant Store Managers are accountable for the day-to-day operations of the…
Added 2 mins ago
Manager, Project Management (West Alton)
UEC Ameren Missouri
St. Louis, MO
Ameren Missouri has been providing electric and gas service for more than 100 years, and our electric rates are among the lowest in the nation. Ameren Missouri's mission is to power the…
Added 2 mins ago
Manager, Project Controls (Project Controls Manager) (West Alton)
UEC Ameren Missouri
St. Louis, MO
· Oversee the project risk process through the Project Risk Manager and ensure contingency is tied to quantified risk exposure.
Added 2 mins ago
Supervisor IS
Clean Harbors
Sumter, SC
…by planning, leading, organizing, and coordinating the daily operations of the service line crew. This includes responsibility for the proper operation of equipment, driving operational…
Added 2 mins ago
Manager, Technical Project / Program Management – SmartStart Mayan Automation
Applied Materials
Austin, TX · Austin
The SPG Mayan Automation – Engineering Manager leads Mayan-based automation initiatives supporting tool installation and the warranty phase, working in close partnership with SPG BU…
Added 3 mins ago
District Manager - Arkansas, Oklahoma
BP Products N.A. Inc.
Remote, United States
The District Manager builds and sustains a high‑performing leadership team by setting clear expectations and driving excellence across all areas of the business, including operations,…
Added 3 mins ago
Night Operations Department Supervisor
Lowes
Harrisonburg, VA
The Department Supervisor Night Operations is responsible for these activities during the overnight shift during which this manager is often the only key carrying manager in the building
Added 4 mins ago
Practice Manager
AEG Vision
Fond Du Lac, WI
The Practice Manager leads through people, process, service, technology, and business execution. This includes supporting patient flow, reinforcing service expectations, coaching team…
Added 5 mins ago
FF
Part-Time Sales Lead - Famous Footwear
Famous Footwear
MERRIMACK, NH
- Part-time
Ace Retail Operations: You’ll know the ins-and-outs of your store like the back of your hand and enjoy putting in the work so it runs like a tightly laced sneaker– from pricing to…
Added 5 mins ago
RU
Technical Customer Support Manager
Randstad USA
Plano, TX
- $160,000 to $190,000 USD / year
The Production Support Manager would be responsible for leading regional field production support across the Dallas-Fort Worth area, Austin, and the East Coast. Reporting to the US…
Added 5 mins ago
CI
SAP Basis Consultant III
C5MI Insight
Remote, United States
- $110,000 to $130,000 USD / year
Works with OS and DB Administrators to optimize system performance to ensure efficient operations.
Added 5 mins ago
RU
Technical Customer Production Manager
Randstad USA
Austin, TX
- $160,000 to $190,000 USD / year
The Production Support Manager would be responsible for leading regional field production support across the Dallas-Fort Worth area, Austin, and the East Coast. Reporting to the US…
Added 5 mins ago
RU
Technical Customer Support Manager
Randstad USA
Irvine, CA
- $160,000 to $190,000 USD / year
The Production Support Manager would be responsible for leading regional field production support across the West Coast and AZ. Reporting to the US Operations Manager, this role oversees…
Added 6 mins ago
IT Service Manager
Cornell University
United States
As part of Student Services Information Technologies (SSIT), the IT Service Manager is critical in managing customer relationships for a diverse customer portfolio across enterprise…
Added 6 mins ago
TH
Business Office Manager (Long-Term Care)
Transitions Healthcare Washington PA
Washington, PA
- $55,000 to $65,000 USD / year
Transitions Healthcare Washington PA is seeking an experienced, detail-oriented Business Office Manager to join our leadership team. If you're passionate about financial accuracy,…
Added 7 mins ago
Senior Manager, Service Parts Operations
Ricoh
United States
Responsible for managing all spare parts inventory processes and procedures related to direct field service activities. Works across functions, teams and systems to ensure inventory is…
Added 7 mins ago
Retail Assistant Manager
FedEx Office
Hollywood, FL
…supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick-up and delivery, shipping and quality control…
Added 7 mins ago
Retail Assistant Manager
FedEx Office
Baton Rouge, LA
…supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick-up and delivery, shipping and quality control…
Added 7 mins ago
Retail Assistant Manager
FedEx Office
Miami, FL
…supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick-up and delivery, shipping and quality control…
Added 8 mins ago
Water Education Center Program and Facility Supervisor
Central Arizona Project
Phoenix, AZ
Support front-of-house operations, including visitor flow, visitor safety, wayfinding, and general customer service.
Added 10 mins ago
Senior Software Engineer
Grainger Businesses
LAKE FOREST, IL · CHICAGO, IL
W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more…
Added 10 mins ago
Customer Service Representative Retail
Default Brand
Gilbert, AZ
The Customer Service Representative is the front-line ambassador for Ashley, responsible for delivering exceptional customer service and creating positive experiences for every customer.…
Added 10 mins ago
WS
(USA) Store Manager - Supercenter
Wal-Mart Stores Texas, LL
Anna, TX
- $110,000 to $170,000 USD / year
…Academy training format and maintaining a high level ofcustomer service within the facility serving as a visible operations champion in the Academy program for example welcoming and…
Added 10 mins ago
WS
(USA) Store Manager - Supercenter
Wal-Mart Stores East, LP
MI
- $110,000 to $170,000 USD / year
…Academy training format and maintaining a high level ofcustomer service within the facility serving as a visible operations champion in the Academy program for example welcoming and…

Cornell University

IT Service Manager

United States

$110,656.00 - $135,246.00

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Job details

Pay: $110,656.00 - $135,246.00
Posting language: English
Posted: Nov 5, 2026

Original job description

Student & Campus Life (SCL) inspires transformation in all Cornell students on their journey of individual, academic and personal evolution. Our division is comprised of leading student affairs experts who support our campus on pressing student life matters including public service, health, wellbeing, connection and belonging, residential living, food services, sports, recreation, career services, and student activities and organizations including sorority and fraternity life. We provide support and services to roughly 25,000 undergraduate, graduate, and professional students on multiple campuses in the U.S. and abroad.

Student Service Information Technologies (SSIT) provides IT support to a number of divisions, including SCL, and allows numerous operations to run effectively while using hundreds of different IT systems. SSIT is comprised of five different service teams: Client/Desktop Services, Infrastructure Services, Business Applications & Development, IT Service Management, and Business Application Services. As part of Student Services Information Technologies (SSIT), the IT Service Manager is critical in managing customer relationships for a diverse customer portfolio across enterprise businesses and student support departments that help ensure technology engagements, application systems and IT operations are fulfilling customer needs. The IT Service Manager will develop detailed project plans, estimate project resource requirements, and prioritize multiple and simultaneous activities through exercising appropriate stakeholder management across assigned functional areas. The IT Service Manager will obtain, analyze, specify, and validate the business needs of IT projects which includes interviewing stakeholders as well as gathering and compiling user requirements in order to convey necessary information to development/technical teams throughout the project lifecycle.

Success Factors A successful IT Service Manager will show initiative and apply proven analytical, and problem-solving skills to ensure that project deliverables are met according to specifications on time and within budget. Utilizing excellent communication skills and a customer service orientation, will develop key relationships with a variety of stakeholders, including collaborating effectively with a variety of other technical experts, to ensure ongoing success. Other likely indicators of success in the position include juggling and effectively prioritizing multiple competing priorities in a high-pressure, team-oriented environment as well as adapting to and learning new technologies.

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

Required Qualifications:

Bachelor’s degree in related fields such as business administration, computer science, accounting, or management information systems and at least 5 years related work experience or an equivalent combination or education and experience.
Proven experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products.
Demonstrated project management skills.
Excellent written and oral communication skills, including the ability to communicate ideas in both technical and user-friendly language.
Ability to conduct research into systems issues and products as required.
Proven experience connecting inclusion, belonging and wellbeing practices to business goals.

Preferred Qualifications:

Additional education and/or experience including Project Management Professional (PMP) certification.
Coursework and certification in project management methodology, including a familiarity with the Project Management Book of Knowledge (PMBOK).

University Job Title:

Info Tech Area Mgr II

Job Family:

Information Technology

Level:

Pay Rate Type:

Salary

Pay Range:

$110,656.00 - $135,246.00

Remote Option Availability:

Hybrid

Company:

Endowed

Contact Name:

Caleb Yu

Contact Email:

ry274@cornell.edu

Job Titles and Pay Ranges:

Non-Union Positions Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

Prior relevant work or industry experience
Education level to the extent education is relevant to the position
Unique applicable skills
Academic Discipline

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator.

Union Positions The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates.

Current Employees:

If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell.

Online Submission Guidelines:

Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by “dragging and dropping” them into the dropbox or by using the “upload” icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.

Employment Assistance:

For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email mycareer@cornell.edu.

If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell Office of Civil Rights at voice (607) 255-2242, or email at accommodations@cornell.edu.

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing mycareer@cornell.edu.

Notice to Applicants:

Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.

EEO Statement:

Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “... any person ... any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

2026-11-05

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