Housing Contracts & Assignments Coordinator

AboutThe The Office of Housing and Residential Life staff are committed to providing a residential experience of the highest quality for each of our residents. This includes providing a safe, comfortable, diverse, and purposeful living and learning environment aligned with the University's values and learning goals. Through partnerships with university faculty and staff, HRL staff foster students' personal growth, critical thinking, intellectual engagement, and social responsibility that is designed to educate, challenge and develop our students. Pillars of our Residential Experience include Belonging at Cornell, Social Responsibility, Academic Empowerment, Culture of Care, and Navigating Transitions. The OpportunityAs the Housing Contracts & Assignments Coordinator, you will play a vital role in managing housinglogisticsand delivering outstanding customer service across Cornell's residential system.You'llcollaborate with colleagues across campus to ensure students are matched with housing that supports their academic success, personal well-being, and sense of belonging. You will directly contribute to advancing these values through thoughtful,equitablehousing processes and responsive student support. What You Will DoOccupancy & Housing Coordination * Coordinateroom assignments for approximately 9,200 beds, including placements, room changes, cancellations, and emergency housing * Support housing applications, selection processes, and waitlists with clarity, efficiency, and fairness * Process housing billing and ensureaccuratefinancial adjustments * Guide students and families through housing policies, exemptions, andspecial circumstances * Partner with Student Disability Services to implement accommodations * Serve as a primary point of contact for students, families, and campus partners * Deliver excellent customer service across multiple channels (in-person, phone, email, chat)Operations & Systems * Maintainaccuratedata in the housing management system (StarRez) * Ensure housing licenses are issued, signed, and clearly understood * Support student communications about housing processes and timelines * Collaborate on marketing initiatives to promote Cornell's residential experienceTraining, Policy & Compliance * Contribute to training programs on housing systems and operations * Support development of inclusive,equitablehousing policies * Ensure compliance with institutional policies and federal/state regulations (ADA, FERPA, etc.) * Stay informed on best practices and emerging trendsAdditional Responsibilities * Assistwith key campus events such as opening, closing, and commencement * Serve on committees and contribute to special projects * Complete required university trainings * Provide occasional evening or weekend support during peak periods What We Need A cover letter and resume outlining your interest and how your experience and goals align with the potential for mutual success in the role arerequired * Associate'sdegree with 2 to 4 years of administrative/office experience in higher education or an equivalent combination of education and experience. * Experience addressing customer service needs through various avenues, including phone, email, live chat, and in-person interactions. * Ability to work independently, efficiently, and effectively as part of a team on projects and assignments. * Experience building collaborative partnerships with various stakeholders. * Experience working with inclusion, belonging, and wellbeing programs. * Proficiencywith Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.), database management tools, Zoom, and other web-based platforms. * Ability to occasionally work nights and Weekends (e.g., Opening, Family Weekend, commencement, trainings, etc.). It Would Be a Bonus if You Have Any of the Following * Previousexperience supportin