SUMMARY:
This position is responsible for the overall operation of an on-site hotel laundry operation. This role includes the responsibility for associate performance, customer relations, financial management, safety and administrative compliance.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- The daily operations of a laundry facility in the processing and delivery of linens.
- Manages the development and training of the staff in efficiently producing a high-quality product. Fiscal management of the costs and expenses for the operation. The ability to forecast expenses and the planning, preparation, and execution of budgets.
- Handles all human resources issues such as training, regulatory compliance, staffing, payroll and benefit administration for the entire staff.
- Direct liaison with the on-site client; producing, reporting, feedback and customer relations Production of accurate billing practices for services provided. Production of weekly reporting for Operations, Key Indicators, Payroll, and Human Resource Functions.
- Must be able to read and interpret a P&L statement. Oversee regulatory compliance for all required agencies.
- Must be knowledgeable of State, OSHA and applicable local requirements Liaison for all customer departments,
- Linen Review Committees, and Operations Committees within the property as necessary.
- Direct cost control and knowledge of contracts when dealing with vendors.
- Overseas the daily monitoring of payroll and labor costs.
- Facilitates the engineering upkeep and preventative maintenance of operations and engineering equipment if applicable.
- Develops action plans and development plans for associates, assuring their growth and success.
QUALIFICATIONS:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill and/or ability required. Knowledge or production methods of scheduling, staffing, and monitoring efficiencies Knowledge of or the ability to learn the functions of laundry equipment and basic washroom chemistry
- The ability to communicate effectively in written format and oral presentations The ability to multi-task and establish priorities
- The ability to maintain and demonstrate organization in a changing environment Exhibits initiative, sense of urgency, responsibility, flexibility, and leadership Possess a thorough knowledge of contract administration and office procedures Ability to use experience of a working environment to meet established goals and objectives.
- Minimum of 2 years combined operations and/or management experience required.
Physical Requirements:
- Must be able to traverse and inspect all areas of work site this may include walking, climbing, reaching, bending, or stretching.
- Must be able to lift up to 15 pounds at a time.
- Exposure to characteristic noise and warm temperatures of laundry environment.
- Must be on-call to address delays, emergencies, and other issues at the jobsite.
- Prolonged periods sitting, standing, and working on a computer or laundry equipment.
EDUCATION:
- BS/BA in Business Management or its equivalent preferred.
- A minimum of two years operations and/or management experience, preferably laundry operations with large scale plants in management or commercial field.
- Spanish language skills a plus.
COMPUTER SKILLS:
- Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook.