Customer Service Representative (CSR)

SoCal Volleyball Club is seeking a friendly, organized, and service-oriented Customer Service Representative (CSR) to serve as the first point of contact for our families, athletes in house. This role is essential in ensuring clear communication, smooth operations, and a positive experience for everyone involved in our club.

Key Responsibilities

• Serve as the primary point of contact for parents and athletes in person
• Provide accurate information regarding programs, tryouts, clinics, tournaments, and club policies
• Assist with registration, payments, and account management
• Support coaches and leadership with administrative tasks
• Address questions and concerns professionally; escalate issues when appropriate
• Perform light facility upkeep and cleaning as needed
• Assist with apparel sales and merchandise management
• Help foster a welcoming, organized, and positive club environment

Qualifications

Required:

• Prior customer service and/or administrative experience preferred
• Strong communication and interpersonal skills
• Highly organized with exceptional attention to detail
• Proficient in email, spreadsheets, and online registration platforms
• Ability to multitask in a fast-paced environment
• Strong problem-solving skills
• Ability to lift and push up to 25 lbs
• Friendly, professional, and solution-oriented demeanor
• Must be at least 18 years old
• Availability to work evenings and weekends