Jobs in the United States

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Added 2 mins ago
IT Quality Senior Analyst - Assistant Vice President
Citi
IRVING, TX · JACKSONVILLE, FL · Irving, TX · Jacksonville, FL · Irving · Jacksonville
Added 9 mins ago
Vice President, Global Channel Partnerships
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Remote, United States
An outstanding talent recruiter, coach and developer who builds high-performing, collaborative teams.
Added 10 mins ago
Lead Software Engineer
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Sandy, UT
By 12 months: The team ships predictably with measurably fewer production defects, and every developer has a clear growth path.
Added 12 mins ago
Senior Database, Programming, and Visualization Analyst - JETARS
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Offutt AFB, NE
Added 15 mins ago
Associate Business Development Representative
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Remote, United States
Added 15 mins ago
Regulatory Affairs Manager - IVD
CorDx
San Diego, CA
Added 15 mins ago
IT Support Engineer
CorDx
Alpharetta, GA
Added 22 mins ago
Business Development Manager, Agentic Commerce
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San Francisco, CA
…enterprise go-to-market, with meaningful experience in AI, developer platforms, commerce, fintech, or…
Added 23 mins ago
Digital Program Management Sr Manager
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Added 48 mins ago
AM
Vice President, Global Channel Partnerships
AIRS Medical Inc
Remote, United States
- $150,000 to $250,000 USD / year
An outstanding talent recruiter, coach and developer who builds high-performing, collaborative teams.
Added 49 mins ago
CC
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- $20 to $30 USD / hour
Added 49 mins ago
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- $20 to $30 USD / hour
Added 49 mins ago
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- $20 to $30 USD / hour
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Registered Behavior Technician (RBT) / Behavior Technician
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Hillsborough, NJ
- $20 to $30 USD / hour
Added 50 mins ago
Senior Construction Manager
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Added 52 mins ago
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CorDx

IT Support Engineer

Alpharetta, GA, United States

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Job details

Posting language: English
Posted: Dec 10, 2024

Original job description

About Us

CorDx, a multi-national biotech organization, focused on pushing the limits of innovation and supply in global health. With over 2000 employees across the world serving millions of users in over 100 countries, CorDx delivers rapid testing and point-of-care medical device solutions used in the detection of infectious disease such as COVID-19, pregnancy, drug abuse, biomarkers and more. CorDx is at the cutting edge of technology, artificial intelligence, and data science with the goal of delivering diagnostic solutions to some of the most critical questions in healthcare.

The IT Support Engineer will be responsible for providing technical support and assistance to computer systems, hardware, software, and networks. Their responsibilities include but are not limited to troubleshooting, issue tracking, escalation, documentation, customer support and reporting.

Responsibilities

1. Technical Support and Troubleshooting Provide daily technical support, resolving hardware, software, and application issues. Track and document support requests, escalating when necessary.
2. Device Management and Maintenance Install, configure, and maintain all company IT devices (e.g., computers, printers, mobile devices) to ensure smooth operation and extended lifespan.
3. User Account and Access Management Manage employee accounts, including creation, permission assignment, and deactivation, ensuring access control aligns with security policies to protect company data.
4. Software Installation and Update Management Oversee the distribution, updating, and compliance of software, ensuring all applications are secure and meet company standards.
5. Network Support and Security Protection Monitor network security and stability (e.g., Wi-Fi, VPN), implementing firewalls and intrusion detection to prevent unauthorized access.
6. Email Security and Anti-Phishing Measures Set up email security protections against phishing and spam attacks. Educate employees on safe email practices to reduce data breach risks.
7. Data Backup and Recovery Conduct regular data backups and enable quick recovery in the event of device failures or data loss to ensure business continuity.
8. Information Security Compliance and Training Ensure devices and systems meet security and compliance standards. Provide IT security training to employees to raise awareness of data protection practices.
9. Support IT Projects and Technology Deployment Assist in IT project implementation, including system upgrades and new technology rollouts, ensuring projects are completed successfully.
10. Documentation and Reporting Document technical support, device status, and security incidents. Regularly analyze and recommend improvements to enhance IT service quality.
Bachelor’s degree in information technology or computer science.
Proven work experience as a technical support engineer.
Knowledge of web services, API, and IP-based protocols.
Industry knowledge and/or experience relating to AI
Knowledge of computer hardware and networking systems.
Good time management skills.
Good interpersonal skills.
Ability to troubleshoot complex hardware and software issues.
Excellent written and verbal communication skills.
Medical Insurance
Retirement Plan
Paid Time-Off
Opportunities for professional development and career advancement

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