Procedures Documentation Analyst

Procedures Documentation Analyst

(Jobs in Columbia, SC)

Requirement id 159540

Job title Analyst

Job location in Columbia, SC

Skills required Quality Analyst, State Government Experience., Data Mapping, Procedures Documentation

Open Date 12-Nov-2026

Close Date

Job type Contract

Duration 12 Months

Compensation DOE

Status requirement ---

Job interview type ---

Email Recruiter:coolsoft

Job Description Analyst: Quality Analyst, State Government Experience., Data Mapping, Procedures Documentation

Start date :12/4/2026

End Date :12 Months from projected start date

Submission deadline : November 19th, 2026, 5:00 PM EST

Client Info : SCHOUSING

Note:

• Interview Process: 1 Round of Onsite Interviews
• Work Location: Fully Onsite
• Candidate location: Candidate must be a CURRENT SC resident. No relocation allowed.

Description:

This position will report to the Project Management Office Manager and will be the lead in performing data mapping and quality assurance for the final stages of a software implementation within an internal business program area. Position will interface with the project manager, project sponsor, vendor and internal project staff. Will be responsible for recording problems and opening helpdesk tickets on the software vendor ticketing system. Will look for any areas where modifications or changes could be made to the software to meet or substantially improve the program area functionality. This position will assist the internal staff using the product in mapping a complex spreadsheet to the software data fields for the business functions and looking for opportunities to make improvements in internal processes and procedures as well as opportunities to improve the consumer satisfaction within the program area. This position will also work with

subject matter experts with the program area to identify pain points within the software that may need to be addressed by modifications. This position will be working with software vendor and internal staff to recommend improvements to business processes, procedures and software functionality.

Daily Duties / Responsibilities:

• Business Process – Software mapping
• Business Process Review, Propose business Process and procedure

improvements

• Enterprise Software Review, Quality Assurance analysis
• Working with staff on resolving pain points with enterprise software functionality, daily reporting and tracking of help desk tickets
• Propose enterprise Software Improvements and modifications
• Liaison between agency project manager, software vendor, agency program area

staff

• provide Presentations, documentation, correspondence, reports for use as

software change orders and/or statements of work for modifications to software

• Provide documentation and training for any recommended changes to business

processes

Required Skills (rank in order of

Importance):

• 6+ Years of Experience as a Quality Analyst
• 3+ Years of State Government Experience
• 3+ Years of Experience with Emphasys
• 3+ Years of Experience with HDS
• 6+ Years of Experience with Data

Mapping

• 6+ Years of Experience with

Business Process Testing &

Improvement

• 6+ Years of Experience with

Process & Procedure

Documentation

• 6+ Years of Experience with creating Statements of Work, Change Orders, AND Software Modification Requests

Preferred Skills (rank in order of Importance):

• Experience with End User Support Additional Skills
• Oral and written communication skills
• Interpersonal, consultative, presentation & Facilitation skills
• Analytical thinking and problem solving
• Detail oriented, accurate and Organized
• Knowledge of business structure
• Stakeholder analysis and reporting
• problem solving and attention to detail
• customer service and assessing customer support needs
• teamwork
• ability to learn new software/hardware and troubleshooting
• organization and documentation
• asset management
• identifying process improvements
• prioritizing and scheduling
• time man

Call502-379-4456 Ext 100for more details. Please provide Requirement id: 159540 while calling.

EOE Protected Veterans/Disability