Jira Equivalent Support Customer Service Consultant

Jira Equivalent Support Customer Service Consultant

(Jobs in Richmond, VA)

Requirement id 159344

Job title Consultant

Job location in Richmond, VA

Skills required Microsoft 365, Strong Communication Skills, Service Now Expertise, Jira Equivalent Support Customer Service

Open Date 16-Oct-2026

Close Date

Job type Contract

Duration 6 Months

Compensation DOE

Status requirement ---

Job interview type ---

Email Recruiter:coolsoft

Job Description Consultant: Microsoft 365, Strong Communication Skills, Service Now Expertise, Jira Equivalent Support Customer Service

Start date : 11/2/2026

End Date : 04/30/2027

Submission deadline : 10/20/2026

Client Info : VITA

Note:

• Hybrid
• Both Phone and In Person

Description:

Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed.

Pls note: The mgr will conduct an initial PHONE (or Web) interview but they will also require a follow up IN PERSON interview for those they are interested in pursuing before making a final decision. If selected, does your candidate agree to this arrangement?

• ABOUT THE ROLE

We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.

The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.

The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.

Call502-379-4456 Ext 100for more details. Please provide Requirement id: 159344 while calling.

EOE Protected Veterans/Disability