Dashboards Troubleshooting IP Connectivity Telecommunications Specialist

Dashboards Troubleshooting IP Connectivity Telecommunications Specialist

(Jobs in

Requirement id 159452

Job title Specialist

Job location in Raleigh, NC

Skills required NG911 System, Dashboards, Troubleshooting, IP Connectivity Telecommunications

Open Date 30-Oct-2026

Close Date

Job type Contract

Duration 4 Months

Compensation DOE

Status requirement ---

Job interview type ---

Email Recruiter:coolsoft

Job Description Specialist: NG911 System, Dashboards, Troubleshooting, IP Connectivity Telecommunications

Start date : 11/16/2026

End Date : 03/31/2027

Submission deadline : 11/05/2026

Client Info : NCDIT

Note:

• Onsite
• In Person Only

Description:

**THIS IS A TEMP TO PERM POSITION. After the initial contract engagement, the manager would like to hire the contractor full time. The salary for the full-time position is $60,000.00 per year. NCDIT is not able to offer sponsorship for the full-time role. Only candidates available to work full time without sponsorship will be considered for this position.

**This is an onsite position.

Seeking NMAC Tier I Network Technician

North Carolina 911 Board

Location: 3900 Wake Forest Road, Raleigh, North Carolina

Work Arrangement: 100% On-Site – No Remote or Hybrid Work

Schedule: Night Shift – 24/7 Operations Environment

Employment Type: Four-Month Contract-to-Hire

• Position Overview

The North Carolina 911 Boards Network Monitoring and Assistance Center (NMAC) is a 24-hour, 7-day-a-week statewide operations center responsible for monitoring and coordinating technical support for North Carolinas Next Generation 911 (NG911) system.

The NMAC serves as a central point of contact for Public Safety Answering Points (PSAPs), telecommunications providers, and technology vendors throughout North Carolina. Our mission is to help maintain the availability, reliability, and operational readiness of critical 911 services.

We are seeking a dependable, detail-oriented, and technically capable Tier I Network Technician to join our overnight operations team. This position serves as a frontline technical support resource, receiving and documenting service issues, monitoring system notifications, coordinating incident response, and ensuring timely communication with affected 911 centers and technical support partners.

Although the position carries a Network Technician title, the primary responsibilities involve technical monitoring, incident management, customer support, and coordination rather than direct network configuration or administration.

• Essential Duties and Responsibilities
• Network and System Monitoring

Monitor statewide NG911 network and system dashboards for alarms, alerts, outages, and potential service disruptions.

Identify and document abnormal conditions involving network connectivity, 911 call handling equipment, and associated services.

Review monitoring notifications and follow established procedures for incident identification, reporting, and escalation.

Maintain awareness of ongoing technical incidents and service conditions affecting North Carolinas 911 centers.

Assist with tracking service restoration and confirming that reported issues have been appropriately addressed.

• Technical Support and Incident Management

Serve as a primary point of contact for incoming calls and technical support requests from 911 communications centers across North Carolina.

Gather detailed information from PSAP personnel regarding reported technical problems, equipment malfunctions, call processing issues, and service interruptions.

Create, update, and maintain accurate incident records using the NMACs Salesforce case management platform.

Document troubleshooting activities, vendor responses, incident timelines, and resolution information.

Assign incident priorities based on established severity classifications and operational impact.

Escalate critical or unresolved incidents to Tier II personnel, technical vendors, or appropriate management.

Follow established Standard Operating Guidelines (SOGs) to ensure consistent handling of reported incidents.

• Ve

Call502-379-4456 Ext 100for more details. Please provide Requirement id: 159452 while calling.

EOE Protected Veterans/Disability