Lead Coordinator - Suwanee

Overview

Coolray is currently seeking a Water Coordinator to join our team of creative, energetic, and dedicated employees who are committed to delivering an exceptional customer service experience every day. Our Water Coordinator plays an essential role in our team and is often one of the first points of contact our customers have with Coolray. This position is responsible for scheduling customer appointments, ensuring daily schedules are properly managed, making confirmation calls, and processing various types of paperwork.

The ideal candidate is highly organized, detail-oriented, able to multitask, and thrives in a fast-paced environment. Strong communication skills and a commitment to providing excellent customer service are essential for success in this role.

Join the Coolray team and be part of a company dedicated to delivering outstanding service to our customers!

What’s In It For Me?

• Market Value Compensation
• Robust PTO Plan
• Health, Vision and Dental plans for you and your family to choose from
• 401K Retirement Plan with company match up to 30%
• Life Insurance, Short-Term and Long-Term Disability
• Special Program Options: FSA, EAP, Legal Services, and Identity Theft
• Continuous Training for your Professional Development
• Working in a dynamic, collaborative, and fun environment

Responsibilities

What Will I Do?

• Schedule sales appointments for all locations via phone and email
• Create purchase orders for equipment and coordinate delivery as needed
• Call customers to confirm sales appointments
• Ensure sales appointments are filled each day by continuously reviewing the schedule and maintaining flexible client lists
• Reassign and reschedule sales appointments as needed to drive revenue generation
• Coordinate with vendors and subcontractors on scheduling changes
• Provide field support with paperwork processing as needed
• Work with Outside Sales Consultants to address scheduling bottlenecks or issues

Qualifications

Do I have What it Takes?

• High School Diploma or GED
• 2+ years experience in Office Administration, Appointment Scheduling or Dispatch
• Excellent organizational skills
• Advanced Microsoft Excel skills
• Experience with Service Titan a plus
• Ability to balance multiple priorities at one time
• Experience working with customers and providing outstanding service
• Flexibility with evening and weekend work hours as needed