Jobs in the United States

25+ jobs

Save this search

Added just now
Account Manager
Baker Petrolite LLC
United States
As an Account Manager, you will play a key role in supporting customer accounts, executing chemical program performance, and enabling commercial success. You will help strengthen account…
Added 1 min ago
Audio Architecture Engineering Program Manager
Apple
Cupertino, CA · San Diego, CA
We are looking for an experienced, technically driven Audio Architecture Engineering Program Manager within Hardware Program Management to lead cross-functional coordination and alignment…
Added 1 min ago
CAD Engineering Program Manager
Apple
Austin, TX · Cupertino, CA
Apple's Hardware Technology Engineering Program Management Team is looking for an inventive, high-energy Engineering Program Manager (EPM) to support the Silicon Engineering CAD…
Added 1 min ago
SH
ECM Care Manager, Behavioral Health
SAC Health
San Bernardino, CA
- $32.77 to $44.25 USD / hour
As a member of the Care Management Team, the ECM Care Manager, Behavioral Health (ECMCMBH) is responsible for the clinical coordination of moderate to high-risk patients, such as, but not…
Added 1 min ago
Assistant Nurse Manager, Patient Care - Operating Room Cardiac Surgery/ Thoracic Transplant
Northwell
Manhasset, NY
This position is eligible for either a $10,000 Student Loan Repayment Plan or $10,000 Relocation and Retention Bonus Program!
Added 2 mins ago
Program Manager
Chenega Corporation
San Antonio, TX
The Program Manager - Subject Matter Expert RF serves as a senior advisor to AFRL/RFGW for the establishment, growth, and execution of urgent Offensive Cyber Operations (OCO) capabilities,…
Added 2 mins ago
Program Manager
Chenega Corporation
Pensacola, FL
Serve as the contractor’s authorized Program Manager with full authority to act for Articus Solutions, and accountable for performance of all work required by the Performance Work Statement…
Added 2 mins ago
Security Operations Analyst
Chenega Corporation
UNAVAILABLE, VA
…with large business capabilities due to our shared-services Program Management Office (PMO) structure. Through our ISO 9001:2015 certification, we can accomplish the full range of contract…
Added 2 mins ago
WI
Senior Manager, Program Management
Walmart Inc.
Bentonville, AR
- $80,000 to $155,000 USD / year
Experience in asset management, program management, business strategy, process improvement, compliance, or technology implementation.
Added 2 mins ago
WI
(USA) Senior Product Manager - Fulfillment
Walmart Inc.
United States
- $117,000 to $234,000 USD / year
We are seeking a Senior Product Manager to lead the development and scaling of critical capabilities that power the global eCommerce fulfillment experience across Walmart and Sam’s Club in…
Added 2 mins ago
WI
(USA) Staff, Product Manager
Walmart Inc.
United States
- $143,000 to $286,000 USD / year
Walmart is seeking a Staff Product Manager to lead strategy and execution for a complex product or closely related product set. This role requires deep customer and technical insight to…
Added 2 mins ago
16323 - Programmer Analyst 6 - Senior IBM Master Data Management(MDM) & Integration Developer
Smith Johnson Tech
Lansing, MI
Execute full software development life cycle (SDLC) including experience in gathering requirements. and writing functional/technical specifications for complex projects.
Added 2 mins ago
Systems Engineer
Chenega Corporation
UNAVAILABLE, VA
…with large business capabilities due to our shared-services Program Management Office (PMO) structure. Through our ISO 9001:2015 certification, we can accomplish the full range of contract…
Added 2 mins ago
Senior Operations Lead
Chenega Corporation
UNAVAILABLE, VA
…with large business capabilities due to our shared-services Program Management Office (PMO) structure. Through our ISO 9001:2015 certification, we can accomplish the full range of contract…
Added 2 mins ago
Senior Operations Lead
Chenega Corporation
UNAVAILABLE, VA
…with large business capabilities due to our shared-services Program Management Office (PMO) structure. Through our ISO 9001:2015 certification, we can accomplish the full range of contract…
Added 2 mins ago
Systems Engineer
Chenega Corporation
UNAVAILABLE, VA
…with large business capabilities due to our shared-services Program Management Office (PMO) structure. Through our ISO 9001:2015 certification, we can accomplish the full range of contract…
Added 2 mins ago
Security Operations Manager
Chenega Corporation
UNAVAILABLE, VA
…with large business capabilities due to our shared-services Program Management Office (PMO) structure. Through our ISO 9001:2015 certification, we can accomplish the full range of contract…
Added 2 mins ago
Customer Support Specialist
Chenega Corporation
UNAVAILABLE, VA
The Customer Support Specialist provides on-site Tier 1 technical customer support for Google Public Sector’s (GPS) sovereign and classified cloud environments within the USG2 Department of…
Added 2 mins ago
Customer Support Specialist
Chenega Corporation
UNAVAILABLE, VA
The Customer Support Specialist provides on-site Tier 1 technical customer support for Google Public Sector’s (GPS) sovereign and classified cloud environments within the USG1 Intelligence…
Added 2 mins ago
C3BM Principal Systems Analyst
Chenega Corporation
Huntsville, AL
…be part of the Command, Control, Communications, and Battle Management (C3BM) systems engineering efforts to include engaging in Command, Control, Battle Management, and Communications…
Added 2 mins ago
Technical Services General Manager
Crystal Clean
Richmond, CA
The Technical Services General Manager is a senior operational and technical leader responsible for overseeing technical service lines, including field execution, regulatory compliance,…
Added 3 mins ago
TL
Senior Product Manager- Messaging Solutions
TransUnion LLC
Reston, VA · Chicago, IL · NY · Crum Lynne, PA · Boca Raton, FL
- $112,500 to $187,500 USD / year
The Senior Product Manager, Messaging Solutions will lead customer-facing product work across enterprise messaging services, translating customer needs and technical requirements into…
Added 3 mins ago
TL
Client Value Executive - Financial Services, Contact Center Solutions
TransUnion LLC
Remote, United States
- $75,750 to $126,250 USD / year
Strong client relationship, negotiation, presentation, and project management skills, with the ability to communicate complex technical concepts effectively.
Added 3 mins ago
Manager, Programmatic Partnerships
Clear Channel Outdoor LLC
NY
…evolve our offerings across the RTB + automated ecosystem. The Manager, Programmatic Partnerships is responsible for maintaining key platform and channel partnerships that support our…
Added 3 mins ago
Associate Director, Power Systems Engineering
Scout Clean Energy
Boulder, CO
…Commissioning, and QA/QC professionals, and will serve as the primary technical interface between Preconstruction, Construction, Interconnection, Asset Management & Operations, Utilities,…

Convey (formerly Message Broadcast)

Technical Support Specialist

Detroit, MI, United States

$28 USD / hour

Apply About employer

Applications open in a new tab.

Job details

Pay: $28 USD / hour
Posting language: English
Posted: Nov 2, 2026

Original job description

About the Role

We are hiring a Tier 1 Technical Support Specialist to join our North American support team. You will help customers use and troubleshoot home energy management products, mobile applications, connected hardware, and supported smart home devices.

Customers will contact you by phone, email, and in-app chat. Some will need help getting started; others will have a device that will not connect or information that is missing from their app. Your job is to understand the problem, work through the appropriate steps, and explain what happens next.

You will report to the Unified Tier 1 Manager and work with technical specialists and utility partner contacts when an issue requires additional help.

Schedule

Our support hours are 8 AM to 8 PM ET, Monday through Friday, and 9 AM to 6 PM ET on Saturday. This role’s regular schedule includes a required Saturday shift, helping ensure our customers receive reliable technical support throughout the week. You’ll have a weekday off to balance your schedule. Weekday shifts are staggered within support hours to maintain coverage.

What You Will Do

Respond to customer questions through phone, email, and in-app chat.
Guide customers through account access, app setup, hardware installation steps, and everyday product use.
Troubleshoot device pairing, account-to-device binding, connectivity, and missing or delayed data.
Help customers connect and use supported smart home devices within documented support boundaries.
Use Zendesk and internal support tools to review account, device, and utility program information.
Document the reported problem, relevant errors, troubleshooting completed, results, and next steps.
Resolve issues using approved procedures and knowledge articles. Recognize when further investigation or utility partner action is required.
Prepare escalations with customer impact, timing, device and app details, and supporting evidence.
Keep customers informed, follow through on commitments, and maintain clear ownership of assigned cases.
Flag recurring problems and gaps in support documentation.
Meet established expectations for response times, case quality, customer satisfaction, and follow-up.
Complete product training and contribute useful troubleshooting findings to the team’s knowledge base.

Required Qualifications

At least one year of customer-facing technical support experience, or equivalent practical experience troubleshooting technology with customers.
Experience helping customers troubleshoot mobile apps, connected devices, or consumer hardware.
A working understanding of home Wi-Fi, Bluetooth, device pairing, and common connectivity problems.
Clear spoken and written English, with the ability to explain technical steps in everyday language.
A methodical approach to troubleshooting: ask relevant questions, verify details, test possible causes, and record the results.
Experience using a ticketing system and maintaining accurate case notes.
The ability to manage several open cases, prioritize work, and follow up without repeated reminders.
Patience when working with end users or people who are unfamiliar with technology.
Sound judgment about when to continue troubleshooting and when to ask for help.
Careful handling of customer information and adherence to access and privacy procedures.

Preferred Qualifications

Experience with Zendesk, particularly in an environment supporting multiple brands or customer programs.
Experience supporting smart home devices, energy monitoring equipment, thermostats, or other connected home products.
Familiarity with both iOS and Android troubleshooting.
Experience supporting utility customers or working with utility program requirements.
Familiarity with Jira or another system used to track technical escalations and product defects.
Experience using device status information, logs, or internal portals during troubleshooting.
Experience working with colleagues across regions and handing off cases between teams.

What Success Looks Like

You can guide customers through common issues, document your work clearly, and recognize when a problem needs additional expertise. Customers understand their next steps and are satisfied with the effort provided, and colleagues receiving an escalation have enough information to continue the investigation.

US-BASED ROLES ONLY - BENEFITS

Fully covered Medical, Dental, and Vision coverage for employees
Cost share for dependents
401(K) plan with company match
Fully covered STD/LTD
Employee Assistance Program (EAP)
Paid Maternity Leave
12 weeks of paid parental leave for birthing parent
Paid Paternity Leave
Flexible PTO policy - We trust employees to manage their time effectively and take time off as needed to maintain a healthy work-life balance. Discretionary time off is unlimited, subject to manager approval and business needs.
12 paid holidays throughout the year, including winter recess for all employees between December 25th-January 1st
On-site gym available for free use in Denver, CO for employees based in the Denver area

Convey (formerly Message Broadcast) is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Apply About employer

More about this job

Skills

Technical support
Troubleshoot
Zendesk
Troubleshooting
Documentation
Customer service
Monitor equipment
Jira
Work as a team

Report this job