Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
KC
Capital Project Manager II - Engineer
King County
Seattle, WA
- $49.29 to $62.48 USD / hour
…pool of qualified candidates to fill future Capital Project Manager II career service, term-litmited-temporary, OR special duty assignment vacancies within the Parks Division over the next…
Added 1 min ago
KC
Administrative Specialist II
King County
Seattle, WA · Kent, WA
- $29.96 to $37.97 USD / hour
Department of Public Health Seattle & King County is seeking to hire one Career Service Administrative Specialist II to join our vibrant and diverse team at Jail Health Services! The…
Added 1 min ago
H
Euless Market - Overnight Perishables Rep - Part time
HEB
Euless, TX
- Part-time
…well-stocked and well-maintained department while providing superior customer service. You will prepare, package, and merchandise fresh product on a daily basis, while maintaining all…
Added 1 min ago
NE
PACE COMMUNITY SERVICES RN LEAD
NORTH EAST MEDICAL SERVICES
San Francisco, CA
- $74.52 to $86.08 USD / hour
· Monitors the quality of customer service delivered by the community nursing team, identifies improvement opportunities, and implements training.
Added 1 min ago
HI
Point Designs: Administrative Assistant IV
Hanger, Inc.
Broomfield, CO
- $34 to $45 USD / hour
…solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide.…
Added 1 min ago
Ice Rink Client Service Manager
SPS North America
NY
Strong hospitality and customer service mindset.
Added 1 min ago
Registered Nurse (RN) - FT Days | Thousand Oaks Rehab
PAM Health Rehabilitation Hospital of Thousand Oaks
San Antonio, TX
…committed to providing high-quality patient care and outstanding customer service, coupled with the loyalty and dedication of highly trained staff, to be the most trusted source for…
Added 3 mins ago
Retail Sales Supervisor, Sandro, South Coast Plaza, Costa Mesa, California
SMCP NORTH AMERICA (US, CANADA)
Costa Mesa, CA
…example, delivering inspirational, authentic, and personalized service. Your passion for fashion and customer care will shine through as you style clients from head to toe, guiding them…
Added 4 mins ago
Assistant Manager II
Family Dollar
Fairhaven, MA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 4 mins ago
Assistant Manager I
Family Dollar
Pottstown, PA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 4 mins ago
Assistant Manager I
Family Dollar
Newark, DE
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 4 mins ago
Assistant Manager I
Family Dollar
Long Beach, CA
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Added 4 mins ago
Assistant Manager I
Family Dollar
Ocala, FL
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 4 mins ago
Sr Director Product Management - Provider Experience & Solutions
Dexcom
San Diego
You embed modern product practice - continuous discovery, empowered cross-functional teams, and decisions grounded in customer evidence rather than opinion.
Added 4 mins ago
Manager Purchasing
Dexcom
Mesa
You will report to the Sr Manager Planning and provide strategic leadership for the Purchasing organization.
Added 4 mins ago
Manager Maintenance
CONA Services
Silver Spring, MD
The Maintenance Manager is responsible for all aspects of the Maintenance Department. This includes managing a program that ensures all assets including production equipment, support…
Added 5 mins ago
NP
Program Manager (Critical Infrastructure Service)
National Power, LLC
Atlanta, GA
- $125,000 to $140,000 USD / year
National Power, LLC is seeking a Program Manager to join our growing team! Reporting to the Senior Director of the Broadband Services Division, the Program Manager will oversee all aspects…
Added 5 mins ago
NP
Program Manager (Critical Infrastructure Service)
National Power, LLC
Pittsburg, PA
- $125,000 to $140,000 USD / year
National Power, LLC is seeking a Program Manager to join our growing team! Reporting to the Senior Director of the Broadband Services Division, the Program Manager will oversee all aspects…
Added 5 mins ago
NP
Program Manager (Critical Infrastructure Service)
National Power, LLC
Philadelphia, PA
- $125,000 to $140,000 USD / year
National Power, LLC is seeking a Program Manager to join our growing team! Reporting to the Senior Director of the Broadband Services Division, the Program Manager will oversee all aspects…
Added 5 mins ago
NP
Program Manager (Critical Infrastructure Service)
National Power, LLC
Washington, DC
- $125,000 to $140,000 USD / year
National Power, LLC is seeking a Program Manager to join our growing team! Reporting to the Senior Director of the Broadband Services Division, the Program Manager will oversee all aspects…
Added 5 mins ago
NP
Program Manager (Critical Infrastructure Service)
National Power, LLC
Roanoke, VA
- $125,000 to $140,000 USD / year
National Power, LLC is seeking a Program Manager to join our growing team! Reporting to the Senior Director of the Broadband Services Division, the Program Manager will oversee all aspects…
Added 5 mins ago
NP
Program Manager (Critical Infrastructure Service)
National Power, LLC
Boston, MA
- $125,000 to $140,000 USD / year
National Power, LLC is seeking a Program Manager to join our growing team! Reporting to the Senior Director of the Broadband Services Division, the Program Manager will oversee all aspects…
Added 5 mins ago
NP
Program Manager (Critical Infrastructure Service)
National Power, LLC
Springfield, MA
- $125,000 to $140,000 USD / year
National Power, LLC is seeking a Program Manager to join our growing team! Reporting to the Senior Director of the Broadband Services Division, the Program Manager will oversee all aspects…
Added 5 mins ago
NP
Program Manager (Critical Infrastructure Service)
National Power, LLC
Columbus, OH
- $125,000 to $140,000 USD / year
National Power, LLC is seeking a Program Manager to join our growing team! Reporting to the Director of the Managed Services Division, the Program Manager will oversee all aspects of a…
Added 5 mins ago
NP
Program Manager (Critical Infrastructure Service)
National Power, LLC
Washington, DC
- $125,000 to $140,000 USD / year
National Power, LLC is seeking a Program Manager to join our growing team! Reporting to the Director of the Managed Services Division, the Program Manager will oversee all aspects of a…

Convey (formerly Message Broadcast)

Technical Support Specialist

Detroit, MI, United States

$28 USD / hour

Apply About employer

Applications open in a new tab.

Job details

Pay: $28 USD / hour
Posting language: English
Posted: Nov 2, 2026

Original job description

About the Role

We are hiring a Tier 1 Technical Support Specialist to join our North American support team. You will help customers use and troubleshoot home energy management products, mobile applications, connected hardware, and supported smart home devices.

Customers will contact you by phone, email, and in-app chat. Some will need help getting started; others will have a device that will not connect or information that is missing from their app. Your job is to understand the problem, work through the appropriate steps, and explain what happens next.

You will report to the Unified Tier 1 Manager and work with technical specialists and utility partner contacts when an issue requires additional help.

Schedule

Our support hours are 8 AM to 8 PM ET, Monday through Friday, and 9 AM to 6 PM ET on Saturday. This role’s regular schedule includes a required Saturday shift, helping ensure our customers receive reliable technical support throughout the week. You’ll have a weekday off to balance your schedule. Weekday shifts are staggered within support hours to maintain coverage.

What You Will Do

Respond to customer questions through phone, email, and in-app chat.
Guide customers through account access, app setup, hardware installation steps, and everyday product use.
Troubleshoot device pairing, account-to-device binding, connectivity, and missing or delayed data.
Help customers connect and use supported smart home devices within documented support boundaries.
Use Zendesk and internal support tools to review account, device, and utility program information.
Document the reported problem, relevant errors, troubleshooting completed, results, and next steps.
Resolve issues using approved procedures and knowledge articles. Recognize when further investigation or utility partner action is required.
Prepare escalations with customer impact, timing, device and app details, and supporting evidence.
Keep customers informed, follow through on commitments, and maintain clear ownership of assigned cases.
Flag recurring problems and gaps in support documentation.
Meet established expectations for response times, case quality, customer satisfaction, and follow-up.
Complete product training and contribute useful troubleshooting findings to the team’s knowledge base.

Required Qualifications

At least one year of customer-facing technical support experience, or equivalent practical experience troubleshooting technology with customers.
Experience helping customers troubleshoot mobile apps, connected devices, or consumer hardware.
A working understanding of home Wi-Fi, Bluetooth, device pairing, and common connectivity problems.
Clear spoken and written English, with the ability to explain technical steps in everyday language.
A methodical approach to troubleshooting: ask relevant questions, verify details, test possible causes, and record the results.
Experience using a ticketing system and maintaining accurate case notes.
The ability to manage several open cases, prioritize work, and follow up without repeated reminders.
Patience when working with end users or people who are unfamiliar with technology.
Sound judgment about when to continue troubleshooting and when to ask for help.
Careful handling of customer information and adherence to access and privacy procedures.

Preferred Qualifications

Experience with Zendesk, particularly in an environment supporting multiple brands or customer programs.
Experience supporting smart home devices, energy monitoring equipment, thermostats, or other connected home products.
Familiarity with both iOS and Android troubleshooting.
Experience supporting utility customers or working with utility program requirements.
Familiarity with Jira or another system used to track technical escalations and product defects.
Experience using device status information, logs, or internal portals during troubleshooting.
Experience working with colleagues across regions and handing off cases between teams.

What Success Looks Like

You can guide customers through common issues, document your work clearly, and recognize when a problem needs additional expertise. Customers understand their next steps and are satisfied with the effort provided, and colleagues receiving an escalation have enough information to continue the investigation.

US-BASED ROLES ONLY - BENEFITS

Fully covered Medical, Dental, and Vision coverage for employees
Cost share for dependents
401(K) plan with company match
Fully covered STD/LTD
Employee Assistance Program (EAP)
Paid Maternity Leave
12 weeks of paid parental leave for birthing parent
Paid Paternity Leave
Flexible PTO policy - We trust employees to manage their time effectively and take time off as needed to maintain a healthy work-life balance. Discretionary time off is unlimited, subject to manager approval and business needs.
12 paid holidays throughout the year, including winter recess for all employees between December 25th-January 1st
On-site gym available for free use in Denver, CO for employees based in the Denver area

Convey (formerly Message Broadcast) is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Apply About employer

More about this job

Skills

Technical support
Troubleshoot
Zendesk
Troubleshooting
Documentation
Customer service
Monitor equipment
Jira
Work as a team

Report this job