Jobs in the United States

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Added 1 min ago
Sr. Manager, Health Outcomes Accreditation
CVS Health
Remote, United States
Manages multiple complex accreditation and quality improvement initiatives, ensuring milestones, deliverables, and regulatory requirements are achieved. - 15%
Added 1 min ago
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Customer Success Manager
Nelnet
Frankfort, KY
- $75,000 to $80,000 USD / year
The Customer Success Manager (CSM) is responsible for owning the client lifecycle and ensuring clients achieve measurable outcomes from CampusGuard’s SaaS platform and consulting services.…
Added 2 mins ago
Director, Global AI Security & CISO Initiatives
Newell Brands
Frankfort, KY
Partner with security leaders to define and monitor key performance indicators, key risk indicators, strategic outcomes, and program health measures.
Added 2 mins ago
Senior Strategic Program Manager
Coinbase
Frankfort, KY
As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the…
Added 2 mins ago
Medical Science Liaison, Nephrology - Florida/Puerto Rico
Otsuka America Pharmaceutical Inc.
Frankfort, KY
Position Overview – Medical Science Liaison (Senior Manager)
Added 2 mins ago
Pricing and Sales Strategy_ Senior Manager, Strategy, Growth, and Transformation
Deloitte
Louisville, KY
As a Senior Manager, you will lead large engagements that begin with a complex pricing, revenue, and margin-focused problems and serve as a leader in Deloitte Consulting's Customer Strategy…
Added 2 mins ago
Pricing and Sales Strategy_Manager, Strategy, Growth, and Transformation
Deloitte
Louisville, KY
As Manager, you will lead large engagements that begin with a complex pricing, revenue, and margin-focused problems and serve as a leader in Deloitte Consulting's Customer Strategy &…
Added 2 mins ago
Strategic Change & Transformation Manager
Deloitte
Louisville, KY
Join Deloitte's Finance Transformation group as a Strategic Change Manager, driving the people and culture side of one of the firm's most significant internal programs. In this role, you…
Added 2 mins ago
Health Care Research Manager - Deloitte Center for Health Solutions
Deloitte
Louisville, KY
What You will Do: As a Research Manager of the Center for Health Solutions, you will:
Added 2 mins ago
Life Sciences Research Manager - Deloitte Center for Health Solutions
Deloitte
Louisville, KY
What You will Do: As a Research Manager of the Center for Health Solutions, you will:
Added 2 mins ago
Manager, Rural Health Transformation
University of Louisville
Louisville, KY
The Rural Health Transformation Manager is responsible for the day-to-day operational execution, coordination, and management of the Rural Health Transformation Program (RHTP) portfolio…
Added 2 mins ago
Federal Account Leader- US Navy
Arcadis
Washington
Arcadis is seeking a Strategic Account Manager with demonstrated relationships across US Navy nationwide. This role will focus on driving the growth of Arcadis' multidisciplined services…
Added 2 mins ago
Sr. Project Manager (50% Travel)
Arvato Bertelsmann
Louisville, KY
…clients within our logistics operations. This position requires a strategic thinker with a strong background in process design, project management, and stakeholder communication. The ideal…
Added 2 mins ago
BH
Senior Manager, Content Marketing
Bamboo Health Inc
Louisville, KY
- $7.25 USD / hour
Bamboo Health is seeking a strategic and execution-oriented Sr. Manager Content Marketing to lead the development, activation, and performance of a modern content engine that unifies brand…
Added 2 mins ago
EG
Product Manager
Eliassen Group
Frankfort, KY
- $70 USD / hour
Our client seeks a Product Manager to lead product planning and execution across the lifecycle for Oracle Retail Demand Forecasting (RDF) and Oracle Retail Merchandising System (RMS). The…
Added 3 mins ago
Project Delivery Director - Fare Payment Modernization
Masabi
Remote, United States
// Masabi is seeking an experienced Lead Program Manager to lead the end-to-end implementation and delivery of a major, multi-year transit technology modernization program in North America.…
Added 3 mins ago
CO
HUMAN TRAFFICKING COORDINATOR (PROGRAM SPECIALIST)
City of Long Beach
Long Beach, CA
- $85,000 to $105,000 USD / year
The City Manager’s Office is recruiting for a full-time, unclassified Human Trafficking Coordinator (Program Specialist). Under the supervision of the Deputy City Manager for Strategic…
Added 10 mins ago
Platform Growth Manager
Advocate Health, Inc.
Charlotte, NC
10189 Enterprise Corporate - Strategic Planning
Added 14 mins ago
KC
BH-ASO Project Program Manager (PPM III)
King County
Seattle, WA
- $52.93 to $67.09 USD / hour
…Health & Administrative Services Organization (BH-ASO) Project/Program Manager who will assist the BH-ASO Operations Manager with coordination and oversight of BHASO team’s operational…
Added 14 mins ago
Store Manager - Phoenix Premium Outlets
The Childrens Place, Inc.
United States
The Store Sales Manager will be responsible for leading store teams in driving sales, brand loyalty, setting the expectation, and providing exceptional customer service as well as…
Added 14 mins ago
WT
(USA) Manager, Supply Chain Management
Wal-Mart Transportation
United States
- $70,000 to $130,000 USD / year
The Manager, Supply Chain Management oversees the efficient flow of merchandise through distribution networks and fulfillment centers by resolving operational issues and analyzing data to…
Added 14 mins ago
WI
(USA) Senior Manager, Data Science
Walmart Inc.
United States
- $110,000 to $220,000 USD / year
As a Senior Manager, Data Science, you will lead advanced analytical initiatives to develop, validate, and deploy robust machine learning models that drive strategic business decisions.…
Added 15 mins ago
CL
Matter Intelligence Manager
Cooley LLP
NY · Washington, DC · CO
- $140,000 to $170,000 USD / year
…leader in the digital practice of law. The Matter Intelligence Manager owns the operational management of the firm's matter-related data assets, including matter profiles, matter type…
Added 18 mins ago
Sr Product Marketing Manager, Monarch Urology
Auris Health Inc. Legal Entity
Remote, United States
…in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.…
Added 20 mins ago
T
Category Manager - Technology/IT
TEKsystems
Minneapolis, MN
- $45 to $50 USD / hour
The Category Manager supports the organizations sourcing and procurement objectives by managing assigned spend categories, developing category strategies, and optimizing supplier…

Convey (formerly Message Broadcast)

Solutions Architect

Remote, United States

$100,000 USD / year

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Job details

Pay: $100,000 USD / year
Experience: 5+ years of experience in Solutions Architecture, Technical Consulting, Professional Services, Product Strategy, or related customer-facing roles.
Posting language: English
Posted: Oct 30, 2026

Original job description

Reports to: Director/Snr Director

The Solutions Architect serves as the strategic connective tissue between customers, Sales, Professional Services, Product Management, and Engineering.

This role is responsible for creating and maintaining the "steel thread" that connects customer challenges and market opportunities to product evolution and successful delivery outcomes. While supporting the sales process is an important component of the role, this position extends well beyond traditional pre-sales activities.

The ideal candidate brings together technical expertise, consultative problem-solving, business acumen, and a strong customer-first mindset to design solutions that address real-world challenges while influencing the future direction of the Convey platform. In this role, you will also help strengthen the capabilities and processes that enable our Pre-Sales Engineering and Professional Services teams to perform at their highest level. Working closely with both prospective and existing customers, you will gather and translate business requirements into scalable solutions, develop architecture and integration diagrams, create Statements of Work (SOWs) with clearly defined deliverables, guide implementation strategies and timelines, and ensure customer and field insights continuously inform product priorities and roadmap decisions.

What you’ll do:

Solution Design & Customer Advisory

Support discovery sessions with customers to understand business objectives, operational challenges, technical requirements, and success criteria, when required.
Design scalable, deliverable, and commercially viable solutions leveraging Convey's platform and services.
Facilitate architecture workshops, solution reviews, and technical validation
Translate business requirements into solution designs, implementation approaches, and technical specifications.
Identify product gaps and provide recommendations and estimates on LOE to remediate
Serve as a trusted advisor throughout the customer journey - from evaluation through deployment and expansion.

Field-to-Product Leadership

Act as the primary conduit between the field and Product Management, ensuring customer reality continuously shapes product direction.
Capture recurring customer needs, emerging market trends, competitive insights, and product enhancement opportunities from across the field.
Advocate for customer requirements while balancing platform scalability and strategic product direction.
Help Product and Engineering teams understand the operational realities and business drivers behind customer requests.
Maintain a continuous feedback loop that ensures customer insights directly influence product evolution.
Flag and document instances where internal product messaging is misaligned with actual product capabilities and work cross-functionality to correct them.

Solutioning Excellence

Enable the Professional Services team on pre-sales collaboration practices, including how to enter deals early, contribute to solution scoping, and take clean handoffs from Sales.
Build and document reusable solutioning assets (e.g., playbooks, discovery frameworks, integration pattern libraries, and SOW templates) that PSEs and PS can operate from independently.
Serve as a go-to resource and thought partner for PSEs on complex or high-stakes deals.

Sales Partnership & Opportunity Development

Partner closely with Sales and Customer Success teams on opportunities, providing advisory-level technical guidance.
Support solution positioning, technical validation.
Identify implementation risks, dependencies, and success factors early in the sales cycle.
Provide effort estimates, implementation recommendations, and scope guidance that improve win rates through realistic solution design.
Position Professional Services offerings that are prescriptive, repeatable and predictable.

Requirements Definition & SOW Development

Own the creation of technical requirements documents, solution blueprints, and Statements of Work.
Define project scope and timelines, assumptions, deliverables, success metrics, and implementation responsibilities.
Collaborate with Professional Services leaders to ensure solutions are executable, scalable, and aligned with delivery best practices.
Establish clear alignment between customer expectations and implementation outcomes.

Cross-Functional Collaboration

Partner with Product, Engineering, Professional Services, Support, Customer Success, and Sales leaders.
Align stakeholders around solution direction, customer outcomes, and delivery expectations.
Support new product introductions, platform enhancements, and acquisition integrations.

Practice Development

Develop templates, frameworks, standards, and repeatable solution patterns that raise the capability floor across Pre-Sales Engineering and Professional Services.
Help mature Convey's solutioning capabilities across Sales and Professional Services.
Mentor team members on solution architecture, customer engagement, and requirements gathering.
Contribute to strategic initiatives that improve customer onboarding, implementation quality, and time-to-value.

Qualifications

What you have - Required Skills:

5+ years of experience in Solutions Architecture, Technical Consulting, Professional Services, Product Strategy, or related customer-facing roles.
Experience designing and delivering enterprise SaaS solutions.
Strong ability to translate business challenges into technical and operational solutions.
Demonstrated experience developing technical requirements, solution designs, and Statements of Work.
Experience working directly with executive stakeholders and enterprise customers.
Excellent written, verbal, and presentation skills.
Proven ability to influence and lead across multiple teams without direct authority.

Preferred Qualifications

Experience in customer engagement, customer operations, workflow automation, communications, or customer experience platforms.
Familiarity with regulated industries such as utilities, healthcare, insurance, financial services, or government.
Experience working closely with Product Management and Engineering teams.
Consulting or professional services background.
Experience supporting mergers, acquisitions, or product portfolio integrations.
Understanding of APIs, integrations, cloud platforms, AI-enabled workflows, and enterprise software architecture.

Success in This Role

Within your first year, you will:
Become a trusted advisor to both customers and internal stakeholders.
Establish a repeatable solutioning process that improves alignment between Sales, Professional Services, and Product.
Increase the quality and consistency of technical requirements and SOW development.
Help accelerate customer time-to-value through stronger solution design and implementation planning.
Create a measurable feedback loop that influences product roadmap decisions with real-world customer insights.
Strengthen the strategic partnership between the field and product organizations.

US-BASED ROLES ONLY - BENEFITS

Fully covered Medical, Dental, and Vision coverage for employees
Cost share for dependents
401(K) plan with company match
Fully covered STD/LTD
Employee Assistance Program (EAP)
Paid Maternity Leave
12 weeks of paid parental leave for birthing parent
Paid Paternity Leave
Flexible PTO policy - We trust employees to manage their time effectively and take time off as needed to maintain a healthy work-life balance. Discretionary time off is unlimited, subject to manager approval and business needs.
12 paid holidays throughout the year, including winter recess for all employees between December 25th-January 1st
On-site gym available for free use in Denver, CO for employees based in the Denver area

Convey (formerly Message Broadcast) is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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More about this job

Skills

Problem solving
Sales
Leadership
Customer insight
Collaboration
Requirements gathering
Onboarding
Provide technical expertise
Presentation skills
Workflow
Customer experience

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