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CBT FACILITATOR
The GEO Group
Visalia, CA
…psychoeducational/cognitive behavioral groups and developing program plans by managing a caseload of participants and administering the policies and procedures of the program as directed by…
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HR SPECIALIST
The GEO Group
Boulder, CO
Must have proven history of ability to multi-task and work in a fast-paced environment
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TRAINING SPECIALIST
The GEO Group
Boca Raton, FL
The Training Specialist coordinates and provides evidenced-based rehabilitation program training to staff in GEO facilities including both the Secure and Reentry Services divisions. Such…
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CASE MANAGER, TRANSITIONAL (CoC)
The GEO Group
Milton, FL
High school diploma or equivalent certification required · Must possess the ability to work with a team of professionals and have the ability to implement team strategy approaches to work assignments
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AC
Guest Services Manager - Denver (Seasonal Full Time, January to November)
Armstrong Collective Brand
Denver, CO
- $62,000 to $72,000 USD / year
- Full-time
Reporting to the Train Manager, the Guest Services Manager (GSM) is a key member of the Onboard Leadership Team responsible for leading service excellence, team performance, and operational…
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Server Assistant - Bleu Perdu
AccorHotel
New Orleans, LA
Respond appropriately to guest requests and promptly communicate complaints, special requests, or service concerns to the Server or Manager.
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Business Development Technology & Operations Specialist
McDermott Will & Schulte LLP
NY · Washington, DC
The Sales Technology Enablement Manager leads the firm’s comprehensive sales technology training program, equipping lawyers, legal practice specialists, business development, and marketing…
Added 1 min ago
YA
Payroll Specialist
Young Adult Institute, Inc.
United States
- $25 USD / hour
…including individual employees, other support departments, program or affiliate management or others regarding general and pay-related inquiries; directs more complex or specialized…
Added 1 min ago
Shift Manager - 4153
Five Guys
Powell, OH
…directing the daily operations of a restaurant in the General Manager’s absence: ensuring compliance with company standards in all areas of operation including product prep and delivery,…
Added 1 min ago
General Manager - 0537
Five Guys
Wauwatosa, WI
…vision, pet insurance, 401(K) with match, Employee Assistance Program, to Employee Relief Fund made possible by our owners and…
Added 1 min ago
YO
Program Operations Manager
YMCA of San Diego County
San Diego County, CA
- $28.04 to $31.24 USD / hour
Must have access to reliable transportation to travel regularly throughout San Diego County · Must have demonstrated leadership, training, and public speaking skills and ability to motivate and lead teams
Added 1 min ago
Driver Risk Management Supervisor
CRH
Houston, TX
The Dash Camera Program Manager is responsible for the centralized oversight, administration, and continuous improvement of the organization’s dash camera and driver safety technology…
Added 1 min ago
IC
Licensed Manager- Plumbing
Intellisource Colorado LLC
Spokane, WA
- $90,000 to $180,000 USD / year
At Walmart, we're seeking a dynamic and experienced Licensed Manager/ Plumbing in Facilities Maintenance Operations, to oversee the predictive and preventative maintenance of our facilities…
Added 1 min ago
IC
Specialty Equipment (Food Technician)
Intellisource Colorado LLC
Worcester, MA
- $45,760 to $72,800 USD / year
…Operating under the supervision of the local General Maintenance Manager, you'll adhere to established maintenance schedules and guidelines, conducting inspections, cleaning, and repairing…
Added 1 min ago
Partner Manager
WITHIN
Long Island City, NY · 43-01 22nd Street Suite 602 Long Island City, NY
As Partner Manager, you'll keep our referral partners engaged, make it easy for them to send us intros, connect people across our network, and bring on new referral partners every month.…
Added 1 min ago
SO
Assistant Program Coordinator - Birch Cottage
State of Kansas
KS
- $24.04 USD / hour
Staff who operate a motor vehicle must possess a valid Kansas driver’s license
Added 1 min ago
Talent Development Manager
Rumpke
Cincinnati, OH
Manage the talent development program budget, vendors, and contracts as delegated; evaluate program cost-effectiveness and ROI, and report results to the Senior Manager and senior leadership
Added 1 min ago
Mortgage Sales Manager
Mutual of Omaha Mortgage
Charlotte, NC
At Mutual of Omaha Reverse Mortgage, Sales Manager/Team Leader is responsible for managing 8-12 reverse mortgage Loan Officers backed by an unstoppable marketing machine with LEADS, LEADS,…
Added 1 min ago
Mortgage Sales Manager
Mutual of Omaha Mortgage
Atlanta, GA
At Mutual of Omaha Reverse Mortgage, Sales Manager/Team Leader is responsible for managing 8-12 reverse mortgage Loan Officers backed by an unstoppable marketing machine with LEADS, LEADS,…
Added 1 min ago
Mortgage Sales Manager
Mutual of Omaha Mortgage
Dallas, TX
At Mutual of Omaha Reverse Mortgage, Sales Manager/Team Leader is responsible for managing 8-12 reverse mortgage Loan Officers backed by an unstoppable marketing machine with LEADS, LEADS,…
Added 1 min ago
Mortgage Assistant Sales Manager
Mutual of Omaha Mortgage
Newark, NJ
At Mutual of Omaha Reverse Mortgage, Assistant Sales Manager/Team Leader is responsible for managing 8-12 reverse mortgage Loan Officers backed by an unstoppable marketing machine with…
Added 1 min ago
Mortgage Assistant Sales Manager
Mutual of Omaha Mortgage
Detroit, MI
At Mutual of Omaha Reverse Mortgage, Assistant Sales Manager/Team Leader is responsible for managing 8-12 reverse mortgage Loan Officers backed by an unstoppable marketing machine with…
Added 1 min ago
Mortgage Assistant Sales Manager
Mutual of Omaha Mortgage
Houston, TX
At Mutual of Omaha Reverse Mortgage, Assistant Sales Manager/Team Leader is responsible for managing 8-12 reverse mortgage Loan Officers backed by an unstoppable marketing machine with…
Added 1 min ago
CF
Long Term Care Nurse Manager, RN PM
Community First Solutions
Hamilton, OH
- From $37 USD / hour
Schedules: Full Time Night Shift (6:30pm - 7:00am) every third weekend rotation · Competitive Pay & Meaningful Perks: Enjoy competitive pay based on licensure, night shift differentials, and paid 40 hours for a 36-hour week
Added 1 min ago
NC
RN, PACE
NeighborHealth Corporation
United States
- $40 to $60 USD / hour
Current BLS certification required

Convey (formerly Message Broadcast)

Implementation Specialist

Denver, CO, United States

$75,000 to $80,000 USD / year

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Job details

Pay: $75,000 to $80,000 USD / year
Posting language: English
Posted: Nov 10, 2026

Original job description

The Implementation Specialist is a versatile role that combines responsibilities across all the activities of software development life cycle. This role involves coordinating activities with various stakeholders, gathering and documenting business requirements, supporting testing and UAT activities, training end-users, and implementing solutions from the Convey product suite.

You should have experience coordinating multiple enterprise-level clients at a SaaS company. You must also be highly organized with excellent client communication skills. You must also be able to work well as an individual and in a team-based environment and have a consistent work ethic with a desire to be a part of a fast-paced team.

What you will do:

Performing highly detailed operational tasks focused on the coordination of client programs
Collaborate with stakeholders to gather and document business and system requirements.
Create detailed functional specifications, user stories, use cases, workflow diagrams
Ensure that all requirements are clear, complete, and aligned with business objectives.
Maintain comprehensive and up-to-date documentation throughout the project lifecycle.
Develop message templates for voice, sms, email
Perform functional testing as necessary.
Execute SQL scripts to investigate basic issues
Coordinate user acceptance testing with clients including tracking, verifying, and organizing all reported issues before relaying them to the developers
Develop training materials and conduct training sessions for end-users to ensure they are proficient in using the new system.
Create user manuals, FAQs, and other documentation to support the ongoing use of the system.
Handle miscellaneous client requests such as generate reports using SQL queries
Work very closely with the Project Manager on assigned tasks to ensure the Project is on budget and on schedule.

Qualifications

What you have - Required Skills:

Bachelor's degree in computer science, Engineering, Business Administration or related technical fields or equivalent work experience in a closely related field and/or market vertical
3+ years of experience in technical analysis, systems design and software development
A minimum of 3 years' experience with very large enterprise customers with multi-year contracts. This role will be specific to providing dedicated implementation support for one of our large enterprise customers.
Knowledge of database design and SQL
Knowledge of workflow diagram tools, I.e., MS Visio, Lucid Chart, etc.
Experience in project and task prioritization and evaluation of situational urgency
3+ years of experience as an IT Analyst or similar role
3+ years of experience working with large global, national or enterprise accounts – external clients
2+ years of experience working in an Agile environment following SCRUM processes for the entire SDLC
1+ years QA exposure or experience creating test cases and test plans for both internal and user acceptance testing for large projects
Proficiency in RESTful APIs, HTTP methods, request/response structures, and authentication (OAuth, JWT, etc.).
Ability to troubleshoot API issues and collaborate with developers for resolution.
Proficiency in API testing tools such as Postman, Swagger, or SoapUI.
Hands-on experience with SQL queries for data validation.
Independent problem solver with a fast-learning mindset.
Ability to learn quickly in a fast-paced environment
Excellent problem-solving and analytical skills.
Ability to work under pressure, organize and prioritize responsibilities
Strong organizational skills and proven experience coordinating multiple projects / assignments simultaneously
Superior communication and customer service / interpersonal skills

BONUS POINTS FOR:

Any experience providing basic technical support to clients
Functional QA experience, specifically API testing

US-BASED ROLES ONLY - BENEFITS

Medical, Dental, and Vision coverage for employees
Cost share for dependents
401(K) plan with company match
Fully covered STD/LTD
Employee Assistance Program (EAP)
Paid Maternity Leave
12 weeks of paid parental leave for birthing parent
Paid Paternity Leave
Flexible PTO policy - We trust employees to manage their time effectively and take time off as needed to maintain a healthy work-life balance. Discretionary time off is unlimited, subject to manager approval and business needs.
12 paid holidays throughout the year, including winter recess for all employees between December 25th-January 1st
On-site gym available for free use in Denver, CO for employees based in the Denver area

Convey (formerly Message Broadcast) is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Apply on jobs.ashbyhq.com About employer

More about this job

Skills

Communication skills
Negotiate with stakeholders
Workflow
Documentation
SQL
Organise training
Computer science
Software development
Microsoft Visio
Prioritization
Agile
API development
Troubleshoot
Postman
Problem solving
Analytical skills
Cope with pressure
Organizational skills
Customer service
Interpersonal skills
Technical support

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Work requirements

Jobs in the United States