Inside Sales Representative - Account Development | Hourly + Commission

Build a Career with Williams Distributing

Williams Distributing, a division of Daikin Comfort Technologies North America, Inc., is seeking a motivated and relationship-focused individual for our Inside Sales Representative - Account Development position.

This office-based sales role is responsible for developing customer relationships, increasing sales activity, and growing a portfolio of assigned house accounts throughout our HVAC distribution business. Working closely with contractors, dealers, and business owners, the Inside Sales Representative serves as a trusted resource while helping customers identify products, programs, and solutions that support their business growth.

Unlike traditional outside sales positions, this role operates primarily from our office and focuses on proactive customer engagement through phone, email, and virtual communication. Successful candidates will enjoy building relationships, uncovering opportunities, and helping customers grow while developing a long-term career in sales.

This role is ideal for individuals with backgrounds in inside sales, customer service, account management, business development, wholesale distribution, branch operations, or recent graduates seeking a sales-focused career path with advancement opportunities.

Why work with us?

• Benefits are effective on day one for all full-time direct hires.
• Training programs are available to help guide team members and develop new skills.
• Growth Opportunities - there are immense opportunities to grow your career.
• Paid company-recognized holidays and paid time off benefits.
• You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

Schedule

• Monday through Friday
• 8:00 AM to 5:00 PM
• Office-based sales environment
• Reporting Location: LIVONIA | Livonia, MI 48150

What You'll Do

As an Inside Sales Representative - Account Development, you will manage and grow a portfolio of assigned house accounts by building relationships, identifying opportunities, and supporting customer success. Through proactive outreach and ongoing account management, you will help increase customer engagement, strengthen loyalty, and drive revenue growth.

This role serves as an important development path within our sales organization. As customer accounts grow and business volume increases, qualified accounts may transition to a Territory Sales Manager while new opportunities are added to your portfolio.

Responsibilities

• Manage and develop a portfolio of assigned house and key customer accounts.
• Conduct proactive outbound customer calls, emails, and follow-up communications.
• Build strong customer relationships through consistent communication and account support.
• Identify opportunities to increase sales, customer engagement, and account growth.
• Introduce customers to products, services, promotions, and business solutions that support their success.
• Develop new customer relationships and business opportunities from existing and prospective accounts.
• Partner with sales leadership to identify accounts ready to transition to outside sales management.
• Maintain and update customer activity, notes, and sales information within CRM systems.
• Coordinate with branch personnel, customer service, operations, and outside sales teams to support customer needs.
• Monitor account performance and work toward established sales and growth objectives.
• Provide product information, pricing support, and solution recommendations.
• Gather marketplace intelligence and customer feedback to support business growth initiatives.
• Maintain professional customer relationships through responsive communication and service.
• Support additional projects and business initiatives as assigned.

Knowledge & Skill

• Effective verbal and written communication skills.
• Strong relationship-building and customer service abilities.
• Ability to comfortably engage customers through phone, email, and virtual communication.
• Strong organizational and time management skills.
• Ability to prioritize multiple tasks and customer requests.
• Self-motivated with a desire to learn and grow within a sales organization.
• Strong problem-solving and critical-thinking abilities.
• Ability to work independently while also collaborating with cross-functional teams.
• Proficiency with Microsoft Office applications including Outlook, Excel, and Word.
• Experience working with CRM systems or sales management software preferred.
• Ability to establish positive working relationships with customers, vendors, and employees.
• Professional demeanor with a strong commitment to customer satisfaction.

Experience

• One (1) year or more of inside sales, customer service, account management, or business development experience preferred.
• Business-to-business sales or customer support experience is preferred.
• Experience in HVAC, wholesale distribution, building materials, construction, industrial products, or related industries is a plus.
• Recent graduates with internship, customer service, sales, or business-related experience are encouraged to apply.

Physical Requirements/ Work Environment

• Must be able to perform essential responsibilities with or without reasonable accommodation.
• Primarily office-based work environment.
• Ability to sit, use a computer, and communicate by phone for extended periods throughout the workday.
• Occasional visits to branch, warehouse, customer, or training locations may be required.

About Williams Distributing

Williams Distributing Co. and Shoemaker Inc., part of Daikin Comfort Technologies North America, Inc., are leading wholesale distributors serving Michigan, Ohio, and Indiana. Through our HVAC, Kitchen & Bath, Hearth, and Garage Door business segments, we support contractors, builders, dealers, designers, architects, and homeowners with industry-leading products, technical expertise, training, and customer service.

As part of Daikin Comfort Technologies North America, Inc., employees benefit from the support and opportunities of a global organization backed by Daikin Industries, Ltd., the world's largest HVAC manufacturer.

Whether your interests are in sales, business development, account management, branch operations, customer service, or leadership, Williams offers opportunities for professional growth and long-term career development.

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer-sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.