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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
VERONA, WI
- $17 to $23.25 USD / hour
Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of…
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Shift Lead
Walgreens
VERONA, WI
- $17.5 to $22.5 USD / hour
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye…
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Shift Lead
Walgreens
TACOMA, WA
- $18.5 to $23.5 USD / hour
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye…
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Pharmacy Operations Manager
Walgreens
ROY, UT
- $22.5 to $35.75 USD / hour
Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a…
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
CROWLEY, TX
- $17 to $23.25 USD / hour
Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of…
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Certified Pharmacy Technician
Walgreens
AUSTIN, TX
- $18 to $24.25 USD / hour
Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of…
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Shift Lead
Walgreens
ODESSA, TX
- $17.5 to $22.5 USD / hour
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye…
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Certified Pharmacy Technician
Walgreens
HOUSTON, TX
- $18 to $24.25 USD / hour
Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of…
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Pharmacy Customer Service Associate
Walgreens
PASADENA, TX
- $16 to $20 USD / hour
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
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Emerging Store Manager
Walgreens
GOODLETTSVILLE, TN
Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and…
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Shift Lead
Walgreens
NASHVILLE, TN
- $17.5 to $22.5 USD / hour
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye…
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
TULSA, OK
- $17 to $23.25 USD / hour
Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of…
Added just now
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Pharmacy Customer Service Associate
Walgreens
TULSA, OK
- $16 to $20 USD / hour
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
Added just now
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Shift Lead
Walgreens
TULSA, OK
- $17.5 to $22.5 USD / hour
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye…
Added just now
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Pharmacy Customer Service Associate
Walgreens
BETHANY, OK
- $16 to $20 USD / hour
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
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Shift Lead
Walgreens
ADVANCE, NC
- $17.5 to $22.5 USD / hour
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye…
Added just now
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Pharmacy Customer Service Associate
Walgreens
ADVANCE, NC
- $16 to $20 USD / hour
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
Added just now
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
WATERVLIET, NY
- $17 to $23.25 USD / hour
Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of…
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Pharmacy Customer Service Associate
Walgreens
CARLSBAD, NM
- $16 to $20 USD / hour
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
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Director Cardiovascular Services
SAH Brown University Health Fall River
United States
…practice in all areas of responsibility. Participates in the development and support of the goals of the Brown University Health Cardiovascular Institute and Nursing Service…
Added 1 min ago
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Float Certified Medical Assistant (Englewood)
One Medical
Englewood, NJ · NJ
- $25.75 to $27.75 USD / hour
…patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the…
Added 1 min ago
OM
Certified Medical Assistant (Edgewater)
One Medical
Edgewater, NJ · NJ
- $25.75 to $27.75 USD / hour
…patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the…
Added 1 min ago
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Security Engineer, Corporate Security
1Password
Remote, United States
- $123,000 to $172,000 USD / year
…controls across identity, devices, internal tools, Software as a Service (SaaS), and the safe adoption of artificial intelligence (AI). Reporting to the Manager, Corporate Security, you’ll…
Added 1 min ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
HAMILTON, NJ
- $17 to $23.25 USD / hour
Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of…
Added 1 min ago
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Pharmacy Customer Service Associate
Walgreens
HAMILTON, NJ
- $16.92 to $21.5 USD / hour
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

Convene Hospitality Group

Global Support Manager

NY, United States

Base Salary: Salary Min: $130,000 Salary Max: $140,000

Apply on job-boards.greenhouse.io About employer

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Job details

Pay: Base Salary: Salary Min: $130,000 Salary Max: $140,000
Experience: 5+ years of experience in IT support, Help Desk, or end-user technology roles.
Posted: Nov 12, 2026

Original job description

Location: New York, NY (Hybrid - with the expectation of working onsite in our NY HQ office whenever required by business priorities or team collaboration needs.)

About Convene Hospitality Group

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

Global Support Manager

We are seeking a Global Support Manager to join Convene Hospitality Group’s (CHG) Technology organization. The right candidate will lead and develop our unified Help Desk & Business Systems support team, owning the day-to-day delivery of end-user support while ensuring a high standard of service, responsiveness, and reliability across the business.

One critical area of focus for this role is owning and driving forward our automation agenda. You will look for opportunities to streamline and automate support and workflows - both through traditional tooling and scripting as well as emerging AI capabilities. The goal is to support employees to self-service, reduce manual effort, and improve speed, consistency, and the overall employee experience.

This role is hands-on and operational, focused on delivering reliable, high-quality end-user support across CHG’s breadth of brands, locations, and corporate environments. You will be responsible for overseeing support processes, managing escalations, and continuously improving how we support our employees and locations. This role may also take on responsibility for Infrastructure Support, partnering closely with internal teams and vendors to ensure systems are dependable and consistently available.

This is an ideal role for a support leader who enjoys solving problems, thinking strategically, creating elegant efficiencies, coaching ambitious team members, improving processes, and acting as the bridge between end users and the broader technology organization.

What You’ll Do:

Global Help Desk & Team Leadership

Own end-user and customer support operations (from infrastructure side) across corporate teams, multiple venues and multiple brands.
Coordinate support for a diverse set of systems, tools, and on-site technologies.
Provide day-to-day guidance and support to Help Desk team members.
Help the team prioritize ticket resolution with systems/processes improvement work.
Help team members grow their technical and customer support skills.
Identify recurring issues and work with engineering teams to proactively address root causes and process gaps.
Work with leadership to set and track appropriate metrics for the team.
Lead Help Desk project initiatives, delegating tasks to appropriate team members and ensuring delivery within agreed timelines.
Monitor and report on key performance indicators (KPIs) to drive continuous improvement in service delivery and team performance.

Hands-On Support Operations

Actively handle tickets, escalations, and complex troubleshooting scenarios.
Handle complex escalations and work on bringing the knowledge skills into the team.
Contribute to knowledge bases, runbooks, and support documentation.
Support endpoints, SaaS platforms, collaboration tools, and venue-specific systems.
Set standards for ticket handling, escalation paths, and support documentation.
Partner closely with Corporate IT Engineering, Global Infrastructure, Business Systems, and operations teams to improve support outcomes.

Operational Stability & Scale

Help define support processes and guardrails that scale across venues.
Ensure consistency in support experience across locations, brands and and user groups.
Balance responsiveness with sustainable support practices.

What We Look For:

5+ years of experience in IT support, Help Desk, or end-user technology roles.
Proven ability to learn new technologies and tools quickly.
Proven ability to raise the standards and be the role model for a high performing team.
Strong hands-on experience supporting end users across multiple systems and environments.
Proven ability to troubleshoot complex issues and prioritize effectively in a fast-paced environment.
Experience documenting processes, creating runbooks, and improving support workflows.
Strong customer-service mindset with excellent communication skills.
Proficient in the Atlassian suite of products, Okta, Workspace ONE or similar MDM platforms, and Google Workspace; with a strong understanding of Agile processes, experience with inventory tracking (Oomnitza experience a plus), and managing security awareness initiatives.

Compensation:

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Base Salary: Salary Min: $130,000 Salary Max: $140,000

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

We’re Here For You:

At Convene Hospitality Group, we want you to feel supported in every part of your life. Here’s what you can expect:

Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.
Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.
Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you’re excited to grow, learn, and make an impact, we’d love to have you on the team.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.

Apply on job-boards.greenhouse.io About employer

More about this job

Skills

Support managers
Technical support
Team leadership
Customer service
Process improvement
Troubleshooting
Documentation
Collaboration
Troubleshoot
Communication skills
Mobile device management
Google Workspace
Agile

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Work requirements

Jobs in the United States