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Added 7 mins ago
T
Engagement Manager I (Scrum Master)
TEKsystems
Atlanta, GA
- $80,000 to $120,000 USD / year
…business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep…
Added 9 mins ago
Chef de projet principal - BTM I&C / Senior Project Manager - BTM I&C
GE Vernova
Boston, MA
We are looking for a Senior Project Manager to lead the execution of complex substation projects within GE Vernova’s Grid Systems Integration business. In this role, you will coordinate…
Added 9 mins ago
EG
Functional Solution Leader for Individual Productivity and Team Efficiency
Eliassen Group
Boston, MA
- $120 to $135 USD / hour
Our client seeks a Functional Solution Leader to drive individual productivity and team efficiency through responsible AI adoption and dojo-based learning. This role leads discovery and…
Added 27 mins ago
Sr Customer Success Manager
Jobgether
Remote, United States
The Senior Customer Success Manager will lead relationships with a portfolio of strategic merchant accounts within the global payments industry. This role focuses on driving customer…
Added 32 mins ago
AU
Technical Enablement Consultant, Learning Systems
AtkinsRealis USA Inc.
United States
- $67,000 to $100,000 USD / year
This is a hybrid position, with three days remote and two days onsite each week. Technical Enablement Consultant, Learning Systems will develop, deliver, and coordinate high-quality,…
Added 37 mins ago
EG
Functional Solution Leader for Individual Productivity and Team Efficiency
Eliassen Group
Columbia, SC
- $120 to $135 USD / hour
Our client seeks a Functional Solution Leader to drive individual productivity and team efficiency through responsible AI adoption and dojo-based learning. This role leads discovery and…
Added 43 mins ago
A
Senior Mechanical Engineer, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $170,000 to $200,000 USD / year
Although the position is primarily remote periodic travel may be required for client meetings, key project milestones, onsite collaboration sessions, or other business‑critical activities.…
Added 43 mins ago
A
Senior Mechanical Engineer, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $170,000 to $200,000 USD / year
Although the position is primarily remote periodic travel may be required for client meetings, key project milestones, onsite collaboration sessions, or other business‑critical activities.…
Added 43 mins ago
A
Senior Mechanical Engineer, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $170,000 to $200,000 USD / year
Although the position is primarily remote periodic travel may be required for client meetings, key project milestones, onsite collaboration sessions, or other business‑critical activities.…
Added 43 mins ago
A
Senior Mechanical Engineer, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $170,000 to $200,000 USD / year
Although the position is primarily remote periodic travel may be required for client meetings, key project milestones, onsite collaboration sessions, or other business‑critical activities.…
Added 49 mins ago
Platform Product Manager
Navitus Health Services
Helena, MT
The Platform Product Manager owns the vision, strategy, and lifecycle of Navitus' claims adjudication platform and the connected enterprise platform capabilities that support PBM products…
Added 49 mins ago
EG
Functional Solution Leader for Individual Productivity and Team Efficiency
Eliassen Group
Helena, MT
- $120 to $135 USD / hour
Our client seeks a Functional Solution Leader to drive individual productivity and team efficiency through responsible AI adoption and dojo-based learning. This role leads discovery and…
Added 56 mins ago
J
Senior Manager, Head of Customer Success (AROYA)
Jobgether
Remote, United States
- $120,000 to $150,000 USD / year
…applications and next steps. Our partner is looking for a Senior Manager, Head of Customer Success (AROYA) based in the United…
Added 1 hour ago
EG
Functional Solution Leader for Individual Productivity and Team Efficiency
Eliassen Group
Atlanta, GA
- $120 to $135 USD / hour
Our client seeks a Functional Solution Leader to drive individual productivity and team efficiency through responsible AI adoption and dojo-based learning. This role leads discovery and…
Added 1 hour ago
C
Account Supervisor
C+C
Seattle, WA
- $85,000 to $105,000 USD / year
Own client relationships and proactively manage client communications as a trusted partner. Commit to understanding clients’ respective industries and providing strategic solutions to…
Added 1 hour ago
EG
Functional Solution Leader for Individual Productivity and Team Efficiency
Eliassen Group
Jackson, MS
- $120 to $135 USD / hour
Our client seeks a Functional Solution Leader to drive individual productivity and team efficiency through responsible AI adoption and dojo-based learning. This role leads discovery and…
Added 1 hour ago
Associate Vice President Of Sales
PharMerica
Remote, United States
Works with Vice Presidents of Sales and Client Management, Vice President of Client Services, Regional Client Manager, Vice President of Operations and Regional Pharmacy Directors to ensure…
Added 1 hour ago
Manager, Production HR
Insomniac Holdings, LLC
Las Vegas, NV
Insomniac Events is seeking an experienced Manager, Production HR to lead the HR team supporting high-volume, seasonal, event-based workforces across festivals, concerts, venues, and…
Added 1 hour ago
EG
Functional Solution Leader for Individual Productivity and Team Efficiency
Eliassen Group
Phoenix, AZ
- $120 to $135 USD / hour
Our client seeks a Functional Solution Leader to drive individual productivity and team efficiency through responsible AI adoption and dojo-based learning. This role leads discovery and…
Added 2 hours ago
Customer Success Manager (Remote LATAM or US)
Whippy
Remote, United States
Hi, I'm Joe, Head of Customer Success at Whippy. I'm hiring an entrepreneurial Customer Success Manager to retain and grow a dedicated book of customers.
Added 2 hours ago
Enterprise Customer Success Manager (Remote LATAM or US)
Whippy
Remote, United States
Hi, I'm Joe, Head of Customer Success at Whippy. I'm hiring an entrepreneurial Enterprise Customer Success Manager to retain and grow a dedicated book of customers.
Added 2 hours ago
Microsoft Dynamics 365 Business Central Functional Consultant
Tigunia LLC
Edmond, OK
…through discovery and demonstration performed via on-site, remote access, shared session, telephone, email communications. Manage and support BC/NAV customers on projects and case issues.…
Added 2 hours ago
Director, Operations & Service Delivery
WCG Clinical
Greenwood Village, CO
WCG delivers transformational solutions that accelerate clinical research and advance human health. We serve the experts, innovators, and pathfinders on the frontlines of science and…
Added 2 hours ago
Tax Senior Manager - Construction and Real Estate
Wipfli Advisory LLC
Denver, CO
As a Senior Tax Manager specializing in Real Estate, you will serve as a strategic advisor to clients, leading complex tax engagements and driving innovative solutions. This role combines…
Added 2 hours ago
EG
Functional Solution Leader for Individual Productivity and Team Efficiency
Eliassen Group
Denver, CO
- $120 to $135 USD / hour
Our client seeks a Functional Solution Leader to drive individual productivity and team efficiency through responsible AI adoption and dojo-based learning. This role leads discovery and…

ConvaTec

Client Engagement Specialist

Louisiana, LA, United States

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Job details

Education: High school diploma
Experience: 1+ years of sales/customer service experience
Posting language: English
Posted: Oct 29, 2026

Original job description

Consumer Sales includes customer service and support for end-consumer customers including:

•Foster interest in ConvaTec products through dialogue with patients via the phone

•Provide positive customer service experience, life improving advice and solutions using structured approach, with goal of capturing sales

•Plan and prioritize time and sales activities to maximize opportunities to achieve revenue goals

Role holders are compensated through a sales incentive plan

About the role:

The me+ CARE position is a key driver for fostering interest, generating sales, and providing support for Convatec products and services through direct dialogue with customers. As an integral member of the me+ team, the specialist will strive to achieve and exceed sales and support objectives by engaging consumers through phone and digital campaigns, leads, product sampling, and support calls based on the identification of consumers' needs. This role involves engaging customers in conversations to improve their quality of life by providing impactful solutions and supporting Convatec’s best-in-class product portfolio. The specialist will also share consumer insights and innovative ideas with peers, managers, and the consumer marketing team.

Key Responsibilities:

Consumer Engagement and Sales: Execute a high volume of outbound and inbound calls to follow up on consumer samples and other leads generated by specific campaigns. Foster interest in Convatec products through dialogue with patients, effectively identifying customer needs and presenting tailored information.
Support Services: Provide solutions that will positively impact consumers and support Convatec’s portfolio of products and services. Handle inbound and outbound phone calls regarding product and customer service issues. Collaborate with additional me+ resources to ensure a thorough consultative experience.
Performance Targets: Plan and prioritize time and sales/support activities to maximize opportunities to achieve revenue goals. Meet and exceed monthly efficiency, activity, and sales targets/goals.
Customer Experience: Provide a positive customer experience, life-improving advice, and solutions using a structured approach with the goal of capturing sales. Ensure all customer interactions comply with established guidelines and regulations.
Product Knowledge: Develop a deep understanding of Convatec’s product range and competitive market dynamics to provide accurate information and support.
Feedback and Insights: Provide campaign feedback and consumer insights to the marketing team.
Data Management: Effectively operate computer-based contact and database management programs, accurately completing customer profiles, relevant post-call notes, sample activities, literature fulfillment requests, and possible follow-up steps.
Team Collaboration: Participate in team development activities, including receiving coaching and training with colleagues regularly. Convey a positive and professional phone image.

Additional Duties:

Support the Team Supervisor on miscellaneous projects and perform other duties as assigned.

Skills & Experience:

Required:

Proven track record of call center experience and/or sales from tele-sales and/or indirect sales activities.
Experience working structured and efficiently with inbound/outbound campaigns.
Demonstrated ability and willingness to try new processes introduced by team Manager/Supervisor and provide feedback
Proven ability to conduct structured conversations, troubleshoot, and provide consumer-focused solutions.
Excellent verbal and written communication skills.
Excellent phone etiquette.
Competitive drive for sales achievement, with an understanding of the importance of ‘caring while selling’ in the healthcare industry.
Must exhibit exceptional patience and empathy to effectively address consumer needs and concerns.
Strong ability to provide clear, concise processes and procedures along with step-by-step direction and advice.
Strong listening skills and ability to use effective questioning and probing that will lead to a successful resolution, sale, and an overall exceptional customer experience.
Results-oriented and outgoing in character with a natural skill in building rapport and engaging in conversations that lead to results.
Ability and willingness to precisely follow instructions and guidelines provided.
Strong level of compassion and empathy for ostomy end consumers.
Strong team player.

Preferred (not required):

Associates or Bachelor’s degree
Bilingual in English/Spanish.
Sales experience.
Previous experience in healthcare or customer service

Qualifications/Education:

Required:

High School Diploma/GED required
1+ years of sales/customer service experience

Ready to join us?

At Convatec, we’re pioneering trusted medical solutions to improve the lives we touch. If you’re ready to make a real impact, apply today and help us bring our Forever Caring promise to life.

Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at careers@Convatec.com .

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee?

If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!

About Convatec

Pioneering trusted medical solutions to improve the lives we touch:

Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With over 10,000 colleagues, we provide products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention, treatment for hard to heal wounds, at-risk skin and ulcerated tissue to supporting debilitating conditions, improved patient outcomes and reduced care costs. Convatec's revenues in 2025 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit: http://www.convatecgroup.com.

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