Jobs in the United States

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Added 1 min ago
Information Systems Security Engineer (ISSE)
KGS LLC
Arlington, VA
We are seeking a Senior Information Systems Security Engineer (ISSE) to raise the security bar for a portfolio of classified national security systems. You will work backward from mission…
Added 3 mins ago
Senior Frontend Engineer - Hashicorp Vault
IBM
ROCHESTER, MN
…Playwright, and Puppeteer, as well as API mocking and service virtualization frameworks like MSW, Mirage, or similar…
Added 3 mins ago
Staff Full-stack Engineer - Shopping (Remote-eligible)
Capital One
Saint Paul, MN
As a Staff Engineer at Capital One, you will be part of a community of technical experts working to define the future of banking in the cloud. You will work alongside our talented team of…
Added 4 mins ago
TP
Systems Engineer I
TIDEWATER PHYSICIANS MULTISPECIALTY GROUP P C
Newport News, VA
- From $60,000 USD / year
The Systems Engineer I is responsible for configuring, testing, deploying, troubleshooting and managing our on-premises and cloud servers and applications.
Added 18 mins ago
WN
Engineer III, Linux and Virtualization Infrastructure
Wideopenwest Networks, LLC
Denver, CO · Tampa, FL · Pinellas Park, FL · Madison Heights, MI · Columbus, GA · Nashua, NH
- Up to $126,000 USD / year
Do you enjoy working hands-on with Linux, virtualization, and enterprise infrastructure? At WOW!, you’ll help engineer the systems that support our customers and teams across multiple data…
Added 19 mins ago
Senior DevSecOps Engineer
Synergy BIS
United States
The Senior DevSecOps Engineer is responsible for designing, securing, and optimizing cloud-native application platforms in AWS and Kubernetes environments. This role leads the…
Added 22 mins ago
Full-stack Engineer 4
Capital One
McLean, VA · Richmond, VA
At least 2 years of experience with public cloud platforms (AWS, GCP, Azure), cloud-based productivity tools, or virtualization technologies
Added 22 mins ago
Senior Manager, Full-stack Engineer
Capital One
McLean, VA
At least 3 years of experience with public cloud platforms (AWS, GCP, Azure), cloud-based productivity tools, or virtualization technologies
Added 25 mins ago
Sr. SDET - 3056958
APEX SYSTEMS, LLC
SALT LAKE CITY, UT
Added 38 mins ago
Advanced Cyber Security Architect/Engineer
Honeywell Technologies
Duluth, GA
As an Advanced Cyber Security Architect/Engineer at the Honeywell Industrial Cybersecurity Centers of Excellent and Innovation, you will lead the research, development, and engineering of…
Added 38 mins ago
DevOps engineer - Openshift
NTT Data Americas, Inc.
Alpharetta, GA
We are currently seeking a DevOps engineer - Openshift to join our team in Alpharetta, Georgia (US-GA), United States (US).
Added 57 mins ago
System Engineer
Anduril Industries
Costa Mesa, CA
Anduril is seeking a Systems Engineer for our factory systems team to build and maintain the mission-critical technology stack that powers our connected factories. You will be responsible…
Added 1 hour ago
Sr. Software Engineer (Systems Engineering, C/C++)
NetApp
San Jose, CA
NetApp is seeking a highly experienced Senior Software Development Engineer to help lead innovation across cloud infrastructure, software-defined storage, virtualization, and distributed…
Added 1 hour ago
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Member of Technical Staff 1- Core Data Path
Nutanix
San Jose, CA
- $90,000 to $180,000 USD / year
As part of the Core Storage and Disaster Recovery Data Path team, you will engineer the foundational data engine that powers hundreds of thousands of Nutanix clusters globally. Our team…
Added 1 hour ago
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Senior Systems Engineer - Federal
Nutanix
San Francisco, CA
- $207,000 to $311,000 USD / year
Nutanix (NTNX) is looking for a passionate and enthusiastic Systems Engineer (SE) who will act as a trusted advisor to our customer’s beginning as a presales activity while aiding the…
Added 1 hour ago
Senior Network Engineer- Onsite
Neenah Foundry Company
Charlotte, NC
Implement and maintain network virtualization, segmentation, and distributed security policies using VMware NSX.
Added 1 hour ago
Unified Communications Engineer - Senior
Amentum
Warrenton, VA
…lifecycle, Amentum is seeking a Senior Unified Communications Engineer to join our dynamic team of IT professionals dedicated to fostering a positive and collaborative work environment. You…
Added 1 hour ago
IT Lab Computing Support Specialist
Orion Innovation
Olympia, WA
The GMP Lab Computing Services (LCS) Engineer is a technical role responsible for the reliable, compliant, and lifecycle management of laboratory computing systems and associated…
Added 2 hours ago
Principal Product Manager-ES, Desktop Cloud Visualization (DCV)
Amazon
Seattle, WA
…Customer in all their personas (e.g. IT Administrator, Operator, Engineer, Builder, etc.). You will partner Customers to understand their needs and pains from legacy virtualization…
Added 2 hours ago
Sr. Staff SoC BSW Core Engineer
Stellantis
Auburn Hills, MI
We are seeking a Sr. Staff SoC Platform SW Engineer with deep expertise in Android, QNX, Linux, and hypervisor-based systems to lead the development, integration, and optimization of…
Added 2 hours ago
Sr. Staff SoC BSW Engineer – OS, Stability & Performance
Stellantis
Auburn Hills, MI
We are seeking a Sr. Staff SoC BSW Engineer to lead platform stability, performance optimization, and boot KPI improvements across QNX, Linux, and Android-based automotive SoC platforms.
Added 2 hours ago
Server Administrator III
Agile Defense
Redstone Arsenal, AL
…mission-critical applications across hybrid Windows, Linux, virtualization, and containerized…
Added 2 hours ago
Network Engineer
CHARLESTON SOUTHERN UNIVERSITY
NORTH CHARLESTON, SC
The Network Engineer is responsible for maintaining, monitoring, securing, and improving the University's enterprise network infrastructure. This position supports wired and wireless…
Added 3 hours ago
OS
Systems Engineer, SME
Odyssey Systems Cons
Colorado Springs, CO
- $31,533 USD / year
Odyssey is recruiting for a Systems Engineer, SME to join the team. The technical expert filling this position will be an engineering trusted advisor and consultant to the government that…
Added 3 hours ago
Director, Software Engineering - Bank Tech
Capital One
New York, NY
As a Director, Full-stack Engineer at Capital One, you will lead high-performing engineering teams working to define the future of banking in the cloud. You will partner closely with…

ControlUp

Technical Relationship Manager (USA)

Remote, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

ControlUp is a leader in Digital Employee Experience (DEX), evolving IT operations with agentic AI to deliver Autonomous Endpoint Management (AEM) and a digital workspace that runs itself.

Our platform transforms millions of real-time signals into intelligent action, bridging the gap between deep visibility and automated remediation. We turn "IT headaches" and employee frustration into self-healing operations, allowing organizations to move beyond reactive troubleshooting toward a future where technology works seamlessly in the background.

We’re here to ensure the workday runs without disruptions. No tool sprawl, no wasted time, and no friction. Just technology that works for people, not against them, so they can stay focused on what they do best.

One platform. One powerful shift in how work flows.

About the Role:

As a Technical Relationship Manager (TRM), you will serve as a trusted technical advisor and customer advocate, providing white-glove service to help enterprise customers maximize the value of ControlUp’s solutions. This role is instrumental in ensuring a seamless customer journey, from initial design and onboarding through ongoing adoption, expansion, and optimization.

You will work closely with customers to design, implement, and configure ControlUp solutions tailored to their unique needs and deliver strategic guidance, workshops, and best practices.

Ultimately, the goal of this role is to maintain and grow a portfolio of highly engaged customers who not only achieve significant business value but also become vocal advocates for ControlUp. The TRM will typically manage 12-15 strategic accounts.

Reports to the Manager, TRM Americas.

Who We’re Looking For:

ControlUp TRMs are experienced IT professionals with a deep understanding of end-user technology and IT operations. They are not only technically proficient but also strong communicators who can clearly articulate the "how" and "why" of ControlUp’s solutions, influencing customers to fully leverage the platform.

Successful TRMs are self-motivated, charismatic problem-solvers who thrive on working collaboratively with customers to solve complex technical challenges faced by IT Operations teams across industries, while continuing to push the boundaries of their own knowledge each day.

What You’ll Own:

Customer Engagement & Success:

Support customers using active listening and consultative investigation techniques to deeply understand their needs.
Provide technical guidance on implementation best practices, solution operation, adoption strategies, performance tuning, and use case enhancement.
Mentor and coach customers on how to maximize their ControlUp deployment and explore new use cases.
Partner with Customer Success (CSMs/ESMs) to drive adoption, account health, and renewal and expansion outcomes.
Help customers adopt ControlUp’s automation and AI-driven capabilities.
Occasionally travel to customer sites as needed (average of 1-2 visits per quarter).

Technical Expertise & Advocacy:

Identify and develop technical collateral, including best practices, deployment architectures, and solution guides.
Build and maintain deep knowledge of the entire ControlUp product portfolio to ensure effective customer support.

Collaboration & Continuous Improvement:

Provide feedback to management on process and practice improvements.
Contribute to internal technical projects, such as supporting new product features, benchmarking, troubleshooting, and best practices development.
Act as a consultant to Sales and Presales during the sales process, especially when expanding existing customer accounts.
Share AI-assisted techniques with the team (scripting, documentation, analysis).

What You’ll Bring:

Enterprise IT consulting experience with a strong technical foundation in endpoint and desktop management, VDI and application virtualization (e.g., Omnissa, Citrix, Azure Virtual Desktop), and the Microsoft ecosystem, including endpoints.
A background in roles such as Desktop Engineer, Cloud Engineer, or EUC Specialist, with a proven ability to design, build, and deliver solutions in large enterprise environments.
A track record of technical leadership and customer engagement, with exceptional communication skills and the ability to translate complex technical concepts and risks into actionable insights for stakeholders at all levels.
Hands-on fluency using AI assistants and coding tools (e.g., Cursor, Claude Code, Codex) in daily work to write, review, and troubleshoot scripts, including how to validate AI-generated output before it reaches a customer environment.
A working understanding of how AI and automation are changing IT operations (such as AI-assisted troubleshooting, automated remediation, and agentic workflows), and the ability to discuss them credibly with customers, including questions about governance, data handling, and human oversight.
PowerShell scripting skills and experience working with APIs to automate or integrate systems.
Strong organizational, note-taking, and time management skills.

Why You’ll Love It Here:

Global, Not Isolated: You’ll work with a diverse team spanning the US, EMEA, and Israel. We’re known for our vibrant social culture, and once a year, the entire global company comes together for a major offsite to reconnect in person.
Meaningful Impact: Make a real impact from day one, working with cutting-edge technology in a fast-paced, global environment.
Collaborative & Growth-Driven: Join a collaborative, empowering culture where learning and professional growth are encouraged.
True Flexibility: We offer a hybrid model. We care about the output of your expertise, not the hours you spend in a specific chair.

Ready to join? Apply now and help us shape the future of IT and employee experience.

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