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Systems Engineer Physical Security
Quantum Sky
Fort Meade, MD
Quantum Sky is searching for a Systems Engineer Physical Security with skills to compliment an experienced team of network engineers, system administrators, and engineering technicians…
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Senior Systems Engineer - Cryptographic Systems
General Dynamics Mission Systems, Inc
Dedham, MA
Requires a Bachelor’s degree in Systems Engineering, or a related Science, Engineering, Technology or Mathematics field. Also requires 8+ years of job-related experience, or a Master's…
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Critical Facility Engineer
Meta
Newton County, GA
Meta is seeking a data center Critical Facility Engineer to join our Data Center Facility Operations team. Our data centers serve as the foundation upon which our software operates to meet…
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Industrial Engineer
Defense Logistics Agency
Robins AFB, GA
Summary See below for important information regarding this job. Responsibilities Serves as an Industrial Engineer with responsibility to participate in the study, design and planning of the…
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Lead Power Systems Controls Engineer
Eaton Corporation
Smyrna, GA
- $97,000 to $143,000 USD / year
Join Eaton's Electrical Engineering Services & Systems (EESS) team and lead the development, testing, and implementation of power systems control solutions for our customers using PLC’s,…
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Boilermaker Superintendent Job Details | Black & Veatch Family of Companies
Black & Veatch
Cartersville, GA
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Equipment Specialist - Construction Job Details | Black & Veatch Family of Companies
Black & Veatch
Newnan, GA · Carrollton, GA
…upload in the designated computer maintenance and management systems.*Generate rental requisitions for owned equipment and 3rd party direct rentals.*Include the project, management team in…
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Principal Data Engineer - Remote
UnitedHealth Group
Eden Prairie, MN
- $112,700 to $193,200 USD / year
As a Principal Data Engineer within the Optum Insight Engineering AI team, you will design and develop robust public cloud data systems, services, and reusable patterns that drive massive…
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Advanced Cyber Security Architect/Engineer
Honeywell Technologies
Duluth, GA
As an Advanced Cyber Security Architect/Engineer at the Honeywell Industrial Cybersecurity Centers of Excellent and Innovation, you will lead the research, development, and engineering of…
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REMOTE - Sr. Security Engineer - Identity & Endpoint
Fortellar
Remote, United States
- $130,000 to $155,000 USD / year
The Sr. Security Engineer, Identity & Endpoint designs, deploys, and operates identity, privileged access, vulnerability, endpoint, and device trust controls for Fortellar's clients, with…
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Transportation Engineer Senior ($4,000 Hiring Incentive)
Arizona Department of Administration
AZ
The purpose of this position is to assist the Regional Traffic Engineer in managing technical reviews and to provide guidance, training, and direct supervision to the Traffic Engineering…
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Facilities Coordinator
Colonial Pipeline Company
Alpharetta, GA
· Coordinate facilities contractors supporting fire monitoring, elevators, landscaping, HVAC, janitorial services, plumbing, UPS systems, and emergency generators.
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Software Engineer Associate - Technology Development Program 2027, Atlanta, GA
Cargill
Atlanta, GA
Software Engineer Associate – Technology Development Program Position :
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Program Analytics & Data Visualization Specialist I
Guidehouse
ATLANTA, GA
- $70,000 to $116,000 USD / year
Master's degree in Public Health, Health Informatics, Data Science, Analytics, Statistics, Computer Science, Information Systems, Geography/GIS, or a related field.
Added 1 min ago
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Senior Platform Software Engineer - OCI
Oracle
Atlanta, GA
- $92,500 to $209,500 USD / year
Oracle Cloud Infrastructure (OCI) is looking for a Senior Platform Software Engineer to join the PKI team responsible for building and operating cloud-scale Public Key Infrastructure…
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Product Lifecycle Mechanical Engineer, Data Center Electrical Products and Services
Amazon
Atlanta, GA
…is developing resilient electrical distribution products and systems. Our designs are fundamentally changing the data center, providing operational and financial benefits that are critical…
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Staff Full-stack Engineer - Shopping (Remote-eligible)
Capital One
Atlanta, GA
As a Staff Engineer at Capital One, you will be part of a community of technical experts working to define the future of banking in the cloud. You will work alongside our talented team of…
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Senior Staff Engineer - Agentic Identity
Cisco
Atlanta, GA
…software that protects and powers the next generation of AI…
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Senior Business Intelligence Engineer
Humana
Atlanta, GA
The Senior Business Intelligence (BI) Engineer engages with business value streams on diverse and complex opportunities leveraging a variety of technology platforms. The individual will…
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Site Reliability Engineer
Highmark Health
Atlanta, GA
This job is responsible for the reliability, availability, and performance of critical healthcare IT systems, principally in the Environment of Care (EOC), enabling seamless access to…
Added 1 min ago
Data Scientist 1
Baylor Scott & White Health
Atlanta, GA
AI, agentic systems, healthcare AI, and responsible AI.
Added 1 min ago
Chief Bldg Engineer Supervisor
CBRE
North Atlanta, GA · Alpharetta, GA · Cumming, GA · Brookhaven, GA · Atlanta, GA · Buford, GA · Cartersville, GA · Carrollton, GA · Decatur, GA · Duluth, GA · Johns Creek, GA · Suwanee, GA · Stone Mountain, GA · Sugar Hill, GA · McDonough, GA · Roswell, GA · Marietta, GA · Newnan, GA · Snellville, GA · Sandy Springs, GA · Peachtree City, GA · Milton, GA
As a CBRE Chief Building Engineer Supervisor, you will supervise the team responsible for planning, coordinating, and managing ongoing maintenance and repair operations for a facility, a…
Added 1 min ago
Platform Infrastructure Engineer
Maximus
Atlanta, GA
Maximus is seeking a highly skilled individual to join our team as a Platform Infrastructure Engineer. You will be responsible for the deployment and maintenance of several platforms…
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Hardware Engineer, PCB Layout
Meta
Atlanta, GA
Meta is seeking a Staff PCB Layout Engineer to drive the design and delivery of complex printed circuit boards for large-scale infrastructure hardware. In this role, you will define layout…
Added 1 min ago
Senior Frontend Engineer - Hashicorp Vault
IBM
Atlanta, GA
Work with highly technical backend systems and implement interfaces that make advanced functionality understandable and accessible to a broad range of users

ControlUp

Technical Relationship Manager (USA)

Remote, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

ControlUp is a leader in Digital Employee Experience (DEX), evolving IT operations with agentic AI to deliver Autonomous Endpoint Management (AEM) and a digital workspace that runs itself.

Our platform transforms millions of real-time signals into intelligent action, bridging the gap between deep visibility and automated remediation. We turn "IT headaches" and employee frustration into self-healing operations, allowing organizations to move beyond reactive troubleshooting toward a future where technology works seamlessly in the background.

We’re here to ensure the workday runs without disruptions. No tool sprawl, no wasted time, and no friction. Just technology that works for people, not against them, so they can stay focused on what they do best.

One platform. One powerful shift in how work flows.

About the Role:

As a Technical Relationship Manager (TRM), you will serve as a trusted technical advisor and customer advocate, providing white-glove service to help enterprise customers maximize the value of ControlUp’s solutions. This role is instrumental in ensuring a seamless customer journey, from initial design and onboarding through ongoing adoption, expansion, and optimization.

You will work closely with customers to design, implement, and configure ControlUp solutions tailored to their unique needs and deliver strategic guidance, workshops, and best practices.

Ultimately, the goal of this role is to maintain and grow a portfolio of highly engaged customers who not only achieve significant business value but also become vocal advocates for ControlUp. The TRM will typically manage 12-15 strategic accounts.

Reports to the Manager, TRM Americas.

Who We’re Looking For:

ControlUp TRMs are experienced IT professionals with a deep understanding of end-user technology and IT operations. They are not only technically proficient but also strong communicators who can clearly articulate the "how" and "why" of ControlUp’s solutions, influencing customers to fully leverage the platform.

Successful TRMs are self-motivated, charismatic problem-solvers who thrive on working collaboratively with customers to solve complex technical challenges faced by IT Operations teams across industries, while continuing to push the boundaries of their own knowledge each day.

What You’ll Own:

Customer Engagement & Success:

Support customers using active listening and consultative investigation techniques to deeply understand their needs.
Provide technical guidance on implementation best practices, solution operation, adoption strategies, performance tuning, and use case enhancement.
Mentor and coach customers on how to maximize their ControlUp deployment and explore new use cases.
Partner with Customer Success (CSMs/ESMs) to drive adoption, account health, and renewal and expansion outcomes.
Help customers adopt ControlUp’s automation and AI-driven capabilities.
Occasionally travel to customer sites as needed (average of 1-2 visits per quarter).

Technical Expertise & Advocacy:

Identify and develop technical collateral, including best practices, deployment architectures, and solution guides.
Build and maintain deep knowledge of the entire ControlUp product portfolio to ensure effective customer support.

Collaboration & Continuous Improvement:

Provide feedback to management on process and practice improvements.
Contribute to internal technical projects, such as supporting new product features, benchmarking, troubleshooting, and best practices development.
Act as a consultant to Sales and Presales during the sales process, especially when expanding existing customer accounts.
Share AI-assisted techniques with the team (scripting, documentation, analysis).

What You’ll Bring:

Enterprise IT consulting experience with a strong technical foundation in endpoint and desktop management, VDI and application virtualization (e.g., Omnissa, Citrix, Azure Virtual Desktop), and the Microsoft ecosystem, including endpoints.
A background in roles such as Desktop Engineer, Cloud Engineer, or EUC Specialist, with a proven ability to design, build, and deliver solutions in large enterprise environments.
A track record of technical leadership and customer engagement, with exceptional communication skills and the ability to translate complex technical concepts and risks into actionable insights for stakeholders at all levels.
Hands-on fluency using AI assistants and coding tools (e.g., Cursor, Claude Code, Codex) in daily work to write, review, and troubleshoot scripts, including how to validate AI-generated output before it reaches a customer environment.
A working understanding of how AI and automation are changing IT operations (such as AI-assisted troubleshooting, automated remediation, and agentic workflows), and the ability to discuss them credibly with customers, including questions about governance, data handling, and human oversight.
PowerShell scripting skills and experience working with APIs to automate or integrate systems.
Strong organizational, note-taking, and time management skills.

Why You’ll Love It Here:

Global, Not Isolated: You’ll work with a diverse team spanning the US, EMEA, and Israel. We’re known for our vibrant social culture, and once a year, the entire global company comes together for a major offsite to reconnect in person.
Meaningful Impact: Make a real impact from day one, working with cutting-edge technology in a fast-paced, global environment.
Collaborative & Growth-Driven: Join a collaborative, empowering culture where learning and professional growth are encouraged.
True Flexibility: We offer a hybrid model. We care about the output of your expertise, not the hours you spend in a specific chair.

Ready to join? Apply now and help us shape the future of IT and employee experience.

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