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Territory Manager - Colorado
JR & Co
Colorado Springs, CO
- $125,000 to $165,000 USD / year
Position Overview: The Territory Manager provides leadership and oversight across JR & Co.’s Colorado branches, with responsibility for operational performance, financial results, staffing,…
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Manager, Business Affairs
NBCUniversal
Universal City, CA
- $85,000 to $110,000 USD / year
…relations, finance, music, distribution, marketing, network operations, affiliate relations, and affiliated platforms, including Peacock and…
Added 1 min ago
Jet Aviation Staffing - Chief Pilot - Challenger 350 , Bedford, MA (BED)
Jet Aviation
Bedford, MA
…position provides leadership and day-to-day oversight of flight operations, flight crew, scheduling, training, standardization, and regulatory compliance for a private FAR Part 91…
Added 1 min ago
CU
4-H Program Educator - Watertown, NY
Cornell Univ (NYS Colleges & Exper Sta)
United States
- $24 USD / hour
This position will serve as the 4-H Youth Development Educator for Cornell Cooperative Extension Association of Jefferson County and, under the leadership and oversight of the Youth and…
Added 1 min ago
Critical Care Nurse Manager
Littleton Hospital Association
Littleton, NH
The Manager of Intensive Care Unit (ICU) and Respiratory Therapy is responsible for the leadership, staffing, quality, and financial performance of the ICU, and Respiratory Therapy…
Added 1 min ago
Technical SME
Essintial Enterprise Solutions
Remote, United States
…split your time between live technical support and account operations, working closely with the Demand, Assignments, Validation, and Current-Day teams. This role is designed as a…
Added 1 min ago
Patient Care Coordinator, Basden Eye Care
EssilorLuxottica Group
Auburn, AL
…tremendous incentive opportunities, and support professional…
Added 1 min ago
Store Manager
EssilorLuxottica Group
Jersey City, NJ
The Store Manager is an on-the-floor leader, not only performing all store functions, but also acting as a guide and role model for the team. Coaches, develops and inspires the team so that…
Added 1 min ago
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HVAC Lead Installer
United Air Temp Air Conditioning and Heating LLC
Lorton, VA
- $95,000 to $105,000 USD / year
Ongoing technical training and professional development.
Added 1 min ago
LM
Quality Control Technician
Luxfer MEL Technologies - Saxonburg
Saxonburg, PA
- $19 to $22 USD / hour
…defense, automotive, and other advanced technology markets. Our operations include the handling of both hazardous and non-hazardous materials and require strict adherence to safety,…
Added 2 mins ago
General Manager
Squeeze Massage
Studio City, CA
We’re looking for an experienced, people-focused General Manager to lead our Studio City location. This is a hands-on leadership opportunity for someone who enjoys developing teams, driving…
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Area Safety Manager
FIRST MANAGEMENT SERVICES LLC
Remote, United States
The Area Safety Manager (ASM) supports the safety of designated locations for all operational, facility and shop activities within the geographic area. The ASM works directly with the Area…
Added 2 mins ago
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Supervisor Patient Access Registration
Valleywise Health System
Phoenix, AZ
- $56,160 to $82,846.4 USD / year
Under the direction of the Senior Manager Patient Access Registration or designee, the Supervisor Patient Access Registration leads assigned ambulatory registration teams and is accountable…
Added 2 mins ago
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Manager of Advanced Practice – Urgent Care (Full-Time)
Fort Worth, TX
- Full-time
Title: Manager of Advanced Practice – Urgent Care (Full-Time)
Added 2 mins ago
Manager, Partner Commercial Strategy
FAMILY ENTERTAINMENT GROUP LLC
Itasca, IL
…provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone…
Added 2 mins ago
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Assembly Team Lead
United States
- $32 to $37 USD / hour
The Assembly Team Lead is responsible for leading day-to-day shop floor operations to ensure safe, efficient, and high-quality production. This role provides direction to assembly personnel…
Added 3 mins ago
ES Field Project Manager
REPUBLIC EES, LLC
Lancaster, PA
Works with Operations Manager and General Manager to ensure annual budgets are being met.
Added 3 mins ago
Manufacturing Engineer
Exalta Group
Kenosha, WI
…components. The position develops and supports manufacturing process development, technical problem-solving, and continuous improvement initiatives to support product quality,…
Added 4 mins ago
Architecture - Sr Project Manager - Healthcare
HOK
Houston, TX
We are currently seeking a Senior Architectural Project Manager with a focus on Healthcare to join our dynamic practice in Houston. This role involves two key responsibilities. The first is…
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Senior Treasury Analyst
BCBSM, Inc.
Eagan, MN
…assessment of capital markets, treasury performance management, development of treasury strategies, liquidity management across the enterprise, and development of treasury board-related…
Added 5 mins ago
Career Day in Flagstaff, AZ!
Community Choice Financial Family of Brands
Flagstaff, AZ
We invite you to meet 1-on-1 with a hiring manager and learn more about career opportunities as a member of our Store Operations team, the front line of our business that strives to provide…
Added 5 mins ago
AD
Dental Office Manager
Aspen Dental
Morganton, NC
- $58,000 to $62,000 USD / year
…thrive in your career. When you join our team as a Dental Office Manager, which at Aspen Dental we call an Operations Manager, you will have the opportunity to give back to communities and…
Added 5 mins ago
AD
Assistant Dental Office Manager
Aspen Dental
Waynesville, NC
- $20 to $25 USD / hour
…career. When you join our team as an Assistant Dental Office Manager, which at Aspen Dental we call an Operations Lead, you will have the opportunity to give back to communities and…
Added 5 mins ago
AD
Assistant Dental Office Manager
Aspen Dental
Tucson, AZ
- $18 to $22 USD / hour
…career. When you join our team as an Assistant Dental Office Manager, which at Aspen Dental we call an Operations Lead, you will have the opportunity to give back to communities and…
Added 5 mins ago
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SCIF Facilities Security Manager
Applied Research Solutions
Bedford, MA
- $118,000 to $130,000 USD / year
Applied Research Solutions is seeking a SCIF Facilities Security Manager to support an Air Force mission at Hanscom AFB, MA. This role will lead security responsibilities throughout the…

ControlUp

Technical Relationship Manager (USA)

Remote, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

ControlUp is a leader in Digital Employee Experience (DEX), evolving IT operations with agentic AI to deliver Autonomous Endpoint Management (AEM) and a digital workspace that runs itself.

Our platform transforms millions of real-time signals into intelligent action, bridging the gap between deep visibility and automated remediation. We turn "IT headaches" and employee frustration into self-healing operations, allowing organizations to move beyond reactive troubleshooting toward a future where technology works seamlessly in the background.

We’re here to ensure the workday runs without disruptions. No tool sprawl, no wasted time, and no friction. Just technology that works for people, not against them, so they can stay focused on what they do best.

One platform. One powerful shift in how work flows.

About the Role:

As a Technical Relationship Manager (TRM), you will serve as a trusted technical advisor and customer advocate, providing white-glove service to help enterprise customers maximize the value of ControlUp’s solutions. This role is instrumental in ensuring a seamless customer journey, from initial design and onboarding through ongoing adoption, expansion, and optimization.

You will work closely with customers to design, implement, and configure ControlUp solutions tailored to their unique needs and deliver strategic guidance, workshops, and best practices.

Ultimately, the goal of this role is to maintain and grow a portfolio of highly engaged customers who not only achieve significant business value but also become vocal advocates for ControlUp. The TRM will typically manage 12-15 strategic accounts.

Reports to the Manager, TRM Americas.

Who We’re Looking For:

ControlUp TRMs are experienced IT professionals with a deep understanding of end-user technology and IT operations. They are not only technically proficient but also strong communicators who can clearly articulate the "how" and "why" of ControlUp’s solutions, influencing customers to fully leverage the platform.

Successful TRMs are self-motivated, charismatic problem-solvers who thrive on working collaboratively with customers to solve complex technical challenges faced by IT Operations teams across industries, while continuing to push the boundaries of their own knowledge each day.

What You’ll Own:

Customer Engagement & Success:

Support customers using active listening and consultative investigation techniques to deeply understand their needs.
Provide technical guidance on implementation best practices, solution operation, adoption strategies, performance tuning, and use case enhancement.
Mentor and coach customers on how to maximize their ControlUp deployment and explore new use cases.
Partner with Customer Success (CSMs/ESMs) to drive adoption, account health, and renewal and expansion outcomes.
Help customers adopt ControlUp’s automation and AI-driven capabilities.
Occasionally travel to customer sites as needed (average of 1-2 visits per quarter).

Technical Expertise & Advocacy:

Identify and develop technical collateral, including best practices, deployment architectures, and solution guides.
Build and maintain deep knowledge of the entire ControlUp product portfolio to ensure effective customer support.

Collaboration & Continuous Improvement:

Provide feedback to management on process and practice improvements.
Contribute to internal technical projects, such as supporting new product features, benchmarking, troubleshooting, and best practices development.
Act as a consultant to Sales and Presales during the sales process, especially when expanding existing customer accounts.
Share AI-assisted techniques with the team (scripting, documentation, analysis).

What You’ll Bring:

Enterprise IT consulting experience with a strong technical foundation in endpoint and desktop management, VDI and application virtualization (e.g., Omnissa, Citrix, Azure Virtual Desktop), and the Microsoft ecosystem, including endpoints.
A background in roles such as Desktop Engineer, Cloud Engineer, or EUC Specialist, with a proven ability to design, build, and deliver solutions in large enterprise environments.
A track record of technical leadership and customer engagement, with exceptional communication skills and the ability to translate complex technical concepts and risks into actionable insights for stakeholders at all levels.
Hands-on fluency using AI assistants and coding tools (e.g., Cursor, Claude Code, Codex) in daily work to write, review, and troubleshoot scripts, including how to validate AI-generated output before it reaches a customer environment.
A working understanding of how AI and automation are changing IT operations (such as AI-assisted troubleshooting, automated remediation, and agentic workflows), and the ability to discuss them credibly with customers, including questions about governance, data handling, and human oversight.
PowerShell scripting skills and experience working with APIs to automate or integrate systems.
Strong organizational, note-taking, and time management skills.

Why You’ll Love It Here:

Global, Not Isolated: You’ll work with a diverse team spanning the US, EMEA, and Israel. We’re known for our vibrant social culture, and once a year, the entire global company comes together for a major offsite to reconnect in person.
Meaningful Impact: Make a real impact from day one, working with cutting-edge technology in a fast-paced, global environment.
Collaborative & Growth-Driven: Join a collaborative, empowering culture where learning and professional growth are encouraged.
True Flexibility: We offer a hybrid model. We care about the output of your expertise, not the hours you spend in a specific chair.

Ready to join? Apply now and help us shape the future of IT and employee experience.

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