Jobs in the United States

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Added 5 mins ago
Staff Full-stack Engineer - Shopping (Remote-eligible)
Capital One
Charleston, WV
Software engineering and solution architecture
Added 5 mins ago
Data Scientist 1
Baylor Scott & White Health
Charleston, WV
In this role, you will contribute across the solution lifecycle, from problem definition and data preparation
Added 5 mins ago
AT
Senior Business Systems Analyst
Akamai Technologies, Inc.
Charleston, WV
- $88,900 to $160,100 USD / year
Managing requirements validation and solution delivery throughout development lifecycles
Added 5 mins ago
AT
Senior Business Systems Analyst
Akamai Technologies, Inc.
Charleston, WV
- $88,900 to $160,100 USD / year
Working with developers and QA teams to clarify requirements, address functional questions, and support solution delivery.
Added 5 mins ago
EG
Solutions Architect - Wire Payments
Eliassen Group
Charleston, WV
- $90 to $100 USD / hour
…consultant will interpret business requirements, develop appropriate solution architectures, advise stakeholders, and guide technical teams through implementation. The role requires the…
Added 8 mins ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 13 mins ago
UiPath RPA Platform Architect
CGI Technologies and Solutions, Inc.
South Bend, IN
. Delivery leadership: Lead process assessments and solution design, review developer work, and coach and mentor the automation delivery team.
Added 13 mins ago
A
Engineering Systems - Dassault 3DExperience Solution Architect
Accenture
Carmel, IN
- $94,400 to $293,800 USD / year
Lead in the functional design and the functional Architecture of the solution.
Added 13 mins ago
Learning Technology Manager
Accenture
Carmel, IN
Craft compelling proposals, solution configurations, and effort estimates for LMS, LXP, and broader learning tech engagements.
Added 13 mins ago
AEM Functional Lead
Accenture
Carmel, IN
Offer suggestions and recommendations during AEM solution design and execution phase from a functional perspective to ensure business intent is understood by the project team
Added 13 mins ago
A
Edge Mid-Market Sales Account Executive - Adobe
Accenture
Carmel, IN
- $122,700 to $187,800 USD / year
…referrals, partner-sourced opportunities, joint marketing campaigns, solution interest, co-sell motions, partner referrals, and targeted account…
Added 13 mins ago
A
Cúram Technical Developer
Accenture
Carmel, IN
- $73,800 to $218,800 USD / year
Provide technical leadership through solution reviews, code reviews, estimation, mentoring, and development best practices.
Added 13 mins ago
A
MarTech Data Architect
Accenture
Carmel, IN
- $132,500 to $302,400 USD / year
Solution Architecture & Design: Architect scalable, secure cloud-based solutions for large-scale migrations and integrations. Use AI tools - including generative design and LLM-assisted…
Added 14 mins ago
Staff Full-stack Engineer - Shopping (Remote-eligible)
Capital One
Indianapolis, IN
Software engineering and solution architecture
Added 14 mins ago
Data Scientist 1
Baylor Scott & White Health
Indianapolis, IN
In this role, you will contribute across the solution lifecycle, from problem definition and data preparation
Added 14 mins ago
AT
Senior Business Systems Analyst
Akamai Technologies, Inc.
Indianapolis, IN
- $88,900 to $160,100 USD / year
Working with developers and QA teams to clarify requirements, address functional questions, and support solution delivery.
Added 14 mins ago
AT
Senior Business Systems Analyst
Akamai Technologies, Inc.
Indianapolis, IN
- $88,900 to $160,100 USD / year
Managing requirements validation and solution delivery throughout development lifecycles
Added 14 mins ago
Director - Real World Data Scientist
Lilly
Indianapolis, IN
Added 14 mins ago
EG
Solutions Architect - Wire Payments
Eliassen Group
Indianapolis, IN
- $90 to $100 USD / hour
…consultant will interpret business requirements, develop appropriate solution architectures, advise stakeholders, and guide technical teams through implementation. The role requires the…
Added 17 mins ago
S
Senior Revenue Systems Analyst
sunday
New York · Miami · Atlanta · Chicago · Dallas
- $110,000 to $130,000 USD / year
Own systems initiatives end-to-end. Understand the problem, gather and challenge requirements, design the solution, build or coordinate implementation, test, deploy, document, and drive…
Added 21 mins ago
P
Director, Business Systems & AI Enablement (Remote EST – United States)
Partnerize
philadelphia, PA
- $145,000 to $170,000 USD / year
Requirements and solution design: Partner with stakeholders across Sales, Marketing, Finance and Operations to develop user stories, define solution designs and write clear business…
Added 28 mins ago
AWS Python Automation Developer **
CGI Technologies and Solutions, Inc.
Birmingham, AL
We are seeking an experienced AWS Python Automation Developer to build and support secure, scalable, and resilient enterprise process automation within a highly regulated financial services…
Added 28 mins ago
EG
Solutions Architect - Wire Payments
Eliassen Group
Montgomery, AL
- $90 to $100 USD / hour
…consultant will interpret business requirements, develop appropriate solution architectures, advise stakeholders, and guide technical teams through implementation. The role requires the…
Added 31 mins ago
Senior Architect, Enterprise Agentic Automation
Jobgether
Remote, United States
…people can work together effectively. From initial discovery and solution architecture through implementation and production, you will own delivery and ensure measurable business value. You…
Added 39 mins ago
Sr SATCOM Field Engineer Sr - Ex Pat Japan
Lockheed Martin
Bethesda, MD · Bethesda
…Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer…

ControlUp

Technical Relationship Manager (USA)

Remote, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

ControlUp is a leader in Digital Employee Experience (DEX), evolving IT operations with agentic AI to deliver Autonomous Endpoint Management (AEM) and a digital workspace that runs itself.

Our platform transforms millions of real-time signals into intelligent action, bridging the gap between deep visibility and automated remediation. We turn "IT headaches" and employee frustration into self-healing operations, allowing organizations to move beyond reactive troubleshooting toward a future where technology works seamlessly in the background.

We’re here to ensure the workday runs without disruptions. No tool sprawl, no wasted time, and no friction. Just technology that works for people, not against them, so they can stay focused on what they do best.

One platform. One powerful shift in how work flows.

About the Role:

As a Technical Relationship Manager (TRM), you will serve as a trusted technical advisor and customer advocate, providing white-glove service to help enterprise customers maximize the value of ControlUp’s solutions. This role is instrumental in ensuring a seamless customer journey, from initial design and onboarding through ongoing adoption, expansion, and optimization.

You will work closely with customers to design, implement, and configure ControlUp solutions tailored to their unique needs and deliver strategic guidance, workshops, and best practices.

Ultimately, the goal of this role is to maintain and grow a portfolio of highly engaged customers who not only achieve significant business value but also become vocal advocates for ControlUp. The TRM will typically manage 12-15 strategic accounts.

Reports to the Manager, TRM Americas.

Who We’re Looking For:

ControlUp TRMs are experienced IT professionals with a deep understanding of end-user technology and IT operations. They are not only technically proficient but also strong communicators who can clearly articulate the "how" and "why" of ControlUp’s solutions, influencing customers to fully leverage the platform.

Successful TRMs are self-motivated, charismatic problem-solvers who thrive on working collaboratively with customers to solve complex technical challenges faced by IT Operations teams across industries, while continuing to push the boundaries of their own knowledge each day.

What You’ll Own:

Customer Engagement & Success:

Support customers using active listening and consultative investigation techniques to deeply understand their needs.
Provide technical guidance on implementation best practices, solution operation, adoption strategies, performance tuning, and use case enhancement.
Mentor and coach customers on how to maximize their ControlUp deployment and explore new use cases.
Partner with Customer Success (CSMs/ESMs) to drive adoption, account health, and renewal and expansion outcomes.
Help customers adopt ControlUp’s automation and AI-driven capabilities.
Occasionally travel to customer sites as needed (average of 1-2 visits per quarter).

Technical Expertise & Advocacy:

Identify and develop technical collateral, including best practices, deployment architectures, and solution guides.
Build and maintain deep knowledge of the entire ControlUp product portfolio to ensure effective customer support.

Collaboration & Continuous Improvement:

Provide feedback to management on process and practice improvements.
Contribute to internal technical projects, such as supporting new product features, benchmarking, troubleshooting, and best practices development.
Act as a consultant to Sales and Presales during the sales process, especially when expanding existing customer accounts.
Share AI-assisted techniques with the team (scripting, documentation, analysis).

What You’ll Bring:

Enterprise IT consulting experience with a strong technical foundation in endpoint and desktop management, VDI and application virtualization (e.g., Omnissa, Citrix, Azure Virtual Desktop), and the Microsoft ecosystem, including endpoints.
A background in roles such as Desktop Engineer, Cloud Engineer, or EUC Specialist, with a proven ability to design, build, and deliver solutions in large enterprise environments.
A track record of technical leadership and customer engagement, with exceptional communication skills and the ability to translate complex technical concepts and risks into actionable insights for stakeholders at all levels.
Hands-on fluency using AI assistants and coding tools (e.g., Cursor, Claude Code, Codex) in daily work to write, review, and troubleshoot scripts, including how to validate AI-generated output before it reaches a customer environment.
A working understanding of how AI and automation are changing IT operations (such as AI-assisted troubleshooting, automated remediation, and agentic workflows), and the ability to discuss them credibly with customers, including questions about governance, data handling, and human oversight.
PowerShell scripting skills and experience working with APIs to automate or integrate systems.
Strong organizational, note-taking, and time management skills.

Why You’ll Love It Here:

Global, Not Isolated: You’ll work with a diverse team spanning the US, EMEA, and Israel. We’re known for our vibrant social culture, and once a year, the entire global company comes together for a major offsite to reconnect in person.
Meaningful Impact: Make a real impact from day one, working with cutting-edge technology in a fast-paced, global environment.
Collaborative & Growth-Driven: Join a collaborative, empowering culture where learning and professional growth are encouraged.
True Flexibility: We offer a hybrid model. We care about the output of your expertise, not the hours you spend in a specific chair.

Ready to join? Apply now and help us shape the future of IT and employee experience.

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