Jobs in the United States

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Added 1 min ago
Sr. Manager, SG&A FP&A
Vail Resorts
CA
…sustainable high-performing team is uniquely focused on talent development, prioritizing career growth through accelerated opportunities and…
Added 1 min ago
VR
Assistant Manager of Kirkwood Rentals
Vail Resorts
Kirkwood, CA
- $25 USD / hour
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Added 1 min ago
T
Loan Operations Group Manager
TEKsystems
El Monte, CA
- $150,000 to $180,000 USD / year
We are seeking an experienced Loan Operations Group Manager to lead and oversee multiple loan servicing functions within a growing financial institution. This leadership role is responsible…
Added 1 min ago
Manager Digital Engineering 3
Northrop Grumman
Manhattan Beach, CA
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Added 1 min ago
Financial Consultant Partner - Woodland Hills, CA
Charles Schwab
Woodland Hills, CA
A valid and active FINRA Series 7 license required
Added 1 min ago
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Clinical Services Manager - Central Arkansas - Primary Care Clinics
University of Arkansas for Medical Sciences
Remote, United States
Day Shift (United States of America) · Persons must have proof of legal authority to work in the United States on the first day of employment
Added 1 min ago
Transmission Planning Advisor
Southern California Edison
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Performs field inspections to gather data relevant to the planning and development review process and to verify that planning development projects comply with approved plans. Manages the…
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Records Technician III
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EL MONTE, CA
- $31 USD / hour
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Added 2 mins ago
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Environmental Services / Custodial Operations Manager 1
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- $56,270 to $72,820 USD / year
Sodexo is seeking an Environmental Services (EVS) Operations Manager 1 to lead daily EVS operations at Adventist Health Clear Lake, a 25-bed critical access hospital in Clearlake, CA.
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- $20.65 USD / hour
…management and support staff. This position reports to the General…
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Customer Service Supervisor-Cross Functional
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- $20.65 USD / hour
…management and support staff. This position reports to the General…
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Government Relations Manager/Public Affairs Advisor
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Added 2 mins ago
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…quality of repair for all maintained vehicles Work with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon Breakdown,…

Controlling Systems

Dispatch, Outreach, and Office Coordinator

Denver, CO, United States

$20 to $25 USD / hour

Apply on controlling-systems.careerplug.com About employer

Applications open in a new tab.

Job details

Pay: $20 to $25 USD / hour
Posting language: English
Posted: Jun 10, 2022

Original job description

Benefits:

Spiffs, Rewards, & Employee Contests
Competitive Compensation
Paid Vacation
401(k)
Bonus based on performance
Health insurance
Training & development
Dental insurance
Opportunity for advancement
Vision insurance

The Service Dispatcher, under the supervision of the Office Manager, plays a crucial role in supporting the administrative and operational aspects of the Service Department.

About the Role

We are seeking a highly organized and proactive Dispatch, Outreach, and Office Coordinator to join our team. This position is the central hub of daily operations - balancing technician scheduling, customer communication, lead tracking, and administrative support. The right candidate will thrive in a fast-paced environment, take initiative, and ensure that both our operations teams and customers experience seamless, professional support.

Key Responsibilities

Scheduling & Dispatching

Receive and prioritize incoming service requests from customers.
Schedule and dispatch HVAC technicians for service calls, installations, and maintenance jobs.
Adjust routes and schedules in real time to maximize efficiency and handle emergencies, delays, or cancellations.
Conduct daily follow-ups on outstanding leads and open service tickets.

Customer Service & Communication

Act as the main point of contact for customers, technicians, and management.
Answer inbound calls and emails related to service requests, scheduling, and pricing.
Provide courteous, accurate, and timely responses to customer inquiries, including warranties and follow-ups.
Document and address customer concerns, ensuring prompt resolution and satisfaction.
Maintain customer records, service histories, and warranties in company software (Sera).

Monitoring & Support

Track technician progress throughout the day and provide operational support as issues arise.
Monitor job completion and confirm customer satisfaction (including “Happy Calls” post-service).
Report recurring service issues and inefficiencies to management.
Ensure technicians have proper tools, materials, and information before jobs.

Lead Tracking & Outreach

Monitor and track new leads from platforms such as Angi, Yelp, Bullseye Pro, Google Local Services, and others.
Provide reporting on lead sources, conversion rates, and outreach effectiveness.
Support marketing efforts by coordinating follow-ups on incoming leads.

Office Coordination & Administrative Support

Intake and process customer calls, creating/updating job records in Sera.
Manage workflow between service and install teams, ensuring jobs move smoothly from sales through completion.
Handle permits, inspections, warranties, and parts orders.
Maintain compliance with company policies, warranties, and safety requirements.
Prepare detailed reports for management, including service performance, audits, and quality assurance.

Qualifications

2+ years of experience in dispatching, scheduling, office coordination, or related administrative roles (HVAC/Service industry experience preferred).
Strong multitasking and organizational skills with the ability to adjust priorities quickly.
Excellent communication skills - both written and verbal.
Proficiency with scheduling/dispatch software (experience with Sera a plus).
Problem-solving mindset with the ability to remain calm under pressure.
Comfortable with customer-facing interactions and conflict resolution.

Why Join Us?

Be part of a growing and respected HVAC/Electrical/Solar company.
Work in a dynamic role where no two days are the same.
Competitive pay and benefits package.
Opportunity to directly impact customer experience and operational efficiency.

THIS IS NOT A REMOTE POSITION

👉 How to Apply: Submit your resume and cover letter to https://sites.google.com/controllingsystemsco.com/csi-application/home .

Apply on controlling-systems.careerplug.com About employer

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Jobs in the United States