Analyst, IT

Job Summary

The IT Network Analyst is responsible for implementing, supporting, maintaining, and troubleshooting Continental’s corporate, data center, and field network infrastructure. This role performs network configuration and operational support with increasing independence, resolves network issues within its scope, contributes technical input to network solutions, and ensures work aligns with established network, security, architectural, and change-management standards. The position supports a broad range of network technologies, including routing and switching, firewalls, WAN/LAN connectivity, cellular gateways, VPN, DNS, DHCP, and related infrastructure.

Duties and Responsibilities

• Configure, maintain, support, and troubleshoot routers, switches, firewalls, cellular gateways, and related network infrastructure.
• Troubleshoot network incidents, performance issues, and outages using a methodical approach to identify root cause and implement appropriate resolution.
• Participate in the Network On-Call rotation, which requires periodic 24x7 availability.
• Perform planned network maintenance, including circuit upgrades, software and firmware updates, security vulnerability remediation, and bug fixes.
• Support LAN, WAN, data center, field, and campus network environments.
• Support the deployment, configuration, and troubleshooting of cellular gateways used for SCADA and field connectivity.
• Maintain network-related DNS records and other supporting configuration data.
• Support the racking, cabling, installation, and documentation of network and data center equipment.
• Assist with the organization and documentation of MDF and IDF environments, including cabling and network infrastructure.
• Troubleshoot WAN and LAN connectivity, latency, packet loss, routing, switching, and other network performance issues.
• Provide Tier 2 network support to the Help Desk and other IT teams, ensuring issues are addressed within appropriate service expectations.
• Perform occasional travel to corporate and field locations to install, configure, repair, or troubleshoot network equipment and VoIP devices.
• Other duties as assigned.

Skills and Competencies

• Working knowledge of TCP/IP networking concepts, subnetting, IP addressing, routing, and switching.
• Understanding of common network troubleshooting tools and techniques, including ping, traceroute, ARP, packet captures, and related utilities.
• Ability to troubleshoot network connectivity and performance issues in a structured and methodical manner.
• Understanding of common TCP/IP protocols and network services.
• Understanding of access control lists, firewall policies, and network security concepts.
• Ability to create and maintain clear technical documentation and Layer 2/Layer 3 network diagrams using tools such as Microsoft Visio.
• Ability to work effectively with technical teams, business stakeholders, vendors, and other IT groups.
• Proven ability to work collaboratively as part of a technical team.

Required Qualifications

• High school diploma (or GED).
• Minimum five (5) years of experience in an IT analyst, network support, infrastructure support, or comparable technical role.
• Available to work after-hours on-call rotation.
• Working understanding of network infrastructure and common enterprise IT services.
• An acceptable pre-employment background and drug test.

Preferred Qualifications

• Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, or a related field.
• Cisco Certified Network Associate (CCNA), CompTIA Network+, or comparable industry certification.
• Experience supporting enterprise or campus network environments.
• Experience within the oil and gas industry.
• Experience supporting data center and field network infrastructure.
• Experience with enterprise network monitoring and diagnostic tools.
• Experience with SCADA or operational technology network environments.

Physical Requirements and Working Conditions

• Requires prolonged sitting, some bending and stooping.
• Requires occasional bending, stooping, and working in equipment rooms or network closets.
• Ability to occasionally use ladders and perform basic network cabling or access point installation activities.
• Ability to travel occasionally to corporate and field locations.
• Occasional lifting up to 25 pounds.
• Manual dexterity sufficient to operate a computer keyboard and calculator.

Continental Resources, Inc. provides equal employment opportunities and access for all applicants and employees without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information, veteran status, or any other category protected by law.