Branch Lead/Driver

Branch Lead/Driver A person in this position is responsible to assist the manager in administration of the branch, train new employees, assist in evaluation of employee performance, production of reports, perform daily data entry, and function as proxy to the manager and all personnel in the branch duties. This person may also perform deliveries to support customer purchases and improved relationships, recovering used batteries, performing customer installations, and delivery loading/unloading.

Job-Specific Responsibilities:

• Key to this job is to assist the branch or district manager in all aspects as well as deliver a high-quality customer experience while increasing the profitable sales of Company products and services. Creates and maintains promoters (raving fans) of clients, and team members
• Completes all necessary administrative work to ensure safety of all branch personnel
• Knowledgeable in all products carried and educates customers on products that service their needs. Identifies helpful opportunities for customers through expanding the use of Company products and services.
• Adaptable to provide executive-level and service-level sales presentations
• Pursues and maintains preferred vendor status with clients
• Obtains referrals from customers. Also able to successfully generate leads.
• Records in CRM daily activity/call reports concerning customer-related activities for quotes, orders, and problems concerning customer/vendor relationships
• Ensures the positive relationship is maintained while ensuring timely collection of payment for all orders.
• Deliver product and pick up used batteries, as well as maintain and replenishes consignment products for customers. Plans efficient routes, ensures proper/accurate, staged, and safe stocking of vehicle. Assists in loading and unloading process.
• Assist retail customers and perform battery installations.
• Coordinates labor to ensure branch is orderly, safe, and clean
• Performs inventory cycle counts and complete counts
• Trains personnel on mastered job processes, techniques, and procedures
• Maintains accurate documentation of all customer transactions. Compiles accurate reports.
• Coordinates regularly with supervisor to achieve targeted sales objectives.
• Provides regular reports