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Added 2 mins ago
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Electrical Construction Project Manager
GPAC
Chandler, AZ
- $110,000 to $140,000 USD / year
We are seeking an experienced Electrical Construction Project Manager to oversee commercial electrical construction projects from preconstruction through completion. This leadership role is…
Added 13 mins ago
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Senior Preconstruction Manager
GPAC
St Louis, MO
- $125,000 to $150,000 USD / year
We are seeking a Senior Preconstruction Manager to lead preconstruction strategy, develop competitive project budgets, build strong client relationships, and collaborate with project teams…
Added 14 mins ago
IT Program Manager
Jobgether
Remote, United States
Support the adoption and improvement of AI-assisted software development lifecycle tools by validating use cases, providing feedback, and sharing success stories.
Added 16 mins ago
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Senior Preconstruction Manager
GPAC
Oregon City, OR
- $125,000 to $150,000 USD / year
We are seeking a Senior Preconstruction Manager to lead preconstruction strategy, develop competitive project budgets, build strong client relationships, and collaborate with project teams…
Added 16 mins ago
G
Senior Preconstruction Manager
GPAC
Albany, GA
- $125,000 to $150,000 USD / year
We are seeking a Senior Preconstruction Manager to lead preconstruction strategy, develop competitive project budgets, build strong client relationships, and collaborate with project teams…
Added 19 mins ago
Engineering Manager - Property Management
TheGuarantors
New York, NY
5+ years of software engineering experience, including experience leading a team as a Tech Lead, Tech Lead Manager, or Engineering Manager. A strong prior track record as a…
Added 19 mins ago
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Senior Preconstruction Manager
GPAC
Dallas, TX
- $125,000 to $150,000 USD / year
We are seeking a Senior Preconstruction Manager to lead preconstruction strategy, develop competitive project budgets, build strong client relationships, and collaborate with project teams…
Added 19 mins ago
G
Senior Preconstruction Manager
GPAC
Fort Collins, CO
- $125,000 to $150,000 USD / year
We are seeking a Senior Preconstruction Manager to lead preconstruction strategy, develop competitive project budgets, build strong client relationships, and collaborate with project teams…
Added 19 mins ago
G
Senior Preconstruction Manager
GPAC
Livingston, NJ
- $125,000 to $150,000 USD / year
We are seeking a Senior Preconstruction Manager to lead preconstruction strategy, develop competitive project budgets, build strong client relationships, and collaborate with project teams…
Added 19 mins ago
G
Senior Preconstruction Manager
GPAC
Helena, MT
- $125,000 to $150,000 USD / year
We are seeking a Senior Preconstruction Manager to lead preconstruction strategy, develop competitive project budgets, build strong client relationships, and collaborate with project teams…
Added 19 mins ago
G
Senior Preconstruction Manager
GPAC
Richmond, VA
- $125,000 to $150,000 USD / year
We are seeking a Senior Preconstruction Manager to lead preconstruction strategy, develop competitive project budgets, build strong client relationships, and collaborate with project teams…
Added 19 mins ago
G
Senior Preconstruction Manager
GPAC
Walker, MI
- $125,000 to $150,000 USD / year
We are seeking a Senior Preconstruction Manager to lead preconstruction strategy, develop competitive project budgets, build strong client relationships, and collaborate with project teams…
Added 19 mins ago
G
Senior Preconstruction Manager
GPAC
Bowling Green, KY
- $125,000 to $150,000 USD / year
We are seeking a Senior Preconstruction Manager to lead preconstruction strategy, develop competitive project budgets, build strong client relationships, and collaborate with project teams…
Added 21 mins ago
Interior Designer
GPAC
Raleigh, NC
Use software to design, sketch and provide drawings of proposed projects
Added 21 mins ago
Commercial Construction Estimator
GPAC
Tempe, AZ
Support business development and proposal efforts as needed
Added 25 mins ago
G
Project Manager Needed-Commercial Construction $10-40M
GPAC
Tulsa, OK
- $120,000 to $150,000 USD / year
Conclusion: The role of a Commercial Construction Project Manager requires a blend of technical expertise, leadership skills, and meticulous planning to successfully deliver projects on…
Added 25 mins ago
G
Project Manager-Commercial Construction $10-40M
GPAC
Tulsa, OK
- $120,000 to $150,000 USD / year
Conclusion: The role of a Commercial Construction Project Manager requires a blend of technical expertise, leadership skills, and meticulous planning to successfully deliver projects on…
Added 25 mins ago
G
Project Manager Needed-Commercial Construction $10-40M
GPAC
Tulsa, OK
- $120,000 to $150,000 USD / year
Conclusion: The role of a Commercial Construction Project Manager requires a blend of technical expertise, leadership skills, and meticulous planning to successfully deliver projects on…
Added 25 mins ago
G
Project Manager-Commercial Construction $10-40M
GPAC
Raleigh, NC
- $120,000 to $135,000 USD / year
Conclusion: The role of a Commercial Construction Project Manager requires a blend of technical expertise, leadership skills, and meticulous planning to successfully deliver projects on…
Added 25 mins ago
G
Project Manager-Commercial Construction $10-40M
GPAC
Raleigh, NC
- $120,000 to $135,000 USD / year
Conclusion: The role of a Commercial Construction Project Manager requires a blend of technical expertise, leadership skills, and meticulous planning to successfully deliver projects on…
Added 25 mins ago
G
Project Manager Needed-Commercial Construction $10-40M
GPAC
Boise, ID
- $120,000 to $135,000 USD / year
Conclusion: The role of a Commercial Construction Project Manager requires a blend of technical expertise, leadership skills, and meticulous planning to successfully deliver projects on…
Added 26 mins ago
G
Project Managers Needed
GPAC
Fort Worth, TX
- $120,000 to $140,000 USD / year
Conclusion: The role of a Commercial Construction Project Manager requires a blend of technical expertise, leadership skills, and meticulous planning to successfully deliver projects on…
Added 26 mins ago
G
Project Managers Needed
GPAC
Bozeman, MT
- $120,000 to $140,000 USD / year
Conclusion: The role of a Commercial Construction Project Manager requires a blend of technical expertise, leadership skills, and meticulous planning to successfully deliver projects on…
Added 27 mins ago
G
Project Managers Needed
GPAC
Fort Worth, TX
- $120,000 to $140,000 USD / year
Conclusion: The role of a Commercial Construction Project Manager requires a blend of technical expertise, leadership skills, and meticulous planning to successfully deliver projects on…
Added 27 mins ago
G
Project Managers Needed
GPAC
Jackson, WY
- $120,000 to $140,000 USD / year
Conclusion: The role of a Commercial Construction Project Manager requires a blend of technical expertise, leadership skills, and meticulous planning to successfully deliver projects on…

Contexture

Senior Client Support Specialist

Multiple Bases (Phoenix, Denver, or Grand Junction), AZ, United States

$5,147 to $5,833 USD / month

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Job details

Pay: $5,147 to $5,833 USD / month
Education: High school diploma
Experience: Minimum of 4+ years’ experience in technical customer service.
Posting language: English
Posted: Nov 5, 2026

Original job description

SENIOR CLIENT SUPPORT SPECIALIST

Job Code: SRCSS

Reports To: Manager, Client Support Base Location: AZ or CO

Work Status: Virtual Office

Minimum Starting Monthly Range: $5,147

Hiring Range (Monthly Pay): $5,147 – $5,833

Full-time / Part-time Full-time

Exempt / Non-Exempt Non-Exempt

Risk Designation: High

Summary The Senior Client Support Specialist is an integral part of the Client Support team. The Senior Client Support Specialist is responsible for providing helpdesk and technical support for consumers, participants, and internal partners within Contexture’s platforms. The Senior Client Support Specialist will provide mentoring and training of the Client Support Specialists, act as a liaison between different departments within the organization and provide enhanced services to users/participants. This position balances multiple support activities including matters related to both operational and project support.

This position is based in Phoenix Arizona; Denver Colorado; or Grand Junction, Colorado and requires local residency in one of these base locations. Our strategic flexibility allows for local work from home opportunities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities include the following:

Serve as Subject Matter Expert (SME) in assigned subject area(s).
Collaborates with the Manager, Client Support, to contribute to the development and revision of training plans for Client Support Specialist.
Review patient queue for errors and reprocess files as needed.
Serve as mentor to Client Support Specialists.
Serve as a tier-two escalation point for complex tickets and questions that may require further investigation and/or support from other Contexture teams.
Distribute outage notifications to participating organizations.
Troubleshoot data and manage technical issues related to platform access issues.
Manage user in the appropriate environment.
Assist with onboarding new hires and OTJ Training.
Maintain effective working relationships with participants.
Document support outcomes in the ticketing system.
Manage patient consent status in appropriate platforms.
Process Request for Information (ROIs) submitted by patients.
Troubleshoot alert/notification and migration issues.
Respond to support requests via email, ticketing system, or phone within SLA guidelines.
Provide and distribute regular reports to internal and external customers and produce ad-hoc reports as needed/requested.
Responsible for monitoring and maintaining the support queue efficiently.
Identify and escalate situations requiring urgent attention.
Stay current with system information, changes, and updates.
Provide after-hours support in on-call rotation.
Evaluate, research, and determine best response to issue.
Track and route problems and requests and document resolutions.
Performs other related duties as assigned.
Participates in design, review and influences critical technology projects within scope of role and team.
Knowledgeable about interface specifications and HL7 messages/CCDA documents for implementation projects.
Provides support to participant in collaboration with technical resources for system changes. Assist in testing and validation of interfaces and tools developed by Contexture or its vendors.
Manage competing projects and initiatives while self-managing through difficult and demanding situations with timely decision making and creative problem solving.
Strong ability to understand technical and clinical workflows of health information systems and the industry standards of messaging to current and future Contexture HIE services and products.
Help support ongoing maintenance and validation of system upgrade.
Provide tier 1 internal helpdesk support for contexture employees and escalate tier 2 issues as needed.

Skills

Working knowledge of helpdesk processes and procedures.
Strong working knowledge of basic computing hardware including laptops and desktop computers.
Strong working knowledge of Microsoft Windows and Microsoft Office / Office 365.
Entry-level technical certifications such as A+ or Microsoft certifications preferred.
Strong analytical and organizational skills.
Excellent written and oral communication skills.
Strong attention to detail.
Ability to build and maintain respectful, professional, and productive relationships with both internal and external stakeholders.
Manage competing priorities in a complex and dynamic environment.
Advanced knowledge of Microsoft Word, Excel, and customer relationship management (CRM) software.
Knowledge of HL7 v2.x, HL7 v3.x, C-CDA, and webservices relating to XDS.b, XCA standards and protocols, and IHE.
Knowledge of basic database structures.
Ability to work effectively in a team environment and build and maintain strong working relationships with both internal and external stakeholders.
Knowledge of clinical codes sets such as LOINC, CPT, ICD9/ICD10, RxNorm, etc.
Advanced skills in understanding data workflows inside of systems and diagnosing root cause or points of failure.
Knowledge of and experience in the capabilities of desktop, laptop, telephone, and video technologies.
Understanding of how Okta or other Multi-factor authentication tools operate.
Advanced knowledge of Microsoft office suite (Word, Excel, and PowerPoint).
Knowledge of Microsoft Teams.

Education/Experience

Minimum of 4+ years’ experience in technical customer service.
Experience in operational support of health information technologies, customer service, and healthcare required.
Strong working knowledge of Health Data Hub (HDH), Mirth Connect and Connexion.
High School Diploma or GED required.
Bachelor's Degree in Information Technology, Computer Science, Business Administration or another related field preferred.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

The position may require occasional availability for after-hours work, outside of regularly scheduled hours.

This position is expected to be exposed to, process, or handle sensitive information including but not limited to Protected Health Information (PHI), Personally Identifiable Information (PII), financial information, etc. As such, the holder of this position is expected to comply with all applicable laws, regulations, organizational policies, and compliance expectations.

Physical Demands

The physical demands described here are representative of those necessary to perform the essential functions of the role:

Frequent communication and information exchange.
Regular movement within the office to access equipment and materials.
Ability to remain stationary for extended periods (approximately 50% of the time).
Continuous use of computers and office equipment (e.g., keyboard, monitor, printer).
Frequent handling of materials up to 10 lbs; occasional handling up to 30 lbs.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities and / or qualifications associated with the job.

Benefits: Contexture provides a comprehensive benefits package. For details, please request a Benefit Summary from our Benefits Department.

The organization is an inclusive Equal Opportunity Employer. We do not discriminate on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other status protected by law or regulation.

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