DIRECTOR, BUSINESS DEVELOPMENT OPERATIONS
Job Code: DIRBDOPS
Reports To: Vice President, Engagement Operations
Base Location: AZ or CO
Work Status: Hybrid/Physical Office
Minimum Starting Monthly Range: $8,534
Hiring Range (Monthly Pay): $8,534 - $9,583
Full-time / Part-time: Full-time
Exempt / Non-Exempt: Exempt
Risk Designation: High
Summary:
Director provides leadership and support for Contexture’s Business Development, Operations, Billing, and Engagement Department. The Director works across multiple business applications to streamline and expedite functions. In addition, this position requires collaboration across multiple departments within the organization and effective execution of key business functions. This position will plan, organize, coordinate and direct account management and workflow analysis activities for both internal and external customers, as well as provide administrative direction and support for the daily operational activities of the business development operations including: billing, solution documentation, process documentation, organizational standardization, quality assurance, operational workflows, reporting, solution expansion, presentation materials, pricing model evaluation and other shared support functions.
This position is based in Phoenix Arizona; Denver Colorado; or Grand Junction, Colorado and requires local residency in one of these base locations. Our strategic flexibility allows for local work from home opportunities.
Essential Duties and Responsibilities include the following:
- Coordinate effectively with other Contexture department managers to ensure that all Contexture services are delivered on time, error-free and that they meet organizational and customer service expectations.
- Coordinate with Contexture’s management to develop and implement operational plans for new and existing business and clinical applications including preparation of new user identified requirements.
- Coordinate with customer support, project management and implementation support staff to identify, manage, communicate, and mitigate risks/issues throughout the onboarding process. Lead for Salesforce enhancement and improvement committee.
- Provide supervision and management of assigned staff, maintain allocated staffing levels, including leading recruitment efforts and creating on-boarding plans for new or transferred employees.
- Ensure appropriate and effective staff assignments and allocations are maintained, up-to-date, and equitable.
- Support Contexture’s billing process flow, management of data from Salesforce to Finance for monthly, quarterly, annual and ad-hoc invoicing.
- Provide mentoring, coaching, and educational activities to support employee development that aligns with organizational goals and objectives.
- Maintain detailed knowledge of Contexture’s menu of products and services to provide effective customer support in establishing new services and troubleshooting functionality of existing services.
- Works collaboratively with Client Support Services to problem solve identified issues, conduct outreach and satisfaction sessions, and delivers provider technical assistance to resolve barriers that prevent participants from making full use of the HIE.
- Work directly with the operations team to develop workflows and transition processes to provide seamless experience for participants from pre-sales, contracting, alignment with finance procedures, billing, and post-sale client management.
- Responsible for maintaining a deep understanding of customer needs and behaviors and developing engagement strategies that encourage increased participation in the HIE.
- Works within Business Development Team to ensure all staff are oriented to priorities of the annual account management plan, billing protocols, and associated initiatives and campaigns.
- Supports the Business Development Team with reporting, tracking, and audit feedback on data from Salesforce; lead to the development of Salesforce reporting for executives and board presentations.
- Ensures that required report tracking activities and targets, accurate lists of participants and other standard reports are current and available.
- Responsible for the accuracy and completeness of all data points in relevant systems as it relates to participant information such as contact information, organization status, provider type, licensure, excluded party status, and other key data.
- Accountable for the credentialing/verification function for new and existing participants, ensuring accurate and high-quality capture and documentation of network data, and supporting compliance with current regulations on information blocking, privacy and 42 CFR Part 2.
- Accountable for audits and reviews to ensure the quality of data and coding within the database according to Contexture provider/network credentialing standards and criteria.
- Provide programmatic leadership and input for all strategic plan implementation processes as they relate to the company’s products, services, and sales with the leadership team.
- Provide effective and inspiring leadership by being actively involved across the organization.
- Performs other related duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Skills
- Strong program and project management skills and experience, including experience managing multiple, concurrent, high-priority tasks, meeting timeframes, and maintaining quality standards required.
- Strong background and understanding of a diverse range of healthcare providers and organizations with the ability to link their business and clinical needs with technology solutions.
- Experience and comfort working with Senior Level executives.
- Excellent interpersonal, communication and public relations skills, including the ability to relate to all levels of the user community and ability to prepare clear, comprehensive written reports and deliver engaging oral presentations required.
- Proven ability to work independently including within remote work environments, as well as ability to effectively work in a team environment and maintain strong working relationships required.
- Ability to plan, organize, manage, and prioritize multiple tasks and projects efficiently and effectively required.
- Previous experience designing compensation plans for sales team.
- Ability to inspire and motivate a sales team to accomplish project goals, including their coaching, development, and training needs.
- Solid understanding of health information technology, health information exchange and EHR Meaningful Use preferred Ability to embrace change and adjust quickly to work demands and shifting priorities required.
- Previous experience in creating campaigns that focus the sales energy in a direction that is consistent with overall corporate strategy.
- Demonstrated success in managing a sales funnel and closing contracts for services
- Detail oriented, especially as it relates to documentation management, time management, project management and external communications required.
- Advanced knowledge of Microsoft Office toolset (Outlook, Word, Project, Excel, and PowerPoint required; Visio preferred).
- Working knowledge of CRM tools preferred (Microsoft Dynamics-365, com, Infusionsoft, NetSuite, etc.).
Education/Experience
- Minimum of 7 – 10 + years of experience in business operation functions and/or program development and execution, of which a minimum of 1 year should be in health information exchange environment.
- Broad knowledge of a range of healthcare providers and organization types required.
- Familiarity with Arizona and Colorado healthcare landscape preferred. Information technology experience required; health information exchange (HIE) and health information technology (HIT) implementation experience and knowledge preferred.
- Bachelor’s degree in information management/technology, Business Administration, or related field required.
- Project management certification a plus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.
The position may require occasional availability for after-hours work, outside of regularly scheduled hours.
The position may require ability to periodically drive to and from clients, conferences and / or events; and / or limited travel.
This position is expected to be exposed to, process, or handle sensitive information including but not limited to Protected Health Information (PHI), Personally Identifiable Information (PII), financial information, etc. As such, the holder of this position is expected to comply with all applicable laws, regulations, organizational policies, and compliance expectations.
Physical Demands
The physical demands described here are representative of those necessary to perform the essential functions of the role:
- Frequent communication and information exchange.
- Regular movement within the office to access equipment and materials.
- Ability to remain stationary for extended periods (approximately 50% of the time).
- Continuous use of computers and office equipment (e.g., keyboard, monitor, printer).
- Frequent handling of materials up to 10 lbs; occasional handling up to 30 lbs.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities and/or qualifications associated with the job.
Benefits: Contexture provides a comprehensive benefits package. For details, please request a Benefit Summary from our Benefits Department.
The organization is an inclusive Equal Opportunity Employer. We do not discriminate on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other status protected by law or regulation.
#internalonly