Jobs in the United States

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Transportation Engineer
HDR
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Serve in a technical role under the direction of a Project Manager on the engineering development of urban and rural highway/roadway projects
Added 1 min ago
Lead, AI Engineer
Royal Caribbean Cruises Ltd
Miami, FL
7+ years of experience in software engineering, with 2+ years in Gen AI or LLM-based application development.
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Senior Quality Engineer
Contec Inc.
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Works with R&D and Process Engineering during product and process development to ensure proper quality system controls and documentation are in place when products are released for…
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Software Engineer
Unissant
Washington, DC
- $114,000 to $139,000 USD / year
Unissant is seeking a Software Engineer - A to support a newly awarded program for a federal health agency. Develop, test, and maintain application features and integrations, working within…
Added 1 min ago
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Senior Software Engineer
Unissant
Washington, DC
- $142,000 to $174,000 USD / year
Unissant is seeking a Senior Software Engineer - A to support a newly awarded program for a federal health agency. Lead implementation of complex application changes and integrations,…
Added 1 min ago
Senior Cybersecurity Engineer
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United States
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Senior Information Security Engineer - Ping Directory
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MINNEAPOLIS, MN · IRVING, TX · CHANDLER, AZ · COLUMBUS, OH · CHARLOTTE, NC
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SAP BTP AI Principal Consultant, WBG
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⦁ Design and implement advanced customizations basis ERP platform's capabilities and limitations and develop critical software applications in collaboration with the development team
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NLCC Systems Engineer, Lead
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Fort Meade - Annapolis Junction, MD
Must have an active Top Secret U.S Government issued Security Clearance with the ability to obtain and maintain a Top Secret/SCI U.S
Added 2 mins ago
Software Development Engineer II
Expedia, Inc.
IL
As a Software Development Engineer II, you will contribute to the backend services and data platforms that support this work - from ingesting and processing advertising and conversion data…
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Software Development Engineer III
Expedia, Inc.
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Expedia Group follows a flexible work model that requires employees to work from the office at least three days per week
Added 2 mins ago
Senior Manager, Software Development Engineering
Expedia, Inc.
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Lead software development engineering teams in delivering reliable, scalable products and services that address complex business and customer needs.
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Data Scientist III
Expedia, Inc.
IL
As a Software Development Engineer II, you will contribute to the backend services and data platforms that support this work - from ingesting and processing advertising and conversion data…
Added 2 mins ago
SU
Senior Scheduler
Skanska USA
Glendora, CA · Riverside, CA · Los Angeles, CA
- $138,130 USD / year
…experience in all aspects of scheduling including scheduling software, CPM logic, and construction operations. He/she requires business management acumen and must demonstrate strong…
Added 3 mins ago
Senior Manager, Software Development Engineering
Expedia, Inc.
IL
Lead software development engineering teams in delivering reliable, scalable products and services that address complex business and customer needs.
Added 3 mins ago
Data Scientist III
Expedia, Inc.
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As a Software Development Engineer II, you will contribute to the backend services and data platforms that support this work - from ingesting and processing advertising and conversion data…
Added 3 mins ago
AI and Emerging Technology Integration and Support Engineer / Active Secret
Peraton
Vicenza
…prototype, and operationalize emerging capabilities through the development of working software, technical tools, and functional…
Added 3 mins ago
Data Science and Visualization Support / Active Secret
Peraton
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Bachelor's degree in Operations Research, Data Science, Engineering, Computer Science, Mathematics, Statistics, or a related technical discipline, and a minimum of ten (10) years of…
Added 3 mins ago
Senior Transmission Line Engineer 2 - Grid
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Richmond, VA
This position will offer you the ability to apply and expand your knowledge of transmission line engineering including, conductors, hardware, insulation, structures, foundations and…
Added 4 mins ago
Sr. HVAC Engineer
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…and pipe sizing, control sequence creation, and specification development. You will also provide information to our estimating team relative to bid packages and provide engineering input…
Added 4 mins ago
Data Scientist
Morgan & Morgan, P.A.
United States
Familiarity with software engineering practices including Git, cloud platforms (Azure/AWS), CI/CD, APIs, SDKs, and model deployment.
Added 4 mins ago
Software Engineer II
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At NextGear Capital, AI-assisted software development is becoming a foundational part of how we build products. As a member of the team, you'll leverage modern AI tools and development…
Added 5 mins ago
Cost Estimator & Cost Controller
VoltaGrid, LLC
Houston, TX
…candidate will prepare cost estimates for new projects during development and bidding, and also assist cost controls with projects in execution, managing budgets, forecasts, and changes…
Added 5 mins ago
Application Engineer
SigmaTEK Systems, LLC
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Collaborate with the QA team to report software defects and improvement requests to the development team.
Added 5 mins ago
Artificial Intelligence Solutions Engineer
Cook Group
Bloomington, IN
…covers the full lifecycle - blends of data science, data/ML engineering, and application development to deliver tools across the global enterprise. This position requires close…

Contentful

Senior Manager, Customer Support

Denver, CO, United States

$150,100 to $187,600 USD / year

Apply on job-boards.greenhouse.io About employer

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Job details

Pay: $150,100 to $187,600 USD / year
Posting language: English
Posted: Nov 13, 2026

Original job description

Applications for this position will be accepted on an ongoing basis.

About the opportunity

As Senior Manager, Customer Support, you will join a dedicated support function to lead our North America-based team. The role isn’t only about people: you’ll also work with the wider global support team to redefine our processes and methods as we grow. You’ll be focused on getting things done and on delivering excellence to our people and customers in every interaction.

What to expect?

Build, lead, coach and mentor a team of technical support engineers and support representatives
Own hiring, onboarding and performance management for your team, and build clear career paths that help people grow
Shape and execute a global Customer Support strategy and operational plan that delivers world-class support to all of Contentful’s users around the world, in both high-touch and self-serve formats
Ensure consistent execution of our Support objectives as measured by CSAT, SLA attainment and other KPIs such as Time-to-First-Response and Time-to-Resolution
Drive the adoption of AI and automation across the support experience, including AI-assisted triage, ticket deflection and AI agents working alongside the team, with clear targets for self-serve resolution
Own our knowledge base and Help Center, keeping content accurate, current and effective for self-serve customers
Run a quality assurance and ticket-review programme, and use what it shows to guide coaching and development
Work closely with our Technical Account Managers on strategic and enterprise accounts, aligning on escalations, account health and proactive support
Set up a defined voice-of-the-customer process that turns ticket trends and customer feedback into prioritised input for Product and Engineering
Continuously improve our Support model, processes and tools to ensure the best possible customer experience for all customer segments
Collaborate cross-functionally with Product Management, Engineering, Professional Services, Customer Success and Sales so that we understand our customers deeply and make it easier to do business with Contentful as we scale

What you need to be successful?

7+ years in technical support, including 3+ years building and leading 24x7x365 technical support teams or similar customer-facing functions. Experience in a high-growth software company is a plus.
Experience optimising and implementing incident management processes at the support operations level, from SLA adherence to customer-facing RCA documentation
Experience managing, coaching and developing team members across multiple North American locations and time zones
Demonstrated experience handling customer escalations in close collaboration with Professional Services, Customer Success, Sales and Engineering
A solid technical grounding in APIs, SaaS architecture and modern web technologies, enough to guide engineers and engage credibly with technical customers
Hands-on experience with Zendesk, Jira, Slack and Salesforce
Strong communication skills, both externally with customers and internally to drive cross-functional alignment
You thrive amid ambiguity, yet create simplicity and clarity for the organisation
Adaptability to change, which is key in a fast-growing business
Extremely collaborative and comfortable working cross-functionally; always in team-building mode, whether across the company or within your own organisation

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $150,100 - $187,600 annually.

Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable

Contentful is now officially part of Salesforce.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.

More details about company benefits can be found at the following link: https://www.salesforcebenefits.com

If you need reasonable accommodations at any point during the application or interview process, please let your Recruiter know.

Equal Opportunity Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.

Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Please be aware of scammers who may fraudulently claim to be from Contentful. These types of fraud can occur through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc., through social media or chat-based apps, nor do we request or send money to purchase business equipment. If you suspect fraud, please report it to your local authorities and contact us at security@contentful.com with any information you may have.

By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice” and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

Apply on job-boards.greenhouse.io About employer

More about this job

Skills

Customer service
Technical support
Onboarding
Performance management
First response
Quality assurance
Coaching
Customer experience
Sales
Documentation
Collaboration
Zendesk
Jira
Slack
Salesforce
Communication skills
Adaptability
Team building

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Work requirements

Jobs in the United States