Jobs in the United States

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Added just now
Store Assistant Manager
CK Circle K Stores Inc.
United States
You will assist the Store Manager with oversight of the Stationstore operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, bookkeeping and…
Added just now
Store Assistant (Bonused)
CK Circle K Stores Inc.
United States
You will assist the Store Manager with oversight of the Stationstore operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, bookkeeping and…
Added just now
Store Assistant Manager
CK Circle K Stores Inc.
United States
You will assist the Store Manager with oversight of the Stationstore operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, bookkeeping and…
Added just now
Assistant Manager (BONUED)
CK Circle K Stores Inc.
United States
You will assist the Store Manager with oversight of the Stationstore operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, bookkeeping and…
Added just now
Store Assistant Manager
CK Circle K Stores Inc.
United States
You will assist the Store Manager with oversight of the Stationstore operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, bookkeeping and…
Added just now
Market Manager Savannah
CK Circle K Stores Inc.
Remote, United States
Must have demonstrated leadership ability, good communication skills, be self-directed, self-motivated and customer service oriented
Added just now
Market Manager Augusta
CK Circle K Stores Inc.
Remote, United States
Must have demonstrated leadership ability, good communication skills, be self-directed, self-motivated and customer service oriented · Must have a valid driver’s license
Added 1 min ago
District Service Manager - Miami, FL
Miami, FL
The District Service Manager is a key leader responsible for overseeing the performance and success of Service Departments across multiple branch locations. This role is instrumental in…
Added 1 min ago
AT
Site Supervisor - LDAR
Alliance Technical Group
Midland, TX
- $28 to $30 USD / hour
Must have strong interpersonal (written and verbal), communications skills
Added 1 min ago
Medical Science Liaison, Rheumatology - Upper Midwest
Janssen Scientific Affairs, LLC Legal Entity
Chicago, IL · WI · Ann Arbor, MI · Rochester, MN · MN · Minneapolis, MN · MI · IL
…partners, R&D, U.S. and Global Medical Affairs teams, Clinical Operations, and appropriate, role defined interactions with Sales and…
Added 1 min ago
Account Executive Wound Closure (Denver Southwest, CO) – Johnson & Johnson MedTech – Surgery
Ethicon US LLC Legal Entity
Denver, CO
Execute the selling process in a manner that is concise, compliant, professional, ethical, and persuasive; and which leads the customer to action.
Added 1 min ago
Territory Manager (Houston) - Johnson & Johnson MedTech, Circulatory Restoration (Shockwave IVL)
SHOCKWAVE MEDICAL INC. Legal Entity
Houston, TX
Must have a valid driver’s license
Added 1 min ago
Account Executive I - Biosurgery (Kansas City South, KS) - Johnson & Johnson MedTech, Surgery
Ethicon US LLC Legal Entity
Kansas City, KS
Execute the selling process in a manner that is concise, compliant, professional, ethical, and persuasive; and which leads the customer to action.
Added 1 min ago
Account Executive Wound Closure (Madison, WI) – Johnson & Johnson MedTech – Surgery
Ethicon US LLC Legal Entity
Madison, WI
Execute the selling process in a manner that is concise, compliant, professional, ethical, and persuasive; and which leads the customer to action.
Added 1 min ago
Account Executive - Advanced Surgical Instruments (Columbia, MO) – Johnson & Johnson MedTech, Surgery
Ethicon US LLC Legal Entity
Columbia, MO
Execute the selling process in a manner that is concise, compliant, professional, ethical, and persuasive; and which leads the customer to action.
Added 1 min ago
Account Executive Wound Closure (Minneapolis W, MN) – Johnson & Johnson MedTech – Surgery
Ethicon US LLC Legal Entity
Minneapolis, MN
Execute the selling process in a manner that is concise, compliant, professional, ethical, and persuasive; and which leads the customer to action.
Added 1 min ago
Account Executive I - Advanced Surgical Instruments (South Dakota) – Johnson & Johnson MedTech, Surgery
Ethicon US LLC Legal Entity
SD · Rapid City, SD
Execute the selling process in a manner that is concise, compliant, professional, ethical, and persuasive; and which leads the customer to action.
Added 1 min ago
Account Executive Wound Closure (Minneapolis E, MN) – Johnson & Johnson MedTech – Surgery
Ethicon US LLC Legal Entity
Minneapolis, MN
Execute the selling process in a manner that is concise, compliant, professional, ethical, and persuasive; and which leads the customer to action.
Added 1 min ago
Complex Health & Safety Manager
AL
PRIMARY FUNCTION: The Complex Health & Safety Manager establishes, promotes, and oversees the health and safety programs for assigned poultry processing complex which includes the poultry…
Added 1 min ago
IM
Student Admissions & Enrollment Manager
Independence Mission Schools
Philadelphia, PA
- $24 to $26 USD / hour
Independence Mission Schools is seeking a Student Admissions & Enrollment Manager to support enrollment and outreach efforts at two of our schools: SS. Cyril & Philomena and St. Rose of…
Added 1 min ago
PD
Production Operator I - Proliant Dairy Ingredients- St. Johns - Night Shift
Proliant Dairy Michigan
St. Johns, MI
- $21.86 USD / hour
Approximate: 12-Hour Shift (may be longer depending on business needs)
Added 1 min ago
iGaming Supervisor - (Midshift) - Bensalem, PA
Playtech
Bensalem
As an I-Gaming Pitboss, you will be responsible for overseeing live game operations and ensuring a professional and engaging experience is conducted by the Live Dealers and Shufflers in a…
Added 1 min ago
Bilingual Talent Acquisition Partner - Contract Position- Orlando
Mastercorp, Inc.
Remote, United States
…this recruiting, you will support our Hospitality/Timeshare operations and Commercial Services divisions, to support hourly and field management positions. You will build talent networks,…
Added 1 min ago
CE
Sales Associate
Claires Essentials LLC
Aurora, IL
- $15 to $15.5 USD / hour
Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed with your application, the process will involve a face-to-face interview in…
Added 1 min ago
CE
Part-Time Keyholder-Aurora Farms Premium Outlets
Claires Essentials LLC
Aurora, OH
- $12.5 to $13 USD / hour
- Part-time
Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed with your application, the process will involve a face-to-face interview in…

Contentful

Senior Manager, Customer Support

Denver, CO, United States

$150,100 to $187,600 USD / year

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Pay: $150,100 to $187,600 USD / year
Posting language: English
Posted: Nov 13, 2026

Original job description

Applications for this position will be accepted on an ongoing basis.

About the opportunity

As Senior Manager, Customer Support, you will join a dedicated support function to lead our North America-based team. The role isn’t only about people: you’ll also work with the wider global support team to redefine our processes and methods as we grow. You’ll be focused on getting things done and on delivering excellence to our people and customers in every interaction.

What to expect?

Build, lead, coach and mentor a team of technical support engineers and support representatives
Own hiring, onboarding and performance management for your team, and build clear career paths that help people grow
Shape and execute a global Customer Support strategy and operational plan that delivers world-class support to all of Contentful’s users around the world, in both high-touch and self-serve formats
Ensure consistent execution of our Support objectives as measured by CSAT, SLA attainment and other KPIs such as Time-to-First-Response and Time-to-Resolution
Drive the adoption of AI and automation across the support experience, including AI-assisted triage, ticket deflection and AI agents working alongside the team, with clear targets for self-serve resolution
Own our knowledge base and Help Center, keeping content accurate, current and effective for self-serve customers
Run a quality assurance and ticket-review programme, and use what it shows to guide coaching and development
Work closely with our Technical Account Managers on strategic and enterprise accounts, aligning on escalations, account health and proactive support
Set up a defined voice-of-the-customer process that turns ticket trends and customer feedback into prioritised input for Product and Engineering
Continuously improve our Support model, processes and tools to ensure the best possible customer experience for all customer segments
Collaborate cross-functionally with Product Management, Engineering, Professional Services, Customer Success and Sales so that we understand our customers deeply and make it easier to do business with Contentful as we scale

What you need to be successful?

7+ years in technical support, including 3+ years building and leading 24x7x365 technical support teams or similar customer-facing functions. Experience in a high-growth software company is a plus.
Experience optimising and implementing incident management processes at the support operations level, from SLA adherence to customer-facing RCA documentation
Experience managing, coaching and developing team members across multiple North American locations and time zones
Demonstrated experience handling customer escalations in close collaboration with Professional Services, Customer Success, Sales and Engineering
A solid technical grounding in APIs, SaaS architecture and modern web technologies, enough to guide engineers and engage credibly with technical customers
Hands-on experience with Zendesk, Jira, Slack and Salesforce
Strong communication skills, both externally with customers and internally to drive cross-functional alignment
You thrive amid ambiguity, yet create simplicity and clarity for the organisation
Adaptability to change, which is key in a fast-growing business
Extremely collaborative and comfortable working cross-functionally; always in team-building mode, whether across the company or within your own organisation

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $150,100 - $187,600 annually.

Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable

Contentful is now officially part of Salesforce.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.

More details about company benefits can be found at the following link: https://www.salesforcebenefits.com

If you need reasonable accommodations at any point during the application or interview process, please let your Recruiter know.

Equal Opportunity Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.

Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Please be aware of scammers who may fraudulently claim to be from Contentful. These types of fraud can occur through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc., through social media or chat-based apps, nor do we request or send money to purchase business equipment. If you suspect fraud, please report it to your local authorities and contact us at security@contentful.com with any information you may have.

By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice” and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

Apply on job-boards.greenhouse.io About employer

More about this job

Skills

Customer service
Technical support
Onboarding
Performance management
First response
Quality assurance
Coaching
Customer experience
Sales
Documentation
Collaboration
Zendesk
Jira
Slack
Salesforce
Communication skills
Adaptability
Team building

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Work requirements

Jobs in the United States