Inbound Customer Care Agent

NOW HIRING: INBOUND CUSTOMER CARE AGENTS! Location: Grindstone, PA - Onsite with Opportunity to Transition to Remote Training Starts: October 26, 2026 Pay: Earn up to $15/hour Schedule: Monday-Friday, No Weekends! Are you looking for a new opportunity where you can help others, build your skills, and potentially earn the opportunity to work from home? ContactUs Communications is growing, and we're looking for energetic, dependable, customer-focused individuals to join our team in Grindstone, Pennsylvania! START ONSITE WITH THE OPPORTUNITY TO GO REMOTE! This position begins onsite at our Grindstone, PA location. You'll receive paid training, hands-on support, and the guidance you need to learn the position and succeed. After demonstrating consistent performance and meeting established work-from-home eligibility requirements, you may have the opportunity to transition to remote work. Please note: Candidates should apply with the understanding that this position starts onsite. Remote work is not guaranteed upon hire and is based on eligibility and performance. WHAT YOU'LL DO As an Inbound Customer Care Agent, you'll provide friendly and helpful support to healthcare providers, including hospitals, physician offices, dental offices, and other healthcare organizations. Your responsibilities will include: Answering inbound calls professionally and positively Assisting with payment inquiries, transaction details, and account updates Providing website support, including password resets and navigation assistance Ensuring customer and account information is accurate Delivering friendly, efficient, and helpful customer service Handling approximately 60-70 inbound calls per day If you enjoy staying busy, solving problems, and helping people find answers, this could be a great fit for you! WHAT YOU BRING We're looking for candidates who meet the following qualifications: At least 18 years old with a high school diploma or GED Comfortable using computers and Microsoft Office Able to type at least 25 words per minute Strong verbal and written communication skills Patient, empathetic, positive, and professional Reliable, organized, and willing to learn Comfortable working in a fast-paced customer service environment Knowledge of HIPAA is a plus but is not required. Training will be provided. SCHEDULE DETAILS Training Schedule: Monday-Friday, 9:00 a.m.-5:30 p.m. EST Training begins October 26, 2026. Regular Work Schedule: Monday-Friday, with no weekends required. Operating hours are 8:00 a.m.-7:00 p.m. EST, with eight-hour shifts scheduled within those hours. Schedule Flexibility: Candidates must be flexible and available to work any assigned eight-hour shift within operating hours, including evening shifts that may end as late as 7:00 p.m. EST. ONSITE WORK LOCATION ContactUs Communications 111 Roberts Road, Suite 400 Grindstone, PA 15442 PERKS AND BENEFITS Earn up to $15 per hour Paid training Paid time off Medical, dental, and vision coverage 401(k) plan Opportunities for growth and advancement Opportunity to transition to remote work based on eligibility and performance No weekends READY FOR YOUR NEXT OPPORTUNITY? If you're dependable, customer-focused, and ready to join a supportive team where your work makes a difference, we want to hear from you! Start onsite, build your skills, demonstrate your abilities, and work toward the opportunity to take your career home. Apply today and start your next chapter with ContactUs Communications! OTHER DUTIES This job description is not intended to cover or contain a comprehensive listing of all activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time, with or without notice. EQUAL OPPORTUNI Y EMPLOYER STATEMENT ContactUs Communications is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.