Consumers Energy is Michigan’s largest energy provider, providing natural gas and/or electricity to 6.8 million of the state’s 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7. _ _
This position is not eligible for immigration sponsorship, e.g., H-1B, TN, etc. Please do not apply if you will need immigration sponsorship for a work visa now or in the future, including sponsorship for H-1B, TN, etc., now or in the future. We are unable to hire individuals with CPT, OPT, or STEM OPT for this position as the position is not eligible for participation in the H-1B lottery program and is not eligible for current or future immigration sponsorship for a work visa.
Location: This position is onsite at the {SERVICE CENTER} located in {City, State}. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify).
GENERAL SUMMARY OF JOB RESPONSIBILITIES
This role is responsible for leading a 24/7 operational team of Union and/or Non-Exempt employees and contracted service providers supporting facilities maintenance and operations across an assigned geographic zone. The position oversees the safe, reliable, and cost-effective operation, maintenance, and continuous improvement of company facilities within that territory.
This position is responsible for maintaining the day-to-day functionality, safety, and reliability of facilities within an assigned geographic zone. Responsibilities include site safety, emergency response, corrective and preventative maintenance, customer and project-funded work, facilities projects, and management of external service providers.
This role interacts with Operations Leadership, Union Leadership, vendors, contractors, and business partners to ensure facilities are maintained in a safe, reliable, and efficient manner. The Supervisor Field Operations is accountable for key initiatives related to safety, quality, service delivery, cost management, facilities reliability, project execution, and leadership development within their assigned territory
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Lead initiatives internally and externally to improve safety, comply with standards and procedures, manage overall costs, and deliver value for coworkers and customers.
- Lead the team throughout emergency events to provide proper support, including storm restoration, facility emergencies, gas emergencies, and mutual assistance assignments utilizing Incident Command System (ICS) principles.
- Manage all financial elements for the area of responsibility, including labor, materials, supplies, overtime, business expenses, facilities maintenance costs, and outside contractor expenses.
- Oversee the safe operation, maintenance, and reliability of company-owned facilities, building systems, and site infrastructure within an assigned geographic territory.
- Responsible for attending and supporting pre-planning meetings with stakeholders, work week leaders, and operations leadership to coordinate maintenance activities, facility needs, and project execution.
- Responsible for leading a diverse workforce through organizing and implementing staffing plans, coaching and mentoring programs, training requirements, and employee skill enhancement and development opportunities for Non-Exempt and OM&C coworkers. A working knowledge of the Union contract is needed to manage grievances and other concerns.
- Oversee vendor and contractor performance for custodial services, lawn care, snow removal, security services, preventative maintenance programs, and other facility-related contracts.
- Maintain responsibility for site safety, building operating systems, preventative and corrective maintenance activities, and facility emergency response efforts.
- Serve as the primary field contact for customers and stakeholders regarding facilities maintenance projects, operational support, and service delivery.
- Responsible for managing low-to-medium complexity facilities projects and associated deliverables from initiation through closeout. Monitor and control project scope, schedule, budget, quality, risks, and resources to ensure successful project outcomes.
- Plan, organize, and control resources and processes to achieve project objectives within scope, schedule, quality, and budget constraints. Using technical expertise, execute scope changes, conduct quality assessments, and support technical aspects of the work.
- Partner with Facilities Engineering, Project Management, Operations, and external partners to support customer-funded work, capital projects, facility improvements, and business continuity initiatives.
- Ensure policies, practices, and procedures are understood and followed by direct reports, customers, contractors, and stakeholders.
- Other duties as assigned or as necessary.
KNOWLEDGE / SKILLS / ABILITIES
- Analytical and problem-solving skills
- Conflict resolution skills and understanding of the Union contract
- Knowledge of company-wide and departmental safety policies and procedures
- Knowledge of building systems, facilities maintenance practices, and facility operations
- Knowledge of operations in a regulated environment
- Experience managing contractors, vendors, and service agreements
- Proficient with MS Office Suite, SAP, and Arcos
- Strong leadership, communication, learning, and partnering skills
- Understanding of preventative and corrective maintenance programs
- Knowledge of project planning, budgeting, scheduling, and resource management
- Ability to balance safety, quality, cost, and customer service objectives
- Understands the internal and external relationships between technology, facilities, and operational processes
EDUCATION & EXPERIENCE
- Bachelor's degree in Business Management or a related field with two (2) or more years of relevant experience
- OR Associate degree with four (4) or more years of relevant experience
- OR High School Diploma/GED with six (6) or more years of relevant experience
PREFERRED QUALIFICATIONS
- Bachelor's degree in Facilities Management, Construction Management, Engineering, Business Administration, or a related discipline; graduate degree preferred.
- First-line supervisory experience in Facilities Management, Construction, Project Management, Maintenance, or a related service discipline.
- Working knowledge of operations at Fossil Fuel Generation Plants, Gas Transmission & Storage (T&S), and Gas/Electric Transmission & Distribution (T&D) facilities.
- Experience administering labor agreements and labor relations processes.
- Professional certifications such as International Facility Management Association (IFMA), Building Owners and Managers Association (BOMA), or Project Management Professional (PMP).
- Knowledge of construction cost accounting, including Capital (CAP), Corrective (COR), and Operations & Maintenance (O&M) expenditures.
- Experience supporting the design and construction of mechanical, electrical, civil, and structural systems.
- Knowledge of plant accounting and asset retirement processes.
- Familiarity with construction safety standards and regulations.
Why should you join our team?
At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.
What we offer:
- Competitive compensation packages
- Medical, Dental and Vision
- 401k with company match
- Paid parental leave
- Up to 13 paid Holidays
- Paid time off
- Educational Assistance Program
Diversity, Equity & Inclusion:
We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don’t discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY (Different Generations), capable (Different Abilities), Interfaith, People Planet Partners, and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.