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Supervisor, Customer Service
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Medical Office Assistant | FT | Days | Memphis
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Consumers Energy

Strategy Analyst

JACKSON, MI, United States

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Job details

Apply by: Nov 17, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Consumers Energy is Michigan’s largest energy provider, providing natural gas and/or electricity to 6.8 million of the state’s 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.

This position is not eligible for immigration sponsorship, e.g., H-1B, TN, etc. Please do not apply if you will need immigration sponsorship for a work visa now or in the future, including sponsorship for H-1B, TN, etc., now or in the future. We are unable to hire individuals with CPT, OPT, or STEM OPT for this position as the position is not eligible for participation in the H-1B lottery program and is not eligible for current or future immigration sponsorship for a work visa.

Location: This is a hybrid (virtual/onsite) position with required onsite days on Monday, Tuesday and Thursday and may be assigned to any Consumers Energy Service Center located throughout Michigan's lower Peninsula. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify). General Summary of Job Responsibilities

The Strategic Analyst supports long-term and short-term decision-making by analyzing and visualizing critical metrics. The role turns enterprise priorities, community data and local insight into actionable grassroots engagement strategies, develops community profiles, identifies high-burden and access gaps, recommends hyperlocal approaches, and produces dashboards, reporting and decision-ready analyses that improve trust, customer and business outcomes.

The analyst partners across operations, customer programs, regional teams, education programs, contractors, and trusted community stakeholders to strengthen prioritization, execution, and continuous improvement. Enhance processes by producing, maintaining, and expanding usage of dashboards and reporting. Escalate operational processes by executing strategy projects focused on operational improvement, from ideation to planning, execution, follow-up, reporting, and analysis. Develop recommendations and an in-depth understanding of results by partnering with operations teams, financial analysts, product experts, engineers, and data scientists to develop ideas, deploy tests and new initiatives, and understand data.

Essential Duties and Responsibilities

Partner with management to develop and implement critical strategies that advance organizational goals and grassroots stakeholder engagement priorities.
Develop and maintain community profiles integrating demographic, socioeconomic, customer, program, project and stakeholder information to identify local needs, risks and opportunities.
Analyze affordability, access, sentiment, participation and engagement data to identify priority communities and recommend targeted strategies.
Translate enterprise priorities into hyper-local engagement plans, audience strategies, proof points, tactics, and measurable outcomes.
Create and maintain dashboards, scorecards, maps, presentations and written analyses that support senior management decisions, resource allocation, and performance reporting.
Conduct research using proprietary and approved external datasets to uncover insights that drive operational change and improve customer access and community outcomes.
Build consensus with senior leadership and cross-functional partners by leading high-priority analyses and projects across business units, customer programs, communications, regional engagement resources and functional teams.
Support affordability and access strategies for high-burden and environmental justice communities and major customer transitions.
Support trusted-messenger, grassroots advocate and education-system strategies by identifying partners, audience needs and locally relevant engagement approaches.
Collect and synthesize feedback from regional teams, contractors and community engagements; identify recurring barriers, emerging issues and opportunities for escalation or course correction.
Develop repeatable tools, playbooks, templates and measurement standards that strengthen consistent grassroots activation across regions.
Support initiative execution through project-management tracking, workplans, commitment monitoring, and timely updates to cross-functional teams and partners.
Own or support weekly, monthly, quarterly, and annual operations reporting and applicable performance targets.
Lead or support special projects, tests and analyses from ideation through planning, execution, follow-up, and lessons learned.

Other Essential Duties and Responsibilities

Assist in optimizing performance and efficiency by contributing to product development, both with internal and external partners
Work to achieve organizational goals by partnering with management to develop and implement critical strategies
Take ownership of weekly, monthly, quarterly, and annual operations reporting and financial targets
Identify opportunities by conducting insightful analysis and dashboards to track progress
Uncover insights that drive operational change by facilitating research projects using proprietary datasets
Develop recommendations and prepare written correspondence, reports, and presentations for senior management
Support execution of initiatives by developing and maintaining key project management tracking and updating cross-functional teams and partners
Build consensus with senior leadership by driving high priority, cross functional projects across sales, marketing, and product teams
Other duties as assigned or may be necessary

Key Deliverables

Community profiles, priority-community analyses, and local opportunity/risk summaries.
Hyper-local engagement recommendations, stakeholder strategies and trusted-messenger plans.
Affordability and access dashboards, executive scorecards, and outcome reporting.
Grassroots engagement playbooks, templates, measurement standards, trackers and lessons learned.

Knowledge/Skills/Abilities

Strong strategic, analytical, and systems-thinking skills with the ability to connect quantitative and qualitative data to practical local action.
Ability to synthesize complex information and communicate concise, decision-ready recommendations.
Advanced proficiency with Microsoft Excel and PowerPoint; proficiency with Word, Outlook and collaboration tools. Experience with mapping, dashboards or visualization tools preferred.
Excellent written, verbal, facilitation and presentation skills for technical, executive, and community-facing audiences.
Strong project-management, time-management, prioritization and organizational skills across multiple workstreams and partners.
Ability to build alignment without direct authority and work effectively with internal teams, contractors, and community stakeholders.
Knowledge of community engagement, customer programs, affordability, stakeholder strategy, public affairs, energy and environmental justice concepts or utility operations preferred.
Commitment to respectful, inclusive, and locally relevant engagement.
Strategic minded with strong analytical skills
Time-management and organizational skills
Microsoft Word, Excel, PowerPoint, Outlook, etc.
Communication skills both written and verbal

Education/Experience Requirements

Bachelor's Degree in Operations Management, Strategic Management, Strategic Communications, Marketing, Business, or related with 2 years of experience in analytic work, metrics
[OR] Associate's Degree in Operations Management, Strategic Management, Strategic Communications, Marketing, Business, or related with 4 years of experience in analytic work, metrics
[OR] High School Diploma with 6 years of experience in analytic work, metrics
Experience with community-level data, customer affordability or access programs, stakeholder mapping or engagement measurement preferred.

Why should you join our team?

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.

What we offer:

Competitive compensation packages
Medical, Dental and Vision
401k with company match
Paid parental leave
Up to 13 paid Holidays
Paid time off
Educational Assistance Program

Diversity, Equity & Inclusion:

We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don’t discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY (Different Generations), capable (Different Abilities), Interfaith, People Planet Partners, and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.

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