Dir Ops Performance

Consumers Energy is Michigan’s largest energy provider, providing natural gas and/or electricity to 6.8 million of the state’s 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.

This position is not eligible for immigration sponsorship, e.g., H-1B, TN, etc. Please do not apply if you will need immigration sponsorship for a work visa now or in the future, including sponsorship for H-1B, TN, etc., now or in the future. We are unable to hire individuals with CPT, OPT, or STEM OPT for this position as the position is not eligible for participation in the H-1B lottery program and is not eligible for current or future immigration sponsorship for a work visa.

Location: This is a onsite position that may be assigned to any Consumers Energy Service Center located throughout Michigan's lower Peninsula. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify). General Summary of Job Responsibilities

The Director of Operations Performance reflects the mission, vision, and values of the company, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards. The incumbent is responsible for overseeing the day-today operations of their organization and play a key role in developing and implementing strategies to improve performance, efficiencies, and quality. Responsibilities to reduce costs and increase revenue through improved operational performance.

Essential Duties and Responsibilities

• Plan and implement strategic initiatives to improve operational efficiency and effectiveness.
• Oversee the development of budgets and financial plans for operational departments within an organization.
• Manage projects from start to finish, ensuring timely completion and adherence to budget.
• Stay up to date on industry best practices and emerging trends in operational excellence.
• Serve as a subject matter expert on operational excellence, providing guidance and support to internal and external stakeholders as needed.
• Develop and implement an operational excellence strategy that will enable the company to achieve its long-term business goals.
• Collaborate with other departments to identify process improvements or flaws that could lead to revenue losses or liability exposure.
• Identify opportunities for external partnerships and collaboration to further the company’s operational excellence goals.
• Conduct in-depth analysis of current business processes to identify areas of opportunity for improvement.
• Lead a team of process improvement experts and change agents, oversee all aspects of continuous improvement initiatives.
• Monitor key performance indicators and develop reporting mechanisms to track progress and success of operational excellence initiatives.
• Other duties as assigned or maybe necessary.

Knowledge/Skills/Abilities

• Ability to Multitask
• Ability to interact with internal and external clients to give and receive moderate to complex information
• Ability & skill to solve a range of complex problems and analysis
• Excellent project management skills
• Outstanding leadership, communication, and presentation skills
• Skill in communicating effectively in writing as appropriate for the needs of the audience

Education/Experience

• Bachelor's Degree in Technical or business related field with ten (10) or more years in Program Management.
• Associate Degree in Technical or business related field with twelve (12) or more years in Program Management.
• High School Diploma or GED with fourteen (14) or more years in Program Management.

Why should you join our team?

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.

What we offer:

• Competitive compensation packages
• Medical, Dental and Vision
• 401k with company match
• Paid parental leave
• Up to 13 paid Holidays
• Paid time off
• Educational Assistance Program

Diversity, Equity & Inclusion:

We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don’t discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY (Different Generations), capable (Different Abilities), Interfaith, People Planet Partners, and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.