Program Manager

Our Commitment to You

At Consumer Cellular, recruiting is human. Every application is reviewed by a real member of our Talent Acquisition team because we believe the people behind the résumé matter just as much as what's on it.

All official communication from Consumer Cellular will come from a @consumercellular.com email address or through our verified texting platform, which will only be used to schedule interviews. We will never ask for personal and financial information during the recruiting process. If you receive outreach that doesn't match these criteria, please do not engage and feel free to verify directly at talentacquisition@consumercellular.com. Job Information

• As the Program Manager, you are a senior-level practitioner on the forefront of advancing the organization’s strategic goals.
• You manage multiple, related projects in a coordinated program, achieving benefits that could not occur if the projects were handled separately.
• Your leadership is instrumental to the success of a program.
• Must have previous experience managing large, complex, technical (within IT organization) projects and programs.

Job Summary

• Manages all aspects of a diverse IT project or multiple IT projects, typically involving multiple Disciplines in the IT Function.
• Utilizes expertise and leadership skills to direct staff and to resolve issues to ensure project goals and requirements are met.
• Frequently connects with development teams and the business for sprint reviews.
• Typically uses Scrum/Agile development techniques and tools for team collaboration, issue tracking and backlog management.
• Adapts IT departmental plans and priorities to address resource and operational challenges.
• Provides technical guidance to employees, colleagues and/or business partners.

You will need to reside within 50 miles of our Corporate Headquarters in Scottsdale, AZ as this role has the option of hybrid or onsite. Duties and Responsibilities

• Executes programs to meet the needs of the organization and its employees or customers.
• Promotes the program throughout the organization and tracks utilization.
• Supervises the work of program or project staff to ensure that work in completed on time or in accordance with established standards or specifications.
• Able to create detailed project schedules and ensure resources are accurately planned.
• Accountable for delivering projects and programs on time and within budget.
• Escalate issues in a timely manner to avoid disruption to schedules and budgets.
• Ensures that activities are in compliance with organizational policies and any relevant external regulations.
• Provides reports and updates to senior management or other stakeholders.
• Directs and coordinates activities of IT departments program initiatives.
• Monitors suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
• Analyzes data to inform operational decisions or activities.
• Takes proactive steps to minimize delays in project/program delivery.
• Regularly communicates with customers/clients to arrange meetings, confirm program schedules, and discuss any program problems.
• Ensures that customers and/or clients are regularly informed of the status of the program.
• Regularly communicates with management regarding the programs status and any problems or potential problems.
• Forecasts potential schedule delays and develops alternate plans.
• Performs other related duties as assigned.

The above statements are intended to describe the general nature and level of work performed and not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel assigned to this job. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Education and Experience Requirements

• Minimum of a 4 year/Bachelors Degree preferred.
• Minimum of 3 years experience in Proven Program Management required.

Knowledge, Skills and Abilities

• Manages schedule, scope, and resource tasks involved in one or more programs.
• Ability to develop and mentor others.
• Excellent Oral and written communication skills.
• Ability to build collaborative relationships and manage resources who do not directly report to you. Not intended for focus on personnel management.
• Detail oriented.
• Ability to meet deadlines.

Physical Demands and Work Environment

• Work Environment: Office

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. About Consumer Cellular Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through our company-owned neighborhood stores, online at ConsumerCellular.com, by telephone at (888) 345-5509, and at leading retailers including Walmart. Connect with Consumer Cellular on Facebook, Instagram, and Youtube. for tutorials, features, applications, and company news. Pay & Benefits Data

• Minimum Salary: $138,600
• Maximum Salary: $200,550

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.

• Competitive base pay with potential for shift differential, overtime and bonus pay
• Medical insurance (98% company-paid for full-time employee only coverage)
• Dental and Vision insurance (100% company-paid for full-time employee only coverage)
• 401(k) company match of 100% up to 6% of your pay
• Discounted Consumer Cellular wireless phone plan for employees
• Paid Time Off (PTO) available following a 30-day waiting period*
• 6 company-paid holidays plus 16 hours of floating holiday accrual per year
• Flexible Spending Accounts (FSA) for health care and dependent care expenses
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
• Long-Term Disability insurance (100% company-paid)
• Employee Assistance Program (100% company-paid)
• Education reimbursement
• Employee rewards program

*Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.

Pre-employment background check and drug screen is required.