Our Commitment to You
At Consumer Cellular, recruiting is human. Every application is reviewed by a real member of our Talent Acquisition team because we believe the people behind the résumé matter just as much as what's on it.
All official communication from Consumer Cellular will come from a @consumercellular.com email address or through our verified texting platform, which will only be used to schedule interviews. We will never ask for personal and financial information during the recruiting process. If you receive outreach that doesn't match these criteria, please do not engage and feel free to verify directly at talentacquisition@consumercellular.com. You will need to reside within 50 miles of our Corporate Headquarters in Scottsdale, AZ as this role has the option of hybrid or onsite. Job Summary Artificial Intelligence is transforming the way businesses work, and Consumer Cellular's Data & AI organization is looking for an AI Engineer who wants to help build that future. As an AI Engineer, you'll partner with business leaders, engineers, and data professionals to build AI-powered applications, machine learning models, and decision-support tools that help our frontline teams deliver exceptional service to customers. This role is ideal for someone with a strong foundation in AI, Machine Learning, Data Engineering and Science, or Computer Science who is excited to apply it in a real-world business setting. We value curiosity, creativity, and a willingness to learn as much as prior experience. As part of the Data & AI organization, you'll work with data engineers, data scientists, and platform teams on our Databricks and AWS ecosystem, with exposure to technology leadership, and help shape how AI is used across Consumer Cellular.
Key Responsibilities
AI Solution Development
- Design, build, test, and deploy AI-powered applications and intelligent automation.
- Develop machine learning models that improve business operations and customer experiences.
- Build AI assistants and decision-support tools that help frontline employees serve customers.
- Develop RAG and LLM-based solutions using enterprise knowledge, applying prompt engineering and model optimization.
- Build AI agents and multi-step workflows that integrate with enterprise systems, data, and tools.
Business Partnership
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- Partner with business stakeholders to understand operational challenges and identify where AI can help.
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- Lead discovery sessions with business teams to gather requirements.
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- Prototype AI solutions for teams across the company.
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- Translate technical concepts into plain language for business users.
Software Engineering
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- Write clean, maintainable, and scalable code, following engineering best practices and code reviews.
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- Build APIs and integrations that support AI applications.
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- Collaborate with agile teams to deliver high-quality solutions.
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- Troubleshoot and resolve issues in AI-powered applications.
Data Engineering & Platform
- Partner with Data Engineering on the pipelines, feature stores, and vector indexes that power AI applications.
- Ensure data quality, lineage, and accessibility for model training and RAG in Databricks.
Responsible AI & Governance
- Apply Responsible AI principles (fairness, transparency, explainability, and human oversight) across the AI lifecycle.
- Protect customer and employee data in line with privacy, security, and regulatory requirements, including PII and CPNI.
- Document models, data sources, and design decisions per enterprise AI governance policies.
Learning & Innovation
- Stay current on advances in AI, machine learning, LLMs, generative AI, and AI agents, and share ideas with the team.
- Continuously build skills through experimentation and professional development.
Collaboration
- Work closely with software engineers, product managers, data engineers, and business leaders.
- Contribute ideas that reimagine business processes and improve employee and customer experiences.
- Support the rollout of enterprise AI initiatives.
Minimum Qualifications
- Bachelor’s degree in a related field or equivalent experience; a Master's degree is a plus.
- 0–3 years of professional software engineering or AI experience.
- Hands-on AI, machine learning, or software project experience through internships, research, coursework, hackathons, or open-source contributions.
- Professional experience is not required if you can demonstrate strong technical capability through projects, research, or coursework.
- Ability to showcase hands-on skills with Databricks, Claude Code, Copilot, and open-source LLMs through a portfolio, GitHub repository, or live demo.
Technical Qualifications
Programming
Python
SQL
REST APIs
J avaScript
- Artificial Intelligence and Data Platform
- Machine learning and NLP (PyTorch, TensorFlow, Scikit-Learn)
- LLMs, commercial and open-source (Anthropic, OpenAI, Gemini, Llama, Mistral): prompt engineering and fine-tuning
- RAG, embeddings, and vector search (Databricks Vector Search, Amazon OpenSearch, Pinecone)
- AI agents and frameworks (LangChain/LangGraph, Model Context Protocol)
- LLM evaluation and guardrails (MLflow, RAGAS, Amazon Bedrock Guardrails)
- Databricks (Delta Lake, Mosaic AI)
- AI-assisted development (Claude Code, GitHub Copilot)
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- Cloud Platforms
- AWS preferred (Amazon Bedrock, SageMaker); Azure, Azure OpenAI, or Google Cloud also valued
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Data Engineering
- Apache Spark/PySpark
- ETL/ELT pipeline development
- Data modeling and data quality practices
- Data governance and cataloging (Unity Catalog)
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MLOps & Deployment
- MLflow (experiment tracking, model registry)
- CI/CD pipelines (GitHub Actions, AWS CodePipeline, or similar)
- Docker and Kubernetes
- Model serving, monitoring, and observability
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Responsible AI & Security
- Responsible AI principles and governance frameworks (e.g., NIST AI RMF)
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- Data privacy and security best practices for PII and customer data
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Software Development
- Git
- Agile development
- Object-oriented programming
- Software testing
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What Will Make You Successful
- Curious and excited about emerging AI technologies.
- Passionate about solving problems.
- Adaptable and quick to learn new tools in a fast-changing landscape.
- Able to explain technical ideas clearly.
- Creative in approaching business challenges.
- Collaborative and eager to learn from others.
- Customer-focused and driven to improve experiences.
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Nice to Have
- Participation in AI competitions or hackathons.
- Experience building chatbots or AI assistants.
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- Familiarity with telecommunications or retail industries.
About Consumer Cellular Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through our company-owned neighborhood stores, online at ConsumerCellular.com, by phone at (888) 345-5509, and at leading retailers including Walmart. Connect with Consumer Cellular on Facebook, Instagram, and Youtube for tutorials, features, applications, and company news. Pay & Benefits Data
- Minimum Salary: $116,865
- Maximum Salary: $169,785
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.
- Competitive base pay with potential for shift differential, overtime and bonus pay
- Medical insurance (98% company-paid for full-time employee only coverage)
- Dental and Vision insurance (100% company-paid for full-time employee only coverage)
- 401(k) company match of 100% up to 6% of your pay
- Discounted Consumer Cellular wireless phone plan for employees
- Paid Time Off (PTO) available following a 30-day waiting period*
- 6 company-paid holidays plus 16 hours of floating holiday accrual per year
- Flexible Spending Accounts (FSA) for health care and dependent care expenses
- Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
- Long-Term Disability insurance (100% company-paid)
- Employee Assistance Program (100% company-paid)
- Education reimbursement
- Employee rewards program
*Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.
