Jobs in the United States

25+ jobs

Save this search

Added just now
Product Marketing Manager - TAVI
Abbott
Plymouth, MN
· Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit – an affordable and convenient path to getting a bachelor’s degree.
Added just now
Engineer I
Medtronic
Plymouth, MN
…computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each…
Added just now
Production Coordinator III - Calibration- 1st Shift
Medtronic
Plymouth, MN
As a Production Coordinator III on the Equipment Maintenance team, you will lead and coordinate the site calibration program while supporting equipment asset management activities. This…
Added just now
Manager - Professional Development
Mayo Clinic
Rochester, MN
The Manager, Professional Development, leads professional development and staffing for an assigned group of staff. The role advances the department’s talent priorities, adapts development…
Added just now
Education Portfolio Manager
Mayo Clinic
Rochester, MN
The Enterprise Strategic Portfolio Manager - Education shield is responsible for the direction and implementation of multiple, inter-related projects, programs, and transformational…
Added 1 min ago
Product Manager - Technical
Intermountain Health
Saint Paul, MN
The Technical Product Manager is responsible for driving the development and management of technology-driven products and solutions that support our health plan operations. Collaborates…
Added 1 min ago
Regulatory Readiness Program Manager
Meta
Saint Paul, MN
Regulatory Readiness Program Manager Responsibilities:
Added 1 min ago
Sr Site Reliability Engineer -Remote US
SitusAMC
Saint Paul, MN
…capabilities, scaling, process improvement, metric collection, security, and visibility into the product environments. Leveraging various DevOps approaches which include but not limited to…
Added 1 min ago
Pharmacy Technician Refill Authorization
Intermountain Health
Saint Paul, MN
Any lapse or failure to meet these requirements may result in disciplinary action, up to termination, at the hiring manager's discretion.
Added 1 min ago
Archer IRM Developer / Administrator
Cognizant
Saint Paul, MN
Practice - CIS - Cloud, Infrastructure, and Security Services
Added 1 min ago
Pharmacy Technician Specialty Pharmacy
Intermountain Health
Saint Paul, MN
…verifying and monitoring controlled substance inventories to ensure security, accuracy, cost effectiveness, and 340B/Charging management as required to practice…
Added 1 min ago
Pharmacy Technician Central Fulfillment
Intermountain Health
Saint Paul, MN
…verifying and monitoring controlled substance inventories to ensure security, accuracy, cost effectiveness, and 340B/Charging management as required to practice…
Added 1 min ago
Buyer I or II
Intermountain Health
Saint Paul, MN
Develops close working relationship with aligned category manager(s) to identify and implement cost, quality, and supply continuity improvements.
Added 1 min ago
Sr Manager - Proj/Prog
Maximus
Saint Paul, MN
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 1 min ago
A
Agentic Commerce Senior Manager | Industrial
Accenture
Minneapolis, MN
- $132,500 to $338,300 USD / year
We are seeking a Senior Manager to lead the design and delivery of agentic commerce transformation programs for industrial clients. This role will help manufacturers, equipment OEMs,…
Added 1 min ago
Principal Quality Engineer, Neuromodulation/Pelvic Health Minneapolis, MN (On-Site)
Medtronic
Minneapolis, MN
Added 1 min ago
Digital Product Manager
Inspire Medical Systems, Inc.
Minneapolis, MN
Added 1 min ago
IT Asset Management (ITAM) & Procurement Manager
Eide Bailly
Minneapolis, MN
The IT Asset Management (ITAM) & Procurement Manager is responsible for establishing, leading, and continuously improving the organization's IT Asset Management and Technology Procurement…
Added 1 min ago
IT Asset Management (ITAM) & Procurement Manager
Eide Bailly
Minneapolis, MN
The IT Asset Management (ITAM) & Procurement Manager is responsible for establishing, leading, and continuously improving the organization's IT Asset Management and Technology Procurement…
Added 1 min ago
Sr. Engineering Manager, Controls Hardware
Trane Technologies
Minneapolis, MN
Thermo King is hiring an experienced Sr. Engineering Manager , Controls Hardware to join our team as a leader of Controls Engineering Professionals! This team is responsible for overseeing…
Added 1 min ago
Quality Engineer I (CAS), Rice Creek, MN
Medtronic
Minneapolis, MN
Bachelors degree in Engineering, Physics, or a related degree program required.
Added 1 min ago
Senior Principal Symplicity Territory Manager - North Dakota/South Dakota
Medtronic
Minneapolis, MN
…Spyral Renal Denervation System. The Symplicity Spyral Territory Manager will be responsible for driving patient engagement and therapy adoption in high-potential markets. Symplicity Spyral…
Added 1 min ago
B
Program Manager
Bancroft
Mullica Hill, NJ
- $31.46 to $32.1 USD / hour
…individuals? If yes, working at Bancroft may be right for you. As a Program Manager within our Lakeside Day Program in Woodstown, NJ you’ll empower the people we serve while supporting the…
Added 1 min ago
Security Specialist NOAA
Aleknagik Technology
Silver Spring, MD
Aleknagik Technology, LLC is seeking to fill the position of Security Specialist in Silver Springs, MD.
Added 1 min ago
AMC C-37 MFOQA Flight Data Analyst
Universal Technical Resource Services, Inc.
Remote, United States
…Analyst (FDA), works with the Air Mobility Command (AMC) MFOQA Program Manager to measure and manage operational safety hazards and trends across the C-37 fleet for MFOQA program…

ConstructConnect

Customer Experience Manager

Cincinnati, OH, United States
Atlanta, GA, United States

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 4, 2027
Posting language: English
Posted: Nov 4, 2026

Original job description

Overview

This position sits within our Customer Success division which is responsible for supporting our customers at every interaction through technical support and training to create consistent high levels of customer satisfaction.

The Opportunity

The MasterSpec Customer Experience Manager will play a key role, working with new and existing BPM (Building Product Manufacturer) customers to build and maintain strong relationships. Our Customer Experience Managers achieve this through understanding the customer’s business goals and objectives, developing rapport, and executing against a defined onboarding schedule. As a MasterSpec Customer Experience Manager, you will be the first touch point in a customer’s experience and will be a critical player in driving long-term customer success.

Responsibilities

What You’ll Be Doing

Clearly communicate account setup requirements and onboarding timelines with customers and key stakeholders
Educate customers on best practices, capabilities, and resources to simplify adoption and align expectations
Develop deep understanding of the customers’ business and objectives
Record customer implementation needs, requests, and questions in Gainsight and Salesforce and communicate with key stakeholders
Collaborate with sales, training, operations, and product teams to improve the customer experience
Leverage feedback for continuous improvement to the onboarding process
Identify technical issues and escalate them to the appropriate team
Track customer usage activity and provide appropriate follow up to ensure value propositions are being reinforced and customer is receiving good return on investment.
Developing action plans to correct if needed
Partner with Customer Success Managers to create opportunities for upsell/cross-sell and maintain established retention rates
Support the Customer Success Manager during onboarding, trainings, and renewal audit processes, including renewal reviews
Support Customer lifecycle with account maintenance and touchpoints
Conduct live listing edit sessions with customers in one-on-one settings as well as large group sessions (facilitated either face to face or virtually through online meeting software and conference call)
Responsible for keeping customer on track with set fulfillment timelines and updating customer provided content
Track onboarding tasks against a schedule and coordinate with internal staff
Demonstrate your teamwork by collaborating with teams at Deltek and ConstructConnect involved in MasterSpec
Perform quality assurance checks to ensure that all setup work has been completed according to customer specifications.
Special projects as needed
This job description in no way implies that the duties listed here are the only ones that team members can be required to perform

Qualifications

What You Bring to the Team

Bachelor’s degree + 2 year of account management or sales experience OR associate degree and 3 years of account management or sales experience OR HS Diploma + 5 years of account management or sales experience OR 2 years of consistent at or above goals in a quota carrying ConstructConnect role.
Strong communication skills, allowing you to function in a team setting and to establish relationships with valued customers
Exposure to architects, engineers, contractors and owners (AECO) relationships and/or Building Product Manufacturers is a strong plus
Self-motivated and able to work remotely
Strong Word and Excel skills
Excellent written and oral communication skills and experience
Comfortable using and learning new technology
Thrives in a fast-paced, multi-tasking, no-two-days-the-same environment

Physical Demands and Work Environment:

The physical activities of this position include frequent sitting, telephone communication, and working on a computer for extended periods. Visual acuity is required to perform activities close to the eyes.
Team members are expected to maintain a dedicated and ergonomically appropriate remote workspace.
Team members who live within commuting distance of one of our office locations (Greater Cincinnati/Northern Kentucky or Atlanta, Georgia) are expected to work in a hybrid capacity, with regular in-office presence every Tuesday and Wednesday each week.
All team members must reside and perform their work within the United States.

E-Verify Statement

ConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website. E-Verify® is a registered trademark of the United States Department of Homeland Security.

Privacy Notice

Apply About employer

More about this job

Skills

Customer experience
Technical support
BPM
Onboarding
Salesforce
Sales
Process improvement
Teamwork
Quality assurance
Communication skills
Microsoft Word
Microsoft Excel
Multitasking

Report this job