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Sales Manager ("Gerente de Ventas")
Azul Hospitality
Detroit, MI
Provide client support to include processing client leads, investigating hotel and preferred guest program issues, and acquiring or sending collateral materials.
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EN
Manager, Underwriting Services- Wholesale Property
Everest National Insurance Company
Warren, NJ · Atlanta, GA · Boston, MA · Chicago, IL
- $90,000 to $120,000 USD / year
Partner with underwriting, operations, technology, and business stakeholders to design and implement process enhancements, automation opportunities, and operational improvements.
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GARAGE - Assistant Manager - Providence Place
Groupe Dynamite, Inc Garage
Providence, RI
High school diploma; post-secondary education in business or related discipline, an asset
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Senior Manufacturing Accountant - RedGuard
LANGE Shared Services
Wichita, KS
- $70,000 to $87,000 USD / year
100% Company-paid Basic Life Insurance, Short and Long-Term Disability Insurance, Teladoc® Services, and Employee Assistance Program (EAP)
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Field Technician
Cennox
Oshkosh, WI
…culture should apply. Also, willing to be cross trained to support our other lines of business, banking and…
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Field Technician
Cennox
Appleton, WI
…culture should apply. Also, willing to be cross trained to support our other lines of business, banking and…
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Field Technician
Cennox
New London, WI
…culture should apply. Also, willing to be cross trained to support our other lines of business, banking and…
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Senior Buyer/Planner
Ametek, Inc.
Houston, TX
…seamless flow of materials, components, and services required to support production and customer demand. This position is responsible for managing the supply base with a strong focus on…
Added 1 min ago
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Program Controls Manager
AECOM
Baltimore, MD
- $190,000 to $221,000 USD / year
At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired…
Added 1 min ago
A
Civil Engineer - Highways
AECOM
Colorado Springs, CO
- $60,200 to $80,000 USD / year
At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired…
Added 1 min ago
A
Senior Consultant Mining & Environmental Representative
AECOM
Remote, United States
- $80 to $119 USD / hour
At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired…
Added 1 min ago
A
Structural Engineer
AECOM
Atlanta, GA
- $110,000 to $150,000 USD / year
At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired…
Added 1 min ago
A
Senior Consulting Mining Engineer
AECOM
Remote, United States
- $84,000 to $124,000 USD / year
At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired…
Added 1 min ago
A
Structural Engineer
AECOM
New York, NY
- $110,000 to $150,000 USD / year
At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired…
Added 1 min ago
A
Structural Engineer
AECOM
Pittsburgh, PA
- $110,000 to $150,000 USD / year
At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired…
Added 1 min ago
C5ISR Engineer
Bowhead
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…Intelligence, Surveillance, and Reconnaissance) weapon system support and assist the FMS Case process for support to the SAMD…
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Sales Manager - Aspect Fine Wine
Beverage Distributors Company, LLC
United States
Manage sales goal process by providing feedback to Business Managers on allocated goals, recommending changes when necessary, reviewing objectives with subordinate managers and coaching…
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Sr. Clinical Veterinarian
ENVIGO GLOBAL SERVICES INC
Alice, TX
The Senior Clinical Veterinarian is a key leadership role within the Laboratory Animal Medicine program, providing advanced veterinary oversight, clinical expertise, and program management…
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Consumer Lending Sales Specialist - Part Time
Purpose Financial
Alexandria, LA
- Part-time
…with policies, procedures, and laws governing our industry/business and employees; ability to use computer programs required to process customer transactions; ability to follow procedures…
Added 1 min ago
PF
Consumer Lending Sales Specialist - Full Time
Purpose Financial
Alexandria, LA
- Full-time
…with policies, procedures, and laws governing our industry/business and employees; ability to use computer programs required to process customer transactions; ability to follow procedures…
Added 2 mins ago
Senior Director - Construction
Kaiva Corp
Oklahoma City, OK
The Senior Director of the Construction Business Unit will provide executive oversight, operational guidance, and hands-on support across the construction portfolio. The Senior Director is…
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Senior Director - Construction
Kaiva Corp
Washington, DC
The Senior Director of the Construction Business Unit will provide executive oversight, operational guidance, and hands-on support across the construction portfolio. The Senior Director is…
Added 2 mins ago
Senior Director - Construction
Kaiva Corp
St. George, UT
The Senior Director of the Construction Business Unit will provide executive oversight, operational guidance, and hands-on support across the construction portfolio. The Senior Director is…
Added 2 mins ago
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Sr. Consumer Loan Specialist - Sales Customer Service
Republic Finance, LLC
Springfield, MO
- $36,000 USD / year
Employee Assistance Program - Confidential mental health support
Added 3 mins ago
AC
Account Specialist
Aston Carter
Oshkosh, WI
- $26.44 to $31.25 USD / hour
Monitor orders throughout the manufacturing process from entry to delivery.

ConstructConnect

Customer Experience Manager

Cincinnati, OH, United States
Atlanta, GA, United States

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Job details

Apply by: Nov 4, 2027
Posting language: English
Posted: Nov 4, 2026

Original job description

Overview

This position sits within our Customer Success division which is responsible for supporting our customers at every interaction through technical support and training to create consistent high levels of customer satisfaction.

The Opportunity

The MasterSpec Customer Experience Manager will play a key role, working with new and existing BPM (Building Product Manufacturer) customers to build and maintain strong relationships. Our Customer Experience Managers achieve this through understanding the customer’s business goals and objectives, developing rapport, and executing against a defined onboarding schedule. As a MasterSpec Customer Experience Manager, you will be the first touch point in a customer’s experience and will be a critical player in driving long-term customer success.

Responsibilities

What You’ll Be Doing

Clearly communicate account setup requirements and onboarding timelines with customers and key stakeholders
Educate customers on best practices, capabilities, and resources to simplify adoption and align expectations
Develop deep understanding of the customers’ business and objectives
Record customer implementation needs, requests, and questions in Gainsight and Salesforce and communicate with key stakeholders
Collaborate with sales, training, operations, and product teams to improve the customer experience
Leverage feedback for continuous improvement to the onboarding process
Identify technical issues and escalate them to the appropriate team
Track customer usage activity and provide appropriate follow up to ensure value propositions are being reinforced and customer is receiving good return on investment.
Developing action plans to correct if needed
Partner with Customer Success Managers to create opportunities for upsell/cross-sell and maintain established retention rates
Support the Customer Success Manager during onboarding, trainings, and renewal audit processes, including renewal reviews
Support Customer lifecycle with account maintenance and touchpoints
Conduct live listing edit sessions with customers in one-on-one settings as well as large group sessions (facilitated either face to face or virtually through online meeting software and conference call)
Responsible for keeping customer on track with set fulfillment timelines and updating customer provided content
Track onboarding tasks against a schedule and coordinate with internal staff
Demonstrate your teamwork by collaborating with teams at Deltek and ConstructConnect involved in MasterSpec
Perform quality assurance checks to ensure that all setup work has been completed according to customer specifications.
Special projects as needed
This job description in no way implies that the duties listed here are the only ones that team members can be required to perform

Qualifications

What You Bring to the Team

Bachelor’s degree + 2 year of account management or sales experience OR associate degree and 3 years of account management or sales experience OR HS Diploma + 5 years of account management or sales experience OR 2 years of consistent at or above goals in a quota carrying ConstructConnect role.
Strong communication skills, allowing you to function in a team setting and to establish relationships with valued customers
Exposure to architects, engineers, contractors and owners (AECO) relationships and/or Building Product Manufacturers is a strong plus
Self-motivated and able to work remotely
Strong Word and Excel skills
Excellent written and oral communication skills and experience
Comfortable using and learning new technology
Thrives in a fast-paced, multi-tasking, no-two-days-the-same environment

Physical Demands and Work Environment:

The physical activities of this position include frequent sitting, telephone communication, and working on a computer for extended periods. Visual acuity is required to perform activities close to the eyes.
Team members are expected to maintain a dedicated and ergonomically appropriate remote workspace.
Team members who live within commuting distance of one of our office locations (Greater Cincinnati/Northern Kentucky or Atlanta, Georgia) are expected to work in a hybrid capacity, with regular in-office presence every Tuesday and Wednesday each week.
All team members must reside and perform their work within the United States.

E-Verify Statement

ConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website. E-Verify® is a registered trademark of the United States Department of Homeland Security.

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More about this job

Skills

Customer experience
Technical support
BPM
Onboarding
Salesforce
Sales
Process improvement
Teamwork
Quality assurance
Communication skills
Microsoft Word
Microsoft Excel
Multitasking

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