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IH
Building Maintenance Supervisor - Year Round
Intrawest Hospitality Mgmt LLC
Winter Park, CO
- $26 to $28 USD / hour
Assists the Maintenance Manager in reviewing and interviewing top candidates, and trains all staff on building systems, maintenance practices, and safety procedures
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Seasonal Digital Lead - Poughkeepsie Galleria
PACSUN
Poughkeepsie, Town of, NY
…resources to inspire and bring about positive development. Our program PacCares supports and partners with organizations that align with our internal and external initiatives surrounding…
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Information Systems Security Manager( ISSM )
VENESCO, LLC
JBSA Ft. Sam Houston, TX
…sensitive information. The NDA shall be provided to the Government Program Manager by start of…
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Manager - Prestige
VENETIAN LAS VEGAS GAMING LLC
Las Vegas, NV
The primary responsibility of the Manager – Prestige is to develop and drive the vision and strategic plan of the guest experience through leadership and training required to maintain a…
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Sous Chef
Schulte Companies
Philadelphia, PA
Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality…
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Facility Coordinator - M-F 8am-5:30pm
UPS
BENSENVILLE, IL
- $18.25 to $24 USD / hour
GMP Vendor Management & Maintenance Coordination
Added 1 min ago
Construction Manager
Lowe's Companies, Inc.
Remote, United States
The primary purpose of this role is to successfully deliver assigned construction projects within the Program Director's portfolio. This includes responsibility for project planning, bid…
Added 1 min ago
Staff Surveyor/Auditor
Sabine Marine Group, Inc.
Remote, United States
…vessel condition surveys, vessel appraisals, vessel audits, management audits, shipyard representation services, CRF 46 Subchapter M Compliance services and vendor…
Added 1 min ago
MHT - Hospital
BEACON BEHAVIORAL SUPPORT SERVICES
Lutcher, LA
Performs clerical duties related to support of Health Information Management, Intake, Administrative Assistant, Clinic Manager and Administrator.
Added 1 min ago
Assistant Manager II
Family Dollar
Philadelphia, PA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 1 min ago
Lead, Shoreview Supply Chain Project Manager
Westinghouse Electric Company, LLC
Shoreview, MN
As a Supply Chain Lead Project Manager you will work between the site and the WBS organization. You will be responsible for daily direction of site supply chain resources, management of…
Added 1 min ago
Assistant Manager I
Family Dollar
Ladson, SC
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 1 min ago
Assistant Manager I
Family Dollar
Blountsville, AL
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 1 min ago
Assistant Manager I
Family Dollar
Kaplan, LA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 1 min ago
Assistant Manager II
Family Dollar
Houston, TX
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 1 min ago
GO
Fleet Manager
Goodwill of Colorado
Colorado Springs, CO
- $67,500 USD / year
Oversee the daily operations and strategic direction of the Goodwill Vehicle Maintenance Department, including management of the partnership with the Pikes Peak State College Diesel…
Added 1 min ago
TC
Maintenance Technician II - Desie
Thrive Communities
Burien, WA
- $24 to $25 USD / hour
Thrive's purpose is to be the most trusted partner in property management by delivering outstanding results for clients, inspiring associate engagement, and elevating living experiences for…
Added 1 min ago
Customer Focused Team Manager 3
Celestica International LP
Richardson, TX
The CFT direct reports will include program management and some if not all of SCM (planning and purchasing), engineering, quality and manufacturing operations.
Added 1 min ago
Outside Sale Representative
reliance
Eads, TN
…Representatives participate in a quarterly Sales Incentive Program. This program is designed to align sales efforts with company goals of market growth and gross profit improvement.…
Added 1 min ago
Case Manager II, Walkin Crisis, MHA, Pos. #534, Corpus Christi, TX
Nueces Center for Mental Health and Intellectual Disabilities
TX
Under the general direction of the Crisis Services Program Manager, responsible for clinical screenings, assessments, follow-ups, crisis intervention, and determining service eligibility…
Added 1 min ago
Operations Manager - Front Desk, Housekeeping & F&B
at Marriott
Alexandria, VA
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk,…
Added 1 min ago
Front Desk Manager (NE)
at Marriott
NY
Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff,…
Added 1 min ago
Assistant Food and Beverage Operations Manager - Aqua Ridge Pool Complex
at Marriott
Phoenix, AZ
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the…
Added 1 min ago
RC
Operations Manager
Raising Cane's
Lafayette, LA
- $21.5 USD / hour
The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading operational excellence of the Restaurant and upholding Raising Cane’s standards and culture in all…
Added 1 min ago
RC
Restaurant Manager
Raising Cane's
Weatherford, TX
- $18 USD / hour
The Restaurant Manager is responsible for supporting the Restaurant Leader in day-to-day operations of the restaurant and upholding Raising Cane’s standards and culture in shift management…

ConstructConnect

Customer Experience Manager

Cincinnati, OH, United States
Atlanta, GA, United States

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Job details

Apply by: Nov 4, 2027
Posting language: English
Posted: Nov 4, 2026

Original job description

Overview

This position sits within our Customer Success division which is responsible for supporting our customers at every interaction through technical support and training to create consistent high levels of customer satisfaction.

The Opportunity

The MasterSpec Customer Experience Manager will play a key role, working with new and existing BPM (Building Product Manufacturer) customers to build and maintain strong relationships. Our Customer Experience Managers achieve this through understanding the customer’s business goals and objectives, developing rapport, and executing against a defined onboarding schedule. As a MasterSpec Customer Experience Manager, you will be the first touch point in a customer’s experience and will be a critical player in driving long-term customer success.

Responsibilities

What You’ll Be Doing

Clearly communicate account setup requirements and onboarding timelines with customers and key stakeholders
Educate customers on best practices, capabilities, and resources to simplify adoption and align expectations
Develop deep understanding of the customers’ business and objectives
Record customer implementation needs, requests, and questions in Gainsight and Salesforce and communicate with key stakeholders
Collaborate with sales, training, operations, and product teams to improve the customer experience
Leverage feedback for continuous improvement to the onboarding process
Identify technical issues and escalate them to the appropriate team
Track customer usage activity and provide appropriate follow up to ensure value propositions are being reinforced and customer is receiving good return on investment.
Developing action plans to correct if needed
Partner with Customer Success Managers to create opportunities for upsell/cross-sell and maintain established retention rates
Support the Customer Success Manager during onboarding, trainings, and renewal audit processes, including renewal reviews
Support Customer lifecycle with account maintenance and touchpoints
Conduct live listing edit sessions with customers in one-on-one settings as well as large group sessions (facilitated either face to face or virtually through online meeting software and conference call)
Responsible for keeping customer on track with set fulfillment timelines and updating customer provided content
Track onboarding tasks against a schedule and coordinate with internal staff
Demonstrate your teamwork by collaborating with teams at Deltek and ConstructConnect involved in MasterSpec
Perform quality assurance checks to ensure that all setup work has been completed according to customer specifications.
Special projects as needed
This job description in no way implies that the duties listed here are the only ones that team members can be required to perform

Qualifications

What You Bring to the Team

Bachelor’s degree + 2 year of account management or sales experience OR associate degree and 3 years of account management or sales experience OR HS Diploma + 5 years of account management or sales experience OR 2 years of consistent at or above goals in a quota carrying ConstructConnect role.
Strong communication skills, allowing you to function in a team setting and to establish relationships with valued customers
Exposure to architects, engineers, contractors and owners (AECO) relationships and/or Building Product Manufacturers is a strong plus
Self-motivated and able to work remotely
Strong Word and Excel skills
Excellent written and oral communication skills and experience
Comfortable using and learning new technology
Thrives in a fast-paced, multi-tasking, no-two-days-the-same environment

Physical Demands and Work Environment:

The physical activities of this position include frequent sitting, telephone communication, and working on a computer for extended periods. Visual acuity is required to perform activities close to the eyes.
Team members are expected to maintain a dedicated and ergonomically appropriate remote workspace.
Team members who live within commuting distance of one of our office locations (Greater Cincinnati/Northern Kentucky or Atlanta, Georgia) are expected to work in a hybrid capacity, with regular in-office presence every Tuesday and Wednesday each week.
All team members must reside and perform their work within the United States.

E-Verify Statement

ConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website. E-Verify® is a registered trademark of the United States Department of Homeland Security.

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More about this job

Skills

Customer experience
Technical support
BPM
Onboarding
Salesforce
Sales
Process improvement
Teamwork
Quality assurance
Communication skills
Microsoft Word
Microsoft Excel
Multitasking

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