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Business Intelligence Analyst
JDI
Macon, GA
…Power BI ecosystem. You will work closely with the Continuous Improvement Leader and Corporate Business Data Manager to influence our Corporate Data Strategy by recommending and developing…
Added 1 min ago
GI
Program Manager
Girls Inc. of Greater Pittsurgh
Remote, United States
- $50,000 to $55,000 USD / year
We have an immediate need for a Program Manager position in the Greater Pittsburgh region. With a focus on leading direct services for GIGP's Eureka! year-round and summer programming, this…
Added 1 min ago
Business Analytics Consultant - Power BI
PNC
Pittsburgh, PA · Charlotte, NC · Raleigh, NC · Brecksville, OH · Houston, TX
…problems and bring innovative solutions to existence through process improvement/re-engineering and project management are…
Added 1 min ago
Business Analytics Manager
PNC
Pittsburgh, PA · New York, NY · Strongsville, OH
…contribute to the company’s success. As a Business Analytics Manager within PNC's Enterprise Change Office, you will be based in Pittsburgh, PA, Strongsville, OH or New York City,…
Added 1 min ago
Portfolio Analytics & Strategy Specialist
PNC
Pittsburgh, PA · Charlotte, NC · Raleigh, NC · Brecksville, OH · Houston, TX
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 2 mins ago
Senior Business Operations & Program Manager (Customer Support)
Etsy, Inc.
Remote, United States
We’re looking for a Senior Business Operations & Program Manager to partner with the Senior Director of Customer Support and lead the cross-functional programs that matter most to Support.…
Added 2 mins ago
Install Base Manager, Startups
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Austin, TX · NY · San Francisco, CA
Data-Driven Management: Use usage and growth signals to prioritize accounts, track performance against goals, forecast accurately, and drive continuous improvement in execution.
Added 2 mins ago
Business Development Representative, Informatics - West
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Remote, United States
5+ years of experience with demonstrated success in informatics, data analytics, lean process improvement in the Diagnostics industry preferred
Added 3 mins ago
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Principal Technical Program Manager
Oracle
United States
- $97,500 to $209,500 USD / year
…Establishes scope and milestones for each aspect of a technical program, aligning to the broader program plan and company strategies and goals. Manages technical programs and complex,…
Added 3 mins ago
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Director of Learning and Professional Development
AABR INC
College Point, NY
- $90,000 to $100,000 USD / year
Knowledge of behavioral learning science and performance improvement frameworks.
Added 4 mins ago
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Assistant County Highway Engineer
County of Scott (MN)
Shakopee, MN
- $139,551 to $164,183 USD / year
Manages and coordinates transportation and recreation infrastructure improvement activities. Coordinates and directs project managers for all infrastructure improvement projects. Works…
Added 4 mins ago
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ASIC and Logic Design Engineering Manager
Insight Global
North Reading, MA
- $155,500 to $248,700 USD / year
Contribute to FPGA team process improvement initiatives.
Added 4 mins ago
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Materials Manager
Insight Global
Beaver Dam, WI
- $130,000 to $135,000 USD / year
The Materials Manager is responsible for material flow from receiving/inspection to line side presentation for production including end-of-line pick, pack and ship. This position is…
Added 4 mins ago
NM
Health Unit Coordinator
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DeKalb, IL
- $17.05 to $25.58 USD / hour
…the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation…
Added 6 mins ago
Project Manager - Business Development
Cando Default Brand
United States
Project Manager is a highly motivated, self-starter responsible; in conjunction with the Senior Project Manager and the Business Development and Project teams; to develop and execute…
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Nurse III - House Supervisor
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Public Health Nurse III
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…non-clinical setting with limited supervision of the Regional Nurse Manager (RNM). Work involves implementing training and internal quality assurance measures with considerable latitude in…
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Speech Pathologist, Speech Pathology, Per Diem, Day
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Greenbrae, CA
Ability to collaborate effectively across disciplines, accept and provide constructive feedback, participate in quality improvement, and contribute to program development within assigned…
Added 7 mins ago
Program Manager, Consultant - CalPERS
BSC
El Dorado Hills, CA · CA · Long Beach, CA · Lodi, CA · Oakland, CA · Rancho Cordova, CA · Redding, CA · San Diego, CA · Woodland Hills, CA
…affordable healthcare services to our members. The CalPERS Program Manager, Consultant will report to the Director of Select Business Solutions. In this role you will lead the ongoing…
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Utilization Management Nurse Specialist RN II (ALD)
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Director Compliance - Head of Trust & Broker-Dealer Compliance Testing
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…risk perspectives and testing expertise. Promotes continuous improvement through analytics, automation, data-driven testing, and process…
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Sales Development Manager
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Provide real-time feedback that drives consistent improvement and accountability across the team.
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Program Manager (Capital Improvement Program) - Environmental Services Department
City of San Jose
San Jose, CA
- $134,490.72 to $174,851.04 USD / year
The Environmental Services Department is currently seeking to fill one (1) full-time Program Manager position in the Capital Improvement Program (CIP) division at the RWF. This is a key…
Added 10 mins ago
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Automation Project Manager
Actalent
Noblesville, IN
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Job Title: Project ManagerJob DescriptionThe Project Manager is responsible for leading and executing automation, equipment, and smart manufacturing projects within a regulated medical…

ConstructConnect

Customer Experience Manager

Cincinnati, OH, United States
Atlanta, GA, United States

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Job details

Apply by: Nov 4, 2027
Posting language: English
Posted: Nov 4, 2026

Original job description

Overview

This position sits within our Customer Success division which is responsible for supporting our customers at every interaction through technical support and training to create consistent high levels of customer satisfaction.

The Opportunity

The MasterSpec Customer Experience Manager will play a key role, working with new and existing BPM (Building Product Manufacturer) customers to build and maintain strong relationships. Our Customer Experience Managers achieve this through understanding the customer’s business goals and objectives, developing rapport, and executing against a defined onboarding schedule. As a MasterSpec Customer Experience Manager, you will be the first touch point in a customer’s experience and will be a critical player in driving long-term customer success.

Responsibilities

What You’ll Be Doing

Clearly communicate account setup requirements and onboarding timelines with customers and key stakeholders
Educate customers on best practices, capabilities, and resources to simplify adoption and align expectations
Develop deep understanding of the customers’ business and objectives
Record customer implementation needs, requests, and questions in Gainsight and Salesforce and communicate with key stakeholders
Collaborate with sales, training, operations, and product teams to improve the customer experience
Leverage feedback for continuous improvement to the onboarding process
Identify technical issues and escalate them to the appropriate team
Track customer usage activity and provide appropriate follow up to ensure value propositions are being reinforced and customer is receiving good return on investment.
Developing action plans to correct if needed
Partner with Customer Success Managers to create opportunities for upsell/cross-sell and maintain established retention rates
Support the Customer Success Manager during onboarding, trainings, and renewal audit processes, including renewal reviews
Support Customer lifecycle with account maintenance and touchpoints
Conduct live listing edit sessions with customers in one-on-one settings as well as large group sessions (facilitated either face to face or virtually through online meeting software and conference call)
Responsible for keeping customer on track with set fulfillment timelines and updating customer provided content
Track onboarding tasks against a schedule and coordinate with internal staff
Demonstrate your teamwork by collaborating with teams at Deltek and ConstructConnect involved in MasterSpec
Perform quality assurance checks to ensure that all setup work has been completed according to customer specifications.
Special projects as needed
This job description in no way implies that the duties listed here are the only ones that team members can be required to perform

Qualifications

What You Bring to the Team

Bachelor’s degree + 2 year of account management or sales experience OR associate degree and 3 years of account management or sales experience OR HS Diploma + 5 years of account management or sales experience OR 2 years of consistent at or above goals in a quota carrying ConstructConnect role.
Strong communication skills, allowing you to function in a team setting and to establish relationships with valued customers
Exposure to architects, engineers, contractors and owners (AECO) relationships and/or Building Product Manufacturers is a strong plus
Self-motivated and able to work remotely
Strong Word and Excel skills
Excellent written and oral communication skills and experience
Comfortable using and learning new technology
Thrives in a fast-paced, multi-tasking, no-two-days-the-same environment

Physical Demands and Work Environment:

The physical activities of this position include frequent sitting, telephone communication, and working on a computer for extended periods. Visual acuity is required to perform activities close to the eyes.
Team members are expected to maintain a dedicated and ergonomically appropriate remote workspace.
Team members who live within commuting distance of one of our office locations (Greater Cincinnati/Northern Kentucky or Atlanta, Georgia) are expected to work in a hybrid capacity, with regular in-office presence every Tuesday and Wednesday each week.
All team members must reside and perform their work within the United States.

E-Verify Statement

ConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website. E-Verify® is a registered trademark of the United States Department of Homeland Security.

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More about this job

Skills

Customer experience
Technical support
BPM
Onboarding
Salesforce
Sales
Process improvement
Teamwork
Quality assurance
Communication skills
Microsoft Word
Microsoft Excel
Multitasking

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