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ASIC Design Manager
Actalent
Littleton, CO
Ability to work effectively across engineering, product, and program-management teams.
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Construction Project Manager 5
Actalent
Pecos, TX
- $90 to $110 USD / hour
Job Title: Construction Project Manager Data Center Early WorksJob DescriptionThis role leads the early works phase of a major greenfield data center development in Pecos, Texas. The…
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Senior Quality Assurance Manager
Actalent
Foster City, CA
- $69 to $80 USD / hour
…Quality Assurance role leads global quality project and portfolio management across a regulated GxP environment. The position drives end-to-end planning and execution of complex quality…
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Assistant Project Manager - Corporate Facilities
Actalent
Arden Hills, MN
- $22 USD / hour
Job Title: Assistant Project Manager Corporate FacilitiesThis entry-level Assistant Project Manager role supports corporate facilities management by coordinating projects, maintaining…
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Project Manager (Civil / Site Works)
Actalent
Minneapolis, MN
…a large, mission-critical facility environment. The Project Manager operates primarily in an active construction setting, coordinating mass earthwork, utilities, and multi-building campus…
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Program Manager
Actalent
Eagan, MN
- $50 to $60 USD / hour
Job Title: Program ManagerJob DescriptionWe are looking for a dedicated Program Manager to join our dynamic team. The ideal candidate will have a strong understanding of project management…
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Assistant Project Manager
Mortenson
Edinburg, TX · McAllen, TX
Mortenson is currently seeking an Assistant Project Manager who will be responsible for partnering with the project manager from bid preparation through final client acceptance. Lead,…
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Mid Market Customer Success Manager
BILL
United States
…independent judgment to drive retention and expansion without manager involvement in standard…
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Tax Advisor/Tax Manager - Wealth Management (CPA or EA)
The Planning Center
Chicago, IL
Eligibility to participate in our revenue sharing bonus program
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Tax Advisor/Tax Manager - Wealth Management (CPA or EA)
The Planning Center
Moline, IL
Eligibility to participate in our revenue sharing bonus program
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Dufry Careers
TAMPA, FL
…responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager, Assistant Store Manager, or General…
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Shift Manager II
Dufry Careers
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Purpose: The purpose of the Manager II (MGRII) position is to assist Branch management in tactically executing complex QSR or Casual Dine or similar restaurant management operations. The…
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Dufry Careers
TAMPA, FL
…responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store…
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Product Manager - Manufacturing
New Orleans, LA
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Branch Sales Manager
Watsco Inc.
Newport News, VA
As a Branch Sales Manager, you will lead the branch team and be responsible for all elements of the branch business, including ownership of the branch P&L. Responsibilities include working…
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LNA, Licensed Nurses Aide, Hospice, Full time
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HHA - Home Care - Private Dutu
BAYADA Home Health Care
Rockledge, FL
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Scholarship programs, including our nurse residency program
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Certified Nursing Assistant, Per Diem, Hospice
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Fayetteville, NC
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Program Manager - NWA/NPA
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United States Of America, NY
This position serves as a Program Manager on strategic, critical, and complex clean energy projects that are part of the Non-Pipes Alternatives (NPA) and Non-Wires Alternatives (NWA)…
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Senior Program Manager, Workforce Development
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Albany, NY
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Ninety Nine Restaurant & Pub
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…within through our Rising Star Internal Leadership Development Program. Let us help you reach your full potential at The…
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Branch Manager - Dodgeville, WI
Spee-Dee Delivery Service
Dodgeville, WI
- $70,000 to $92,500 USD / year
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GSMR Group Sales Coordinator
SCENIC RAILROADS ACQUISITION CORP
BRYSON CITY, NC
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…plan. Southern Highlands Attraction pass and Pass Exchange program for complimentary admission to area…
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Guest Services Rep Part Time-104020
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Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Management team

ConstructConnect

Customer Experience Manager

Cincinnati, OH, United States
Atlanta, GA, United States

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Job details

Apply by: Nov 4, 2027
Posting language: English
Posted: Nov 4, 2026

Original job description

Overview

This position sits within our Customer Success division which is responsible for supporting our customers at every interaction through technical support and training to create consistent high levels of customer satisfaction.

The Opportunity

The MasterSpec Customer Experience Manager will play a key role, working with new and existing BPM (Building Product Manufacturer) customers to build and maintain strong relationships. Our Customer Experience Managers achieve this through understanding the customer’s business goals and objectives, developing rapport, and executing against a defined onboarding schedule. As a MasterSpec Customer Experience Manager, you will be the first touch point in a customer’s experience and will be a critical player in driving long-term customer success.

Responsibilities

What You’ll Be Doing

Clearly communicate account setup requirements and onboarding timelines with customers and key stakeholders
Educate customers on best practices, capabilities, and resources to simplify adoption and align expectations
Develop deep understanding of the customers’ business and objectives
Record customer implementation needs, requests, and questions in Gainsight and Salesforce and communicate with key stakeholders
Collaborate with sales, training, operations, and product teams to improve the customer experience
Leverage feedback for continuous improvement to the onboarding process
Identify technical issues and escalate them to the appropriate team
Track customer usage activity and provide appropriate follow up to ensure value propositions are being reinforced and customer is receiving good return on investment.
Developing action plans to correct if needed
Partner with Customer Success Managers to create opportunities for upsell/cross-sell and maintain established retention rates
Support the Customer Success Manager during onboarding, trainings, and renewal audit processes, including renewal reviews
Support Customer lifecycle with account maintenance and touchpoints
Conduct live listing edit sessions with customers in one-on-one settings as well as large group sessions (facilitated either face to face or virtually through online meeting software and conference call)
Responsible for keeping customer on track with set fulfillment timelines and updating customer provided content
Track onboarding tasks against a schedule and coordinate with internal staff
Demonstrate your teamwork by collaborating with teams at Deltek and ConstructConnect involved in MasterSpec
Perform quality assurance checks to ensure that all setup work has been completed according to customer specifications.
Special projects as needed
This job description in no way implies that the duties listed here are the only ones that team members can be required to perform

Qualifications

What You Bring to the Team

Bachelor’s degree + 2 year of account management or sales experience OR associate degree and 3 years of account management or sales experience OR HS Diploma + 5 years of account management or sales experience OR 2 years of consistent at or above goals in a quota carrying ConstructConnect role.
Strong communication skills, allowing you to function in a team setting and to establish relationships with valued customers
Exposure to architects, engineers, contractors and owners (AECO) relationships and/or Building Product Manufacturers is a strong plus
Self-motivated and able to work remotely
Strong Word and Excel skills
Excellent written and oral communication skills and experience
Comfortable using and learning new technology
Thrives in a fast-paced, multi-tasking, no-two-days-the-same environment

Physical Demands and Work Environment:

The physical activities of this position include frequent sitting, telephone communication, and working on a computer for extended periods. Visual acuity is required to perform activities close to the eyes.
Team members are expected to maintain a dedicated and ergonomically appropriate remote workspace.
Team members who live within commuting distance of one of our office locations (Greater Cincinnati/Northern Kentucky or Atlanta, Georgia) are expected to work in a hybrid capacity, with regular in-office presence every Tuesday and Wednesday each week.
All team members must reside and perform their work within the United States.

E-Verify Statement

ConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website. E-Verify® is a registered trademark of the United States Department of Homeland Security.

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More about this job

Skills

Customer experience
Technical support
BPM
Onboarding
Salesforce
Sales
Process improvement
Teamwork
Quality assurance
Communication skills
Microsoft Word
Microsoft Excel
Multitasking

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